Watch out for the so called "warranty for life". It's not
true. Fast signing papers.
true. Fast signing papers.
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by amundson4construction
Oct 07, 2021 -
DeMontrond Buick GMC responded
Thank you for bringing this to our attention, amundson4construction. Please know that customer satisfaction is paramount to us! At your earliest convenience, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you.
Oct 07, 2021 -
amundson4construction responded
I paid cash for a 2018 Ram 2500 from De Montrond in 2020. The main reason for selecting this dealership was they offered lifetime warranty on drive trian as long as the truck was serviced by a Mopor service center. I live 85 miles from De Montrond dealer so i requested to use Lithia in Bryan texas 30 miles away. While signing paperwork on purchase the rep. siad for me to call De Montrond when I was having Litha service my truck, I did ONCE. well for the last 11 months I been to Lithia service center 7 times having oil changed along with filters and other fluids. Thinking the whole time I was covered by the warranty for life. I found out this week that Im not cvered no more because I was to notify De Montrond Each time before going to Lithia. Well just read the fine print. It does state each and every time before serving some where else. Yes I read this now but I called De Montrond and asked to be reinstate my truck for the fact that Lithia has all the service records and are up to date. But De Montrond said no to my request. I wished they could reinstate my truck because the sales and staff are very friendly. Thank you. Terry A.
Oct 07, 2021 -
DeMontrond Buick GMC responded
Hi amundson4construction, at your earliest convenience, please email us your best contact information to customerexperience@4040group.com so that we may escalate this to our upper management team. Thank you!
If this wasn’t the worst customer service i don’t know
what is.they have a car on car guru that I requested information on ,they replied with an e mail to come by and test drive the car, I called to do so
what is.they have a car on car guru that I requested information on ,they replied with an e mail to come by and test drive the car, I called to do so and then I was transferred to someone that was crab and has no manors or customer service skills.
Told me that car was sold.and when I told him they need to remove there add he started having bad attitude and then I asked to speak to a manager he hanged up on me.
I called again asking to speak to a manager they hanged me up again.
So that was my experience with a dealer ship that I was going to spend thousands of dollars that they didn’t care about.
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by Chocolatefactory178
Other Employees Tagged:
Gracey
Sep 16, 2021 -
DeMontrond Buick GMC responded
Thank you for bringing this to our attention, Chocolatefactory178. Please know that customer satisfaction is paramount to us! At your earliest convenience, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you.
Sep 16, 2021 -
Chocolatefactory178 responded
I was told the car was sold .
But it’s still tell this moment up for sale.
When I asked your salesman to remove it he hanged me up.
I don’t know what you call this.
Sep 16, 2021 -
DeMontrond Buick GMC responded
Chocolatefactory178, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you. Thank you!
My salesman was Juan. He was exceptional! The finance
person went well above and beyond to ensure that I received the perfect deal! I have never been more pleased when purchasing a vehicle!
Sharme Kelle
person went well above and beyond to ensure that I received the perfect deal! I have never been more pleased when purchasing a vehicle!
Sharme Kelley
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by Kelleyassoc
Other Employees Tagged:
Juan, John
Jun 18, 2021 -
DeMontrond Buick GMC responded
Sharme, thank you for taking the time to inform us of your positive experience. We are sincerely pleased to know that Juan's efforts have made the difference in your car buying experience. If you ever have additional questions or need service, we are more than happy to lend a hand.
Jun 18, 2021 -
Kelleyassoc responded
Thank You ❤️
Very nice establishment! I felt welcomed as soon as I
walked in and was greeted at the door! I got the car I wanted at the right price and financing was a breeze! Would recommend this dealership to anyon
walked in and was greeted at the door! I got the car I wanted at the right price and financing was a breeze! Would recommend this dealership to anyone looking for a new or used car!
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by BossLady
Jun 09, 2021 -
DeMontrond Buick GMC responded
Brenda, Thank you for the recommendation and for sharing your experience with us! We could not be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again and congratulations on your new vehicle!
Best deals around on a GMC, and with the Warranty Forever
it’s a no brainer. I’ve bought quite a few vehicles in my lifetime and I’ve never been treated better; they treat you like family.
it’s a no brainer. I’ve bought quite a few vehicles in my lifetime and I’ve never been treated better; they treat you like family.
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by sforce68
Other Employees Tagged:
Lionel Woolard
May 21, 2021 -
DeMontrond Buick GMC responded
Thank you for sharing your experience with us, sforce68! We could not be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again, and congratulations on your new vehicle!
It was great experience and they worked well to cater to
our needs. Besides the benifits of lifelong warranty is great as well. I would be happy to refer people there
our needs. Besides the benifits of lifelong warranty is great as well. I would be happy to refer people there
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by isabellobes
Apr 24, 2021 -
DeMontrond Buick GMC responded
Wow, thank you for such an amazing review, isabellobes! We cannot think of anything else that excites us more than to hear that we have made our customers happy. We hope to have earned your business in the future.
Such a great dealership! Overall I love the environment
and such great workers in both sales and finance department! Big shoutout to “NACHO” aka Ignacio for helping me find the perfect vehicle for me and n
and such great workers in both sales and finance department! Big shoutout to “NACHO” aka Ignacio for helping me find the perfect vehicle for me and not giving up on finishing the sale with the right price!
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by jpesina
Other Employees Tagged:
Ignacio “NACHO”
Mar 17, 2021 -
DeMontrond Buick GMC responded
Thank you for your review and five-star rating, jpesina! We love hearing from happy customers! We know that buying a car is an important decision, and it is awesome to know that Nacho assisted you in such an efficient manner. Please feel free to contact us if you have any questions about your new vehicle.
Overall amazing experience.From the wonderful staff, the
Overall amazing experience.
From the wonderful staff, the incredible deals, and top of the line vehicle. I will never buy from or recommend any other
Overall amazing experience.
From the wonderful staff, the incredible deals, and top of the line vehicle. I will never buy from or recommend any other dealership.
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by 19lisamarie74
Other Employees Tagged:
Lionel Woolard. Shadrach. Another gentleman whose name I cannot remember.
Mar 10, 2021 -
DeMontrond Buick GMC responded
19lisamarie74, thank you for writing this great review and recommendation! A positive experience is what we strive for every day. We appreciate you for letting us know how your experience was and choosing us for your automotive needs! We certainly do look forward to serving you again down the road.
I came to this dealership to look for a truck. My guy
nacho made it possible!
Thanks to him I got what I was looking for. Very awesome guy, nice, patient
nacho made it possible!
Thanks to him I got what I was looking for. Very awesome guy, nice, patient
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by Christopher
Mar 09, 2021 -
DeMontrond Buick GMC responded
Christopher, thank you for taking the time to inform us of your positive experience. We are sincerely pleased to know that Nacho's efforts have made the difference in your car buying experience. If you ever have additional questions or need service, we are more than happy to lend a hand.
Nacho He’s an excellent car salesman just wanna say thank
you again I really appreciate you.muchas gracias nacho gracias gracias gracias gracias g
you again I really appreciate you.muchas gracias nacho gracias gracias gracias gracias g
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by Alberto matias
Mar 08, 2021 -
DeMontrond Buick GMC responded
Albeto, we sincerely appreciate the positive feedback and recognition of Nacho! Please do let us know if you need any additional automotive assistance, we will be glad to lend a hand.
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