Brett Hoffer
Brett Hoffer at Preferred Auto Illinois Road

Brett Hoffer | Page 4

Business & Finance Manager

Preferred Auto Illinois Road

5005 Illinois Rd
Fort Wayne, IN 46804

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4.8
52 Reviews
4.8

52 Reviews

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52 Reviews of Brett Hoffer

May 04, 2024

Dealership Rating
Employee Rating

These guys are thieves. I did buy a car here and during the test drive the service soon light came on. Should’ve been the first red flag. Afterward, did the car wash. Nobody More

by Tea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jarrad Gettys, Jake Leonard, Alex Cahill , Mike Mitchell

May 09, 2024

Preferred Auto Illinois Road responded

Tea, I apologize that you feel this way about us. It is our top priority to best serve you by providing you with an excellent experience and a high-quality vehicle. I have been trying to find any vehicle that you specifically bought here or at any of our locations. From all of my records, I don't have any purchases or service records from you with us. So, I am a bit confused here. It must have been someone you know that purchased from us? It is next to impossible for me to navigate my way back to a specific deal without having proper information from the buyer. If you can provide me with those details, I would be happy to clarify any of this up! Regarding our free car washes with lifetime ownership of any vehicle purchased from us, that is something we are proud to say we offer here. We just installed a new car wash less than two years ago at our Illinois Road location and in the past month installed a new wash at our Lima Road location. With today's technology, it is a fully automated wash once the vehicle is lined up and in its respected parked location. We are proud to offer such a convenience for our customers as long as the "Preferred Auto" sticker is on the back! Lastly Tea, I want to note we are not and have never been in the business to steal. As I mentioned earlier, we are in the business of providing our community with top quality service and full-blown transparency for their automotive needs, whether that be in sales or service. Thank you for the feedback as we are always looking to improve. Have a wonderful day.

April 11, 2024

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Mike did a fantastic job finding what I wanted initially the dealership did not detail the car however I came back and Marcus made it look brand new and I had excellent service with everything I needed! T More

by zientek1108
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Fuentes , Marcus

March 27, 2024

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Excellent customer care & service! No pressure, very knowledgeable and produced exactly what I was looking for! I highly recommend this dealership & Mike Fuentes! More

by linda.stanley.lss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jarrad Gettys, Michael Fuentes

March 26, 2024

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Employee Rating

I just purchased my 2nd vehicle from them. Trent Lewis made the experience very comfortable and even enjoyable. The manager was great as was the finance guy. I would recommend this dealersh More

by brenga58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill , Trent Lewis

March 25, 2024

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I loved the salesman did a fantastic job finding what I wanted and getting everything I needed done in short order. Service/detail department did not clean the vehicle or windshield just put gas in it. More

by zientek1108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 05, 2024

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This is my third purchase, and the reason I go back is the Customer Service. Would highly recommend Trent Lewis to all my friends. Top notch Sales Person. More

by dsassanella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jarrad Gettys, Jake Leonard, Alex Cahill, Brittney Weeks , Megan Derickson, Dalton Klinkenberg, Trent Lewis, Bryan Matias, Mike McFarland

February 28, 2024

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Employee Rating

Another great experience. 3 vehicles in 2 weeks purchased. Obviously would buy again in the future. All staff was very welcoming and polite. Mike was a great contact to wo More

by nrori8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill, Michael Fuentes

February 25, 2024

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Really shocked at how supportive the staff was. Answering all my questions and taking time to make sure I was truly comfortable with my purchase. No pressure at all. The team was there to help our More

by m.taylor1128
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jarrad Gettys, Michael Fuentes

February 21, 2024

Dealership Rating
Employee Rating

Sales people were upfront and professional. I appreciate how well the purchase was handled. Thank you staff and salesman Mike Fuentes for taking good care of my needs. More

by nrori8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill, Michael Fuentes

January 18, 2024

Dealership Rating
Employee Rating

I can not express this enough! ! Do not waste your time anywhere else. Top notch service, everything explained perfectly, From the owner, to the car washer everyone came up and ask More

by davejehl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Cahill, Michael Fuentes , Trent Lewis, Mike Mitchell, Romario Smith

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