Brett Ingersoll | Page 11

Five star ford is the best in Texas! !! Wonderful and knowledgeable staff. I had a wonderful experience from beginning to end. !! Wonderful and knowledgeable staff. I had a wonderful experience from beginning to end. More

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I had an excellent customer experience purchasing my new 2023 F-150 Raptor. All functions of the dealership worked together to ensure an excellent experience! 2023 F-150 Raptor. All functions of the dealership worked together to ensure an excellent experience! More

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Very professional and produced knowledgeable team Definitely recommend Five Star