Brendan Smith | Page 17

Audi lover Thank you Brendan for making my service experience easy, hassle free and prompt. My car was ready as promised and I would recommend Audi over and ove Thank you Brendan for making my service experience easy, hassle free and prompt. My car was ready as promised and I would recommend Audi over and over again. More

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Best Service Ever James, Steve and Claudio are awesome!!! they really go the extra mile to make sure you are 100 percent satisfied, I highly recommend their service and James, Steve and Claudio are awesome!!! they really go the extra mile to make sure you are 100 percent satisfied, I highly recommend their service and personal touch, cheers to all More

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Flat tire I had a slow leaking tire. Luckily I had purchased the road hazard tire policy. The tire was replaced no questions asked in a timely fashion. The serv I had a slow leaking tire. Luckily I had purchased the road hazard tire policy. The tire was replaced no questions asked in a timely fashion. The service guys, Claudio and Brendan took excellent care of me. More

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15K Servicing Getting my A4 serviced there is always a cakewalk.. Got the 15k servicing and the process is so smooth and customer oriented.. Highly recommend Br Getting my A4 serviced there is always a cakewalk.. Got the 15k servicing and the process is so smooth and customer oriented.. Highly recommend Brendan and Steve.. More

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Flat tire with road hazard As always David in service who has always taken care of pulls off, yet another great one for me on an unscheduled visit Saturday for a tire replacemen As always David in service who has always taken care of pulls off, yet another great one for me on an unscheduled visit Saturday for a tire replacement on my Audi RS5! Didn't have an appt but Brendon, Shery and Davis squeezed me in so I would have a car for Halloween! You guys are the best! More

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timley great service and care. diagnosed the problem quickly and came up with a solution. Provided a loaner car so I did not have to wait around for the ser great service and care. diagnosed the problem quickly and came up with a solution. Provided a loaner car so I did not have to wait around for the service to be completed. More

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Excellent Service This was the initial service of my 2015 Audi Q5, my first Audi car. I did not expect how efficient, cordial and courtesy I have experienced to the ser This was the initial service of my 2015 Audi Q5, my first Audi car. I did not expect how efficient, cordial and courtesy I have experienced to the service dept. with Mr. Smith compared to the service of my other cars. More

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Excellent Service!!! I have a challenging schedule and Brendan always makes sure to make it very easy for me to service my Audi. I use to dread taking my car to my old dea I have a challenging schedule and Brendan always makes sure to make it very easy for me to service my Audi. I use to dread taking my car to my old dealership for service. Brendan makes the experience enjoyable. More

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car buying experience was great! Everyone I came in contact with at the dealership was helpful and attentive. Vanessa was energetic and patient. They took the time to explain everyth Everyone I came in contact with at the dealership was helpful and attentive. Vanessa was energetic and patient. They took the time to explain everything and took the time we needed to feel comfortable regarding the purchase. I had to take the car for service within a month time and I was impressed with the way the service dept treats their customers. More

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Awful Experiene with Sales Manager Ron Bacak I recently leased a Q7 from this dealership. My salesperson was Daniel Nass. He is a very nice person and will do whatever is possible to make su I recently leased a Q7 from this dealership. My salesperson was Daniel Nass. He is a very nice person and will do whatever is possible to make sure you have a nice experience. The car I chose had several issues. There were dents in the hood and quarter panel... ants inside and outside the car and the detail job on the vehicle was terrible. The dents were fixed (although I still see the remenance of one of them). They said the ants were taken care of... we shall see about that. But they detailed the car again and but can't seem to get dirt off the roof of the vehicle. I was told the "professional detailer" was there that day and would definitely be able to get the dirt off. Well... didn't happen. And I was told "he can't get the dirt off". This is where everything goes SOUTH... I noticed there was a possible leak in he roof. I told Daniel and he got Ron Bacak. From the start of all these issues I was told I could swap the vehicle out with another one on the lot. Unfortunately the color cobination we chose was not in stock. I said to Ron after showing him the leak... "This car seems to have too many issues... I think I will take you up on your offier to swap the car out." He said "ok... go choose one on the lot". I asked him if he could locate one since the color combination we chose was not in stock anymore. His response was "I REFUSE TO DO THAT". I asked "why"? He says "Because I am not bringing in a car for a deal I have already lost thousands on." He said this with an argumentative tone to his voice. I told him I refule so believe he lost thousands on my deal and his reaction was "are you calling me a liar"? I told him I wasn't calling him anything but that I think he telling anyone that is insulting their intelligence. And he then said again "so you are calling me a liar then". I was not calling him a liar. Those words never passed my lips. But I will stand by my comments that I REFUSE to believe he lost thousands on my deal and that auro dealerships are losing money on these deals. Yes, they win some and lose some... but they make it sounds so much worse than it is. And IF IF IF IF that was the case... how unprofessional to throw that in my face when we are trying to resolve an issue I did not cause. I told him his comments were innaproprate and unprofessional. No employee (manager or otherwise) should shove gains and/or losses in a customers face when it comes to resolving a real issue. I purchased a car in good faith and this man was acting so unprofessional. He then told me I was being rediculous for complaining about dirt on the roof that the detailer could not get out. A side note... when I got home I took Turtle Wax Bug & Tar Remover and the dirt comes right off. So clearly I was either lied to about the "professional detailer" working on the car... or their detailer has NO idea what he is doing. So when he was telling me how rediculous I was being for complaining about the dirt on the roof... he was holding up his hand to show me a space between his thumb and index finger to display how little the area was with the dirt. This man just didn't know when to stop. It was the first time I spent this much money and made to feel this horrble. No one should have to deal with this when you buy any car... especially a $60,000 Audi. I wonder if his reation would have been better if I had purchased a R8. I wonder if it would have been worse if it was only an A3. I wonder if Audi would approve of how this man speaks to people. And this is not an isolated incident. I know someone that purchased a car from this dealership a few weeks ago and mentioned how they did not car for Ron Bacak. Clearly this man needs to learn how to speak to people. In addition he also said some innapropriate things to me and Daniel Nass during the purchase process. But that is a whle different issue. I can only give this dealership 1 star at the momet. This man took what was a decent experiene and just threw it out the window. He ruined it for me... even-though there were some other people that interveened and tried to smooth things over. Rance Williams was a very and wanted to help. Brendan Smith was also very helpful. And I said I "don't" recommend this dealership. I can't say that definitivey though. I would recommend this dealership if you don't have to have any dealings or direct contact with Ron Bacak. Or maybe they send this man to finishing school so he learns how to handle such situations and how not to make someone feel like xxxx when they just made a large purchase (that he lost THOUSANDS on of course). More

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