"Best Customer Service Experience and Value"
Shingle Springs Subaru has, hands down, the best customer service experience. Big shout out to Kevin Powell, my internet sales expert that helped me with the purchase of my 2020 Outback. He was so knowledgeable, courteous, hard working and diligent with complying with all of my requests. Even after the sale was complete, he still wanted to make sure I'm 100% satisfied and is always available to assist me with questions or concerns. Brett Brophy made the actual buying experience easy to understand and he was very helpful with recommendations on adding Cilajet and Permaplate to the windshield. All well worth a little extra upfront for the savings I'll get for as long as I own my Outback. And Claire Barnett was awesome in providing me all the initial information I needed to take advantage of all the great features the Outback offers. I felt great about the entire car buying process, which is something I normally dread. Thank you to all of you! I'm super happy with my Outback and you're all FANTASTIC!
"Great Service and Very Knowledgeable"
Daniel Cockrell provided us with a great experience in selecting our 2020 Forester. He is friendly and knowledgeable.
Brett Brophy handled our paperwork- He’s a true professional who made the process easy and accurate.
Thanks, Daniel and Brett! We love our Forester!
Other Employees Tagged:
"Best experience purchasing and service."
- Greg / Thomas
Tom Rockenbaugh is very helpful and friendly. Brought all the vehicles we were looking at and parked them side be side and knows everything about them. Service dept is always very friendly and helpful too. Everyone here is friendly and helpful and not just out to rush you into a car.
"Best Car Buying Experience "
Great team! No pressure from the sales team. Gave me a great trade in value for my old truck. Found me a car loan with half the APR my own bank offered. Had the best deal around on a reliable low mileage car. I will be definitely buying my next vehicle from this dealership.
Other Employees Tagged:
"Best Subaru Dealer in Norcal"
This is the 4th Subaru we have purchased from Shingle Springs Subaru. Great experience. Great dealership. Everyone is friendly, helpful, and treats us like family.
"Single women beware/Worst experience ever"
- Liz Kanter
1. I had to haggle with my trade in.
2. They took too long to prep the car.
3. They snuck in a $1,800 warranty that I thought was to decline the service.
4. Trying to get refund was a nightmare. Emails to the salesman went unanswered; I was placed on hold for up to 8 minutes trying to reach the finance department.
5. Salesman told me to call; finance said they needed to hear me say, I wanted to cancel; another person said I needed to send another email. Really got the run around.
6. When I finally got a live a person she was extremely rude and told me to calm down.
"Low stress - pleasant experience"
Not many people think buying a car is "fun". And typically, it is not fun. This time it was just that - fun! After a lot of research and test driving a few of the top contenders, I knew exactly what I wanted. Easy to check inventories and find the car you want online.
At my husband's recommendation I got an online bid from this dealership. The pricing beat what I spend over 4 hours at a Big Mall dealer trying to obtain. I called to secure the car I selected at the fair price they offered. Took an easy drive up to Shingle Springs the next day to meet Tim who let me take my new car out for a spin while they checked out my trade-in. Finished up the paperwork...got a great Subaru incentive.
Everyone I dealt with made my experience pleasant - Tim, Brett and Justin.
I would highly recommend this dealership if you are looking for a new Subaru, period! Don't think you can't get a good price at a dealership nestled in the foothills...away from the big Auto Malls. Because you can.
I LOVE my new car <3
"Great Car Buying Experience"
- A little Dingy
Shingle Springs Subaru is by far the best place we have had the pleasure of doing business with. Our sales professional Mike Stewart was absolutely wonderful to deal with and very knowledgable of the vehicles he sales. He answered all our questions thoroughly without any sales pressure.
Everyone we met and dealt with throughout the purchasing process were absolutely GREAT.
I had several maintenance questions and the Service department went out of their way to accommodate me and provide the answers I needed.
One cannot help but be in a better mood after visiting this Dealership.
"Our 3rd new Outback from Shingle Springs Subaru "
Everything about this dealership is FIVE STAR. We would travel more than one hundred miles to buy a vehicle here again. Give this dealership a try. The people in the sales and service departments here are phenomenal. You won't receive better treatment anywhere. We especially enjoyed and appreciated Claire Barnett's techno expertise and the time she took answering our questions concerning our new Outback .The sales, service, and financing staff will make you glad you came here. If you want to feel like you're purchasing a car from family, see the people at Shingle Springs Subaru.
"The best car buy experience I ever had."
- Midnight Lady
I was treated with respect. The sales staff did not pressure me at all. The finance dept. worked hard to get me the % I needed. I was introduced to the service staff. The delivery experience was exceptional: I was walked through every aspect of the car to include the navigation and controls which were extensive. I highly recommend this dealership when it is time to buy a vehicle new or used.
A month after I bought my new car, it suffered overspray from a roofing company at my workplace thus I experienced the service department's excellent customer service as well.