Brendan Doty

I walked in and told them the exact car I wanted. A month later I was driving off the lot with it. This car was very hard to get and it was tricky getting out of my lease but the team worked with me A month later I was driving off the lot with it. This car was very hard to get and it was tricky getting out of my lease but the team worked with me and worked around my work schedule. Now I am happy with my 2023 N and would recommend anyone to go to this dealer. More

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Atrocious experience looking at an Elantra. Throwback to obnoxious car salesmen of the past. Try another dealer. Throwback to obnoxious car salesmen of the past. Try another dealer. More

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My salesperson really worked hard to make sure I was satisfied with my purchase and experience satisfied with my purchase and experience More

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Great buying experience. Brandon was patient and worked hard to get us the deal we wanted. Brandon was patient and worked hard to get us the deal we wanted. More

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Brendan Doty was great to work with. He is friendly, professional, attentive, and very knowledgeable. Made the process seamless and stress free. I highly recommend him as a salesperson t He is friendly, professional, attentive, and very knowledgeable. Made the process seamless and stress free. I highly recommend him as a salesperson to work with. More

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Bottom line Fees charged border on abusive. Here is the evidence laid out for readers methodically: The dealership charged a document processing fee of $1299. Six of the seven boxes did no Here is the evidence laid out for readers methodically: The dealership charged a document processing fee of $1299. Six of the seven boxes did not apply to us, i.e., we purchased the car outright and did not require financing. Six items relate to financing or trade-in, none of which apply to us. That leaves only a fee for title and registration, for which it says if you do it yourself, it is $50 off, so it costs them $50 (assuming the max). Incomplete paperwork on leaving the dealership to obfuscate the breakdown and terms of the $1299 fee They did not provide the completed paperwork for the car when I left the dealership on Friday, May 5, 2023. The salesperson stated that it was likely in the Carfax documents that I requested. It was not. I thought I'd give them until the end of the day to send me the remaining paperwork after receiving a motor vehicle purchase agreement and invoice, pre-sale. The dealer invoice did not break down the fee; it was just a line item. When I questioned the excessive document fee, he told me it was standard. It is not, and it clearly says in the documents I received this morning in bold that this is negotiable (in bold letters). After repeated calls and texts to the salesperson, I received the final documents on Monday, May 9. Upon receiving this document, I saw the boxes checked for the $1299, and the language on it clearly stated that it is negotiable, and I was astonished! No wonder there was hesitation in providing the document at the time of sale. Their astonishing response When I spoke to the sales manager on Monday, he said I had agreed to it and that I received a “discount” on the vehicle, and by implication, this is a fee for them to offset the discount. He dismissed my call as a nuisance when I told him the discount (more on that below) had nothing to do with the document processing fee. (Note that this is from a dealer who was all over me on Friday to sell me the car.) The discount is illusory. The sales manager who intervened on Friday to close the deal gave me the pitch that they were the largest dealer in the region and that people as far away as Georgia were making the trip to buy cars at this dealership. Having done my research, I knew they had no better pricing. Models of the same year's vehicles with less mileage and more options were selling for $300–$500 within the range paid. More

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Great customer service from all departments from the sales rep Brandon, to sales manager John and signing of paper work. sales rep Brandon, to sales manager John and signing of paper work. More

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This dealership was very accommodating. They answered any and all questions that we had. They went above and beyond to make it a very smooth transaction. They answered any and all questions that we had. They went above and beyond to make it a very smooth transaction. More

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Nice Sales experience with Brendan Doty, he make the whole process smooth and quick. He listens to what you want and helps you obtain. that whole process smooth and quick. He listens to what you want and helps you obtain. that More

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I was so pleased with the four gentlemen that I had the pleasure of dealing with to purchase my new car. The experience was refreshing compared to previous experiences at other dealerships. pleasure of dealing with to purchase my new car. The experience was refreshing compared to previous experiences at other dealerships. More

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