Brenda Riley
Brenda Riley at Empire Ford Inc.

Brenda Riley | Page 2

Service BDC

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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13 Reviews
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13 Reviews

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13 Reviews of Brenda Riley

June 02, 2021

Dealership Rating
Employee Rating

Walking oil change was great service from empire Ford. Receptionist was great. And notifications of completeness was great. Very professional individuals working there. Thank for receiving me in short not More

by ACTIONSAM09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Amaral, Samantha Briody, Christopher Langdon, Chris Machie, Tina Taglianetti, Emily Verocchio

Jun 07, 2021

Empire Ford Inc. responded

ActionSam09, thank you for all your positive comments - happy to hear the "receptionist was great" and that our staff was "professional!" Just wondering what we could do differently to earn a 5-star review? Thank you!

May 22, 2021

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Employee Rating

Excellent service and outstanding performance so far. I will continue to give you my business, if you continue to put customers first. Keep it up! More

by ADELINOFLOMBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Amaral, Samantha Briody, Christopher Langdon, Chris Machie, Tina Taglianetti, Emily Verocchio

May 25, 2021

Empire Ford Inc. responded

Dear Adelinoflomba, thank you for your positive review and the comments about your experience here at Empire Ford. We're happy to hear that you experienced "excellent service and outstanding performance." We work very hard to please our customers and we appreciate your feedback. Thank you for your business.

May 16, 2021

Dealership Rating
Employee Rating

Place sucks. Barely had my car and it’s had so many problems. Most of which I fixed myself. The first thing I get told when I ask about my warranty is- “they may not cover it” totally alienating the cu More

by Knjpainters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Amaral, Samantha Briody, Christopher Langdon, Chris Machie, Tina Taglianetti, Emily Verocchio

May 27, 2021

Empire Ford Inc. responded

Dear Knjpainters, we are very disappointed that you did not receive the level of service that we expect to provide for every customer. We realize that your odometer was set to kilometers, instead of miles, which is an easy mistake for someone to make when checking in the car, as we do not normally see odometers reading in kilometers. We will use that as a teaching point, to be more careful when checking vehicles in. After correcting the issue, we were able to work with your warranty company and get the repair approved. We are dedicated to customer service, and we are hopeful that you give us the chance to help you out in the future.

2

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