Why employed has email if they don’t replay back the
emails.. after a service visit I got two issues. Somehow after I left the dealer I have to can back because it has no oil. And next day my battery wa
emails.. after a service visit I got two issues. Somehow after I left the dealer I have to can back because it has no oil. And next day my battery was dead.
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by creoquesiok
Verified Customer
Verified Customer
Jan 07, 2021 -
Toyota of Coconut Creek responded
This feedback is very concerning to read. I am sorry to hear that you are still having trouble with your vehicle, as I understand how frustrating this can be. I would also like to apologize for any trouble you have had getting in contact with my team. I would appreciate another opportunity to speak with you to see if I can help fix things. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
Jerry and Brenden worked hard to find the Tacoma I was
looking for. The process was easy. Their attention to detail and constant availability was incredible.
looking for. The process was easy. Their attention to detail and constant availability was incredible.
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by ANDY.DAVIS0
Verified Customer
Verified Customer
Dec 18, 2020 -
Toyota of Coconut Creek responded
Andy, we are thrilled that Jerry and Brenden went above and beyond to ensure that you drove away in your perfect car! Thank you for trusting Al Hendrickson Toyota with your business and leaving us a great review. Congratulations on your new Toyota Tacoma!
It take to long to purchase a car and I am really
disappointed that after spending $19,000.00 on a new car - that I could not get some touch up paint - for a new car the tires are not that great - ph
disappointed that after spending $19,000.00 on a new car - that I could not get some touch up paint - for a new car the tires are not that great - phil oltchick
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by PHIL68
Verified Customer
Verified Customer
Dec 02, 2020 -
Toyota of Coconut Creek responded
Phil - we want shoppers to be fully confident in their purchases so it was hard to see this feedback. I sincerely apologize for your frustrations and I'd like to step in here to see if I can assist you in any way. I will look for your contact information but please consider calling me as well. Thank you,
Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Dec 29, 2020 -
Toyota of Coconut Creek responded
Mr. Oltchick- I apologize for the delay. There was a back order with parts but I was able to find out that you will be receiving it by FEDEX ground shortly. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Dec 03, 2020 -
PHIL68 responded
I would appreciate it if you could send me some touch up paint - I guess I have to live with the tires? thank-you - Philip oltchick
The Toyota team was very patient and they worked with me
on pricing. I really enjoyed my visit there and will recommend friends to go there
on pricing. I really enjoyed my visit there and will recommend friends to go there
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by CARROLLBARACATT
Verified Customer
Verified Customer
Nov 23, 2020 -
Toyota of Coconut Creek responded
It means so much that you will recommend Al Hendrickson Toyota to your friends! Thank you for choosing us for your new vehicle. We hope that you're enjoying it.
My experience was horrible!! Not sure who called me back,
but they were disrespectful 😕. Some guy called me back for Sed rick, & I don't know who it was.
but they were disrespectful 😕. Some guy called me back for Sed rick, & I don't know who it was.
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by TOISHABAZZ
Verified Customer
Verified Customer
Other Employees Tagged:
Shedrick Anderson
Dec 02, 2020 -
Toyota of Coconut Creek responded
We're known for our 5-star service so it was hard to see this feedback. I sincerely apologize for what you experienced and I will be sure to address these concerns with my team so we can work towards improving. If you would like to speak with us directly, please feel free to reach out. Thank you,
Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Dec 02, 2020 -
TOISHABAZZ responded
I wonder if the owners of the company would approve of that behavior?
Thank you so much for working with me . I Was assured
that they could help me Walked out pleased the same day I recommend strongly.
that they could help me Walked out pleased the same day I recommend strongly.
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by mrsmerrell503
Verified Customer
Verified Customer
Oct 26, 2020 -
Toyota of Coconut Creek responded
Thank you for leaving Al Hendrickson Toyota a 5-star review! It is fantastic to hear that our team took care of you and we're proud to have earned your support!
Its my second purchase this year with Al Hendrickson
Toyota and sadly it will be my last
I feel the cars aren't priced well especially when you get to financing where an extended warranty is added (it
Toyota and sadly it will be my last
I feel the cars aren't priced well especially when you get to financing where an extended warranty is added (its optional but who don't want security) nearly $2900 added to finance
You might aswell purchase from the dealership of the make you are purchasing; in my case it was a 2017 Lexus ES for the price I paid I could have gone across the street to JM Lexus for a better vehicle that was Certified from Lexus the vehicle I purchased was polished at all andas day passed I realize seats wasing in the best condition (yes it a use car and thats why I stated the vehicleare over priced). My sale women was cool not very knowledgeable but great at customer service.
If you consider Al Hendrickson just please inspect the vehicle from front to back in and out and make sure understand your bottom line number before signing especially if you are trading in a vehicle.
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by T. Shelton
Verified Customer
Verified Customer
Oct 06, 2020 -
Toyota of Coconut Creek responded
I'm sorry that you are not happy with your experience. We strive for competitive pricing here and I would be more than willing to speak with you in regards to any concerns you may have. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? We do hope that you continue to enjoy your newly purchased vehicle.
