I was very pleased with Juan who was the salesman and
also, very pleased with Manny from F&I. Manny was very knowledgeable and very nice.
also, very pleased with Manny from F&I. Manny was very knowledgeable and very nice.
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by redsolora
Verified Customer
Verified Customer
Other Employees Tagged:
Manny F&I Juan Sales
Mar 26, 2021 -
Toyota of Coconut Creek responded
Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Juan and Manny earned your five-stars. Drive safely, and we hope to see you again at Al Hendrickson Toyota!
When I've arrived in the Al Hendrickson Toyota, I was not
confident if I'm ready to change my car. I was impressed how the business was organized. And finally, managers and salesmen have created conditions w
confident if I'm ready to change my car. I was impressed how the business was organized. And finally, managers and salesmen have created conditions when I could not refuse the offer.
I've signed lease for new car with all my satisfaction.
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by MESHNET
Verified Customer
Verified Customer
Other Employees Tagged:
Adrian Tofan, Winston Webb
Mar 19, 2021 -
Toyota of Coconut Creek responded
Customer satisfaction is our highest priority and we are thrilled to see this positive feedback. Thank you so much for allowing us the chance to assist you! We hope that you continue to enjoy your new vehicle and that we have the chance to work together again at Al Hendrickson Toyota. Have a great weekend!
I have been always satisfied with coming to the
dealership. But my last experience I was not to happy. I have had 3 cars since 2017. Due to the fact I am always told they will get me a lower payme
dealership. But my last experience I was not to happy. I have had 3 cars since 2017. Due to the fact I am always told they will get me a lower payment and that is not the case. However this time going into the 2021 Camry le they were able to give me a better interest rate. Then I was told they will pay 2 months car payment. And that would of been The month of April if it’s 2 months . My payment is due March 25th so only one month is being paid. So was diappointed my some of it
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by DEBBIE_BALLY
Verified Customer
Verified Customer
Mar 25, 2021 -
Toyota of Coconut Creek responded
This review is a bit disappointing to read. We always strive for exceptional service here, and it sounds like there may have been a miscommunication here regarding your payment coverage. I would certainly like to speak with you directly to ensure we get this all sorted out. I'm going to look up your contact information, but please don't hesitate to give me a call.
Thank you,
Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Lisa was very accommodating and helpful. Nick kept his
promises and got me a lower rate when johann offered me higher than I deserved being almost an 800 credit score. Nobody was able to pick me up from b
promises and got me a lower rate when johann offered me higher than I deserved being almost an 800 credit score. Nobody was able to pick me up from budget rental cat but overall I love the car and have been looking for this for months. Thanks for trusting me and trying to hold it as I drove 4 hours. The people I worked with are not listed in the rate people you worked with.
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by GRPHILLIPS24
Verified Customer
Verified Customer
Feb 08, 2021 -
Toyota of Coconut Creek responded
Thank you so much for making the trip out to see us at Al Hendrickson Toyota. We are delighted to hear that Lisa and Nick could assist with your purchase, and we appreciate you taking the time to share this feedback. Enjoy your new vehicle!
In the past three years, my car engine oil has been
changed 6,000 miles at a time, but this time they told me about 10,000 miles. I asked further, but the staff seemed unwilling to answer questions.
changed 6,000 miles at a time, but this time they told me about 10,000 miles. I asked further, but the staff seemed unwilling to answer questions. They are very impatient and poor service attitude.
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by BAIJUNCHEN
Verified Customer
Verified Customer
Mar 12, 2021 -
Toyota of Coconut Creek responded
Our goal is to provide communicative, attentive service to each of our guests, so I apologize if our team missed the mark on this occasion. I will share your feedback with the team, and I hope that you will give us the opportunity to deliver a five-star experience in the future. I would like to ensure that your issues are properly addressed, so if you have any further questions or concerns, please feel free to reach out to me directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
I got a great deal and everyone was very nice, but boy
are they disorganized! At every phase of the process there was massive confusion
are they disorganized! At every phase of the process there was massive confusion
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by BeachGal
Verified Customer
Verified Customer
Other Employees Tagged:
Erik C
I had a good experience there. Courteous staff and good
service. Thanks to Brenden , Nicole, and Finance. I would go back to business without a doubt.
service. Thanks to Brenden , Nicole, and Finance. I would go back to business without a doubt.
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by jmeasy79
Verified Customer
Verified Customer
Jan 18, 2021 -
Toyota of Coconut Creek responded
Thank you so much for allowing us the chance to earn your business! We are very happy to hear that you enjoyed working with Brenden, Nicole, and our Al Hendrickson Toyota team, and we would absolutely love to work together in the future. Safe travels in your new ride!
Why employed has email if they don’t replay back the
emails.. after a service visit I got two issues. Somehow after I left the dealer I have to can back because it has no oil. And next day my battery wa
emails.. after a service visit I got two issues. Somehow after I left the dealer I have to can back because it has no oil. And next day my battery was dead.
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by creoquesiok
Verified Customer
Verified Customer
Jan 07, 2021 -
Toyota of Coconut Creek responded
This feedback is very concerning to read. I am sorry to hear that you are still having trouble with your vehicle, as I understand how frustrating this can be. I would also like to apologize for any trouble you have had getting in contact with my team. I would appreciate another opportunity to speak with you to see if I can help fix things. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
Jerry and Brenden worked hard to find the Tacoma I was
looking for. The process was easy. Their attention to detail and constant availability was incredible.
looking for. The process was easy. Their attention to detail and constant availability was incredible.
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by ANDY.DAVIS0
Verified Customer
Verified Customer
Dec 18, 2020 -
Toyota of Coconut Creek responded
Andy, we are thrilled that Jerry and Brenden went above and beyond to ensure that you drove away in your perfect car! Thank you for trusting Al Hendrickson Toyota with your business and leaving us a great review. Congratulations on your new Toyota Tacoma!
It take to long to purchase a car and I am really
disappointed that after spending $19,000.00 on a new car - that I could not get some touch up paint - for a new car the tires are not that great - ph
disappointed that after spending $19,000.00 on a new car - that I could not get some touch up paint - for a new car the tires are not that great - phil oltchick
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by PHIL68
Verified Customer
Verified Customer
Dec 02, 2020 -
Toyota of Coconut Creek responded
Phil - we want shoppers to be fully confident in their purchases so it was hard to see this feedback. I sincerely apologize for your frustrations and I'd like to step in here to see if I can assist you in any way. I will look for your contact information but please consider calling me as well. Thank you,
Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Dec 29, 2020 -
Toyota of Coconut Creek responded
Mr. Oltchick- I apologize for the delay. There was a back order with parts but I was able to find out that you will be receiving it by FEDEX ground shortly. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Dec 03, 2020 -
PHIL68 responded
I would appreciate it if you could send me some touch up paint - I guess I have to live with the tires? thank-you - Philip oltchick
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