Antonio was very friendly and helpful and not just with
me but with other customers too
me but with other customers too
More
by MARTHA9906
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Grand Prairie Ford responded
We are absolutely thrilled to hear about your wonderful experience with Antonio! It's fantastic to know that he provided such welcoming and helpful service during your visit. We take great pride in having team members who genuinely care about every customer they serve, and your feedback about his consistent approach with all customers truly highlights his dedication. Thank you for taking the time to share your positive experience - it means the world to us and helps us continue delivering exceptional service to our community.
Top Notch , you guys do it right !
The attitude throughout the dealership is very professional and a lot of fun ??
The attitude throughout the dealership is very professional and a lot of fun ??
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by Gpsvint1
Verified Customer
Verified Customer
Other Employees Tagged:
Brenda Rosas
Apr 20, 2026 -
Grand Prairie Ford responded
We appreciate your feedback. We’re glad you had a top-notch experience and enjoyed the professional, positive atmosphere throughout the dealership. Thank you for your support, and we look forward to seeing you again.
Okay To much time waiting To much time waiting for my
purchase To much time waiting for my purchase, almost 8hrs
purchase To much time waiting for my purchase, almost 8hrs
More
by ponchbar
Verified Customer
Verified Customer
Other Employees Tagged:
Brenda Rosas
Feb 26, 2026 -
Grand Prairie Ford responded
We aim to provide a smooth and efficient purchasing experience for every customer. Our team works to manage scheduling and paperwork to minimize wait times. While experiences can vary, we remain committed to professionalism and attentive service throughout the buying process. For further assistance, please contact our team at Maricela Vera at Mvera@grandprairieford.com.
Everyone was very helpful and courteous throughout the
whole process. Could not have asked for better service.
whole process. Could not have asked for better service.
More
by bcoonrod29
Verified Customer
Verified Customer
Other Employees Tagged:
Brenda Rosas
Apr 20, 2026 -
Grand Prairie Ford responded
We appreciate your feedback. We’re glad the team was helpful and courteous throughout your experience. We appreciate your trust and look forward to seeing you again.
Es el mejor lugar que me an atendido muy bien gracias lo
mejor de lo mejor
mejor de lo mejor
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by eramona50
Verified Customer
Verified Customer
Apr 20, 2026 -
Grand Prairie Ford responded
Thank you for your kind feedback. We’re glad you had a great experience and appreciate your support. We look forward to seeing you again.
Very helpful I will deal with them from now on, very
respectful Oh my goodness
respectful Oh my goodness
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by Ladyryder1919
Verified Customer
Verified Customer
Other Employees Tagged:
Brenda Rosas
Apr 20, 2026 -
Grand Prairie Ford responded
Thank you for your kind feedback. We’re glad you had a respectful and helpful experience with the team. We appreciate your trust and look forward to seeing you again.
Very good service quick and easy got me approved very
happy with the customer service thank you
happy with the customer service thank you
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by DFWDETAIL
Verified Customer
Verified Customer
Apr 20, 2026 -
Grand Prairie Ford responded
Thank you for your kind feedback. We’re glad the process was quick and easy and that you’re happy with the service. We appreciate your trust and look forward to seeing you again.
Everyone was very helpful, nice and easy going.
They made the proccess very simple and quick.
They made the proccess very simple and quick.
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by ARELLANO1984C
Verified Customer
Verified Customer
Apr 20, 2026 -
Grand Prairie Ford responded
Thank you for your kind feedback. We’re glad the team was helpful and made the process simple and quick for you. We appreciate your trust and look forward to seeing you again.
Sales was fine, but the finance experience was not.
The finance representative misled us by saying one thing verbally and presenting different information in writing. I trusted what was said verbally,
The finance representative misled us by saying one thing verbally and presenting different information in writing. I trusted what was said verbally, which I now realize was a mistake.
For example, he told me verbally that my interest rate was 6.99%. I specifically remember expressing surprise that it wasn’t lower. In reality, he knew the interest rate was lower at 5.25%. To compensate for the lower rate, he added additional charges.
Because I believed the interest rate was 6.99%, the numbers appeared to make sense to me. He calculated the payments accordingly, which allowed him and the dealership to make additional money by adding a service contract (mechanical protection plan). When I signed, the monthly payment seemed reasonable based on what I had been told. However, the actual interest rate was 5.25%, and he added several thousand dollars—primarily from the mechanical protection plan—to increase the overall cost. I did the math and even though the interest rate is lower I am paying more overall because of everything that was added.
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by Lyssa
Verified Customer
Verified Customer
Other Employees Tagged:
Faisel Hossain- I was deceived I would give the 1 star
Awesome sales service from Brenda kind explains
everything no hidden fees upfront. Could not have a better sales rep.
everything no hidden fees upfront. Could not have a better sales rep.
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by KILO2005.EG
Verified Customer
Verified Customer
Other Employees Tagged:
Brenda Rosas
Apr 20, 2026 -
Grand Prairie Ford responded
Thank you for your kind feedback. We’re glad Brenda provided clear, upfront service and made your experience a great one. We appreciate your trust and look forward to seeing you again.
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7 yrs, 8 mos
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