Thank you,
Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Responded via Internet asking for lowest price and
Responded via Internet asking for lowest price and speedy transaction when I arrived. didn’t want to negotiate. repeat customer as my father had bee
Responded via Internet asking for lowest price and speedy transaction when I arrived. didn’t want to negotiate. repeat customer as my father had been a customer for years in years. experience was exactly opposite/terrible. After referring 10 customers, now will tell All to never go back.
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by SETHWALD
Verified Customer
Verified Customer
Sep 17, 2020 -
Toyota of Coconut Creek responded
Seth - This is a concerning review to read. We are grateful for the longtime business of you and your family here, and I would certainly like to speak with you about what happened during your recent visit. I'm going to look up your contact information, but please don't hesitate to give me a call.
Thank you,
Erik Coxwell - Internet Sales Director - 954-545-6926
Oct 06, 2020 -
Toyota of Coconut Creek responded
Seth- once again we apologize! We hope that in the future we can get another opportunity to earn your business and if that time comes, I would like to get involved as well as the General Manager too. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926
Sep 18, 2020 -
SETHWALD responded
Thx Erik. I think the damage has been done. Sales Dept has changed since I bought car in 2017 and experience was great. I have told so many people who have since bought from you, what a great dealership. Not now!
I received a call about a refinance plan, however it was
presented in one way then ended another way. I don’t like bait and switch.
presented in one way then ended another way. I don’t like bait and switch.
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by SHARONTODD7
Verified Customer
Verified Customer
Sep 11, 2020 -
Toyota of Coconut Creek responded
I assure you that it is never our intention to mislead our customers here, and I would like to speak with you directly about what happened. Unfortunately, I am having a hard time finding your contact information without a full name - would you consider giving me a call?
Thank you,
Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Perhaps the worst car dealer experience I ever had!!!! In
the span of two hours, they destroyed a close to 30 year relationship. I currently lease a vehicle from them and received an email saying I’m invited
the span of two hours, they destroyed a close to 30 year relationship. I currently lease a vehicle from them and received an email saying I’m invited to a VIP event and will do everything to get me into a new vehicle. You had to rsvp for the event, which I did but when I got to the showroom no one k we what I was talking about and called a manager named Brendan to help me. We talked and I said look I just don’t want to waste anyone’s time. He took my keys to appraise my vehicle and handed me off to a salesperson who tried to play a bait and switch on me. I only liked two colors of the car and she stated we don’t have any in that color and I said cool no problem I’ll just leave. At this point she stated the color only came on higher level cars and I said ok what’s the price difference. I was never told but she walked away and about 20 minutes later a vehicle pulls up in the level u was looking at and she stated, I didn’t know this was on the lot. I went for a test drive. At this point, I was happy with vehicle and she asked me what payment was I looking for, I gave her my low price, who doesn’t like a bargain. She goes to sales manager desk and I wait around an additional 30 minutes until a gentleman comes over to me and says to follow him. He takes me to a disgusting dirty interior office and I ask so what’s the number. He gets aggravated that I asked him that and said I’m figuring it out now. I said you don’t even have the number East. He gets more aggravated and says your payment is gonna be at least 100 dollars more. I said what’s the number cause now you priced me out to which he replied what do you think you were gonna pay. I have never been treated with such disrespect and disregard in my life and I walked out. To add insult, when I got home I called Brendan and told him the story and he stated I will get back to you, I’m still waiting for that call. Never again Al, thanks for ruining a relationship!!!!!
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by MARCTOLMAN
Verified Customer
Verified Customer
Sep 11, 2020 -
Toyota of Coconut Creek responded
Marc - I'm sorry to hear that you are frustrated. We are grateful for your longtime business here, and this certainly doesn't sound like the friendly and accommodating service we've provided over the years. I'd also like to apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you about what happened here. I'm going to look up your contact information, but please don't hesitate to give me a call.- Scott Zuckerman- General Manager- 954-545-6502
Dec 29, 2020 -
MARCTOLMAN responded
I’d like to thank the dealer and Scott Zuckerman for NOT contacting me. It really doesn’t take much to salvage relationships but I guess this dealership missed that lesson. To make things easier, I even called and left a message in August and now today about the questionable service I received on my car. There is a game of telephone ring around the rosey when you ask for a manager.
Regretfully, I needed to bring my car in for service today and when I went to get my car, instead of having it driven to me, I was pointed to my car and told to take it. Great customer service and placing a customer in potential harms way. I asked to speak to a service manager and Gary Cann came to see me and agreed that she should have not done that. After he walked away and I got in, it appeared that there were scratches on the steering wheel and I called him back. He looked at it and picked it off and said it was muck. I said it doesn’t belong there and he walked away agitated. At this point, I was fuming. I called the dealer to speak to a manager and after several calls, I was connect to a Brendan, who claimed to be a manager. I told him about my experience with the dealer since August, and he could not care less to what I was saying, and said all he could do was help on a deal, but I would have to wait a few months to lower my payment. I responded to that by saying why would I want to buy a car from your dealer after the treatment I receive?? I also suggested to him to take this complaint and move it up the food chain to which there was no response and I hung the phone up. Scott Zuckerman I am awaiting a return phone call but I won’t hold my breath. Great case study in bad customer service.
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