Brenda Rosas | Page 3

Buying a vehicle online requires trust, honesty, and transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, p transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, poor communication, and disregard for customer satisfaction. When the vehicle arrived, the windshield had two large cracks that had already started running, forcing me to replace it immediately at my own expense. The transport company provided photographic proof that the damage existed before the vehicle ever left the dealership, yet no one disclosed this prior to the sale or took responsibility afterward. That kind of deception is unacceptable. Even though I have a credit score over 800, the dealership refused to allow me to arrange my own financing. Instead, they insisted I use their financing company and locked me into a rate that was far higher than what my own bank offered. It was clear this was done for their financial gain, not my benefit. They were also relentless in trying to upsell me on products I did not need, including extended warranties and add-ons that I had clearly stated I was not interested in. This aggressive sales approach only reinforced my impression that their focus was profit, not the customer. Upon delivery, I also discovered that while two of the tires were new, the other two were old and worn — another important detail that was never disclosed. Overall, my experience with this dealership has been extremely disappointing. The lack of honesty, transparency, and professionalism made what should have been an exciting purchase incredibly stressful. I would strongly advise others to proceed with extreme caution when dealing with this dealership. Trust and integrity should come standard with any sale — this business failed on both counts. More

by CARRIE15 Verified Customer Verified Customer

Report | Print

Brenda was very helpful. I thought she was honest and direct. Her follow-up was very good. I thought she was honest and direct. Her follow-up was very good. More

by aeinbeck Verified Customer Verified Customer

Report | Print

Brenda and Alejandro were awesome. Took care of us in the best way possible. The gentleman who put the plates on my truck was awesome as well. Great experience overall. Took care of us in the best way possible. The gentleman who put the plates on my truck was awesome as well. Great experience overall. More

by woodhouse524 Verified Customer Verified Customer

Report | Print

I greatly appreciate the outstanding support from everyone at Grand Prairie Ford during the purchase of my new F-250 — especially Brenda Rosas. The entire team was friendly, professional, and attenti everyone at Grand Prairie Ford during the purchase of my new F-250 — especially Brenda Rosas. The entire team was friendly, professional, and attentive to my needs throughout the process. The vehicle has exceeded my expectations in every respect. I’m truly grateful to have found Grand Prairie Ford. Thank you for a smooth and enjoyable experience! More

by Tim Verified Customer Verified Customer

Report | Print

Brenda was attentive and thorough. Highly recommend her and Grand Prairie Ford. Everyone was very nice and helpful. Highly recommend her and Grand Prairie Ford. Everyone was very nice and helpful. More

by JENGRISH1586 Verified Customer Verified Customer

Report | Print

Great experience from Brenda and Jon. Superstars in the car business. I will be referring many customers Superstars in the car business. I will be referring many customers More

by Wow Verified Customer Verified Customer

Report | Print

We waited around a little longer in financing and paperwork .. felt like we're forgotten at times .. but we love the vechicle paperwork .. felt like we're forgotten at times .. but we love the vechicle More

by JN4332001 Verified Customer Verified Customer

Report | Print

Were true to their word, received exactly what was promised, will utilize in the future. promised, will utilize in the future. More

by WMCMANUS67 Verified Customer Verified Customer

Report | Print

Brenda along with John Poe did an excellent job. No pressure to Buy and answered all my question with an easy going attitude No pressure to Buy and answered all my question with an easy going attitude More

by Gary63 Verified Customer Verified Customer

Report | Print

Had a very satisfying encounter at GP Ford. All employees very helpful. And I have a very nice truck now. All employees very helpful. And I have a very nice truck now. More

by john_crimm Verified Customer Verified Customer

Report | Print