Brenden Anghel
Brenden Anghel at Toyota of Coconut Creek

Brenden Anghel | Page 19

New Vehicle Sales

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
231 Reviews
4.7

231 Reviews

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231 Reviews of Brenden Anghel

December 18, 2020

Dealership Rating
Employee Rating

Jerry and Brenden worked hard to find the Tacoma I was looking for. The process was easy. Their attention to detail and constant availability was incredible. More

by ANDY.DAVIS0
Recommend Dealer
Yes
Dec 18, 2020

Toyota of Coconut Creek responded

Andy, we are thrilled that Jerry and Brenden went above and beyond to ensure that you drove away in your perfect car! Thank you for trusting Al Hendrickson Toyota with your business and leaving us a great review. Congratulations on your new Toyota Tacoma!

December 02, 2020

Dealership Rating
Employee Rating

It take to long to purchase a car and I am really disappointed that after spending $19,000.00 on a new car - that I could not get some touch up paint - for a new car the tires are not that great - ph More

by PHIL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2020

Toyota of Coconut Creek responded

Phil - we want shoppers to be fully confident in their purchases so it was hard to see this feedback. I sincerely apologize for your frustrations and I'd like to step in here to see if I can assist you in any way. I will look for your contact information but please consider calling me as well. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Dec 29, 2020

Toyota of Coconut Creek responded

Mr. Oltchick- I apologize for the delay. There was a back order with parts but I was able to find out that you will be receiving it by FEDEX ground shortly. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Dec 03, 2020

PHIL68 responded

I would appreciate it if you could send me some touch up paint - I guess I have to live with the tires? thank-you - Philip oltchick

November 22, 2020

Dealership Rating
Employee Rating

The Toyota team was very patient and they worked with me on pricing. I really enjoyed my visit there and will recommend friends to go there More

by CARROLLBARACATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Toyota of Coconut Creek responded

It means so much that you will recommend Al Hendrickson Toyota to your friends! Thank you for choosing us for your new vehicle. We hope that you're enjoying it.

November 18, 2020

Dealership Rating
Employee Rating

My experience was horrible!! Not sure who called me back, but they were disrespectful 😕. Some guy called me back for Sed rick, & I don't know who it was. More

by TOISHABAZZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shedrick Anderson

Dec 02, 2020

Toyota of Coconut Creek responded

We're known for our 5-star service so it was hard to see this feedback. I sincerely apologize for what you experienced and I will be sure to address these concerns with my team so we can work towards improving. If you would like to speak with us directly, please feel free to reach out. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

Dec 02, 2020

TOISHABAZZ responded

I wonder if the owners of the company would approve of that behavior?

October 24, 2020

Dealership Rating
Employee Rating

Thank you so much for working with me . I Was assured that they could help me Walked out pleased the same day I recommend strongly. More

by mrsmerrell503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2020

Toyota of Coconut Creek responded

Thank you for leaving Al Hendrickson Toyota a 5-star review! It is fantastic to hear that our team took care of you and we're proud to have earned your support!

September 13, 2020

Dealership Rating
Employee Rating

Its my second purchase this year with Al Hendrickson Toyota and sadly it will be my last I feel the cars aren't priced well especially when you get to financing where an extended warranty is added (it More

by T. Shelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 06, 2020

Toyota of Coconut Creek responded

I'm sorry that you are not happy with your experience. We strive for competitive pricing here and I would be more than willing to speak with you in regards to any concerns you may have. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? We do hope that you continue to enjoy your newly purchased vehicle. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

September 02, 2020

Dealership Rating
Employee Rating

Responded via Internet asking for lowest price and Responded via Internet asking for lowest price and speedy transaction when I arrived. didn’t want to negotiate. repeat customer as my father had bee More

by SETHWALD
Customer Service
Recommend Dealer
No

Other Employees Tagged: HENRY DELGADO, Marcus Jackson

Sep 17, 2020

Toyota of Coconut Creek responded

Seth - This is a concerning review to read. We are grateful for the longtime business of you and your family here, and I would certainly like to speak with you about what happened during your recent visit. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926

Oct 06, 2020

Toyota of Coconut Creek responded

Seth- once again we apologize! We hope that in the future we can get another opportunity to earn your business and if that time comes, I would like to get involved as well as the General Manager too. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926

Sep 18, 2020

SETHWALD responded

Thx Erik. I think the damage has been done. Sales Dept has changed since I bought car in 2017 and experience was great. I have told so many people who have since bought from you, what a great dealership. Not now!

August 27, 2020

Dealership Rating
Employee Rating

I received a call about a refinance plan, however it was presented in one way then ended another way. I don’t like bait and switch. More

by SHARONTODD7
Recommend Dealer
No

Other Employees Tagged: Wesner Larose

Sep 11, 2020

Toyota of Coconut Creek responded

I assure you that it is never our intention to mislead our customers here, and I would like to speak with you directly about what happened. Unfortunately, I am having a hard time finding your contact information without a full name - would you consider giving me a call? Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

August 25, 2020

Dealership Rating
Employee Rating

Perhaps the worst car dealer experience I ever had!!!! In the span of two hours, they destroyed a close to 30 year relationship. I currently lease a vehicle from them and received an email saying I’m invited More

by MARCTOLMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 11, 2020

Toyota of Coconut Creek responded

Marc - I'm sorry to hear that you are frustrated. We are grateful for your longtime business here, and this certainly doesn't sound like the friendly and accommodating service we've provided over the years. I'd also like to apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you about what happened here. I'm going to look up your contact information, but please don't hesitate to give me a call.- Scott Zuckerman- General Manager- 954-545-6502

Dec 29, 2020

MARCTOLMAN responded

I’d like to thank the dealer and Scott Zuckerman for NOT contacting me. It really doesn’t take much to salvage relationships but I guess this dealership missed that lesson. To make things easier, I even called and left a message in August and now today about the questionable service I received on my car. There is a game of telephone ring around the rosey when you ask for a manager. Regretfully, I needed to bring my car in for service today and when I went to get my car, instead of having it driven to me, I was pointed to my car and told to take it. Great customer service and placing a customer in potential harms way. I asked to speak to a service manager and Gary Cann came to see me and agreed that she should have not done that. After he walked away and I got in, it appeared that there were scratches on the steering wheel and I called him back. He looked at it and picked it off and said it was muck. I said it doesn’t belong there and he walked away agitated. At this point, I was fuming. I called the dealer to speak to a manager and after several calls, I was connect to a Brendan, who claimed to be a manager. I told him about my experience with the dealer since August, and he could not care less to what I was saying, and said all he could do was help on a deal, but I would have to wait a few months to lower my payment. I responded to that by saying why would I want to buy a car from your dealer after the treatment I receive?? I also suggested to him to take this complaint and move it up the food chain to which there was no response and I hung the phone up. Scott Zuckerman I am awaiting a return phone call but I won’t hold my breath. Great case study in bad customer service.

August 20, 2020

Dealership Rating
Employee Rating

Horrible service and robbed of my money very disappointed and couldn't get my refund especially at a time like this just completely scammed me of my money More

by BRAINPAUL53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Erik Coxwell, Ed Belvant, Zeke Howes, Wesner Larose , Ashley C, Gary Cann, Joe M, Jake T, Jean V

Sep 10, 2020

Toyota of Coconut Creek responded

I'd like to speak with you directly about what happened to see if we can resolve this for you, but I need your complete information to pull you up in our system. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

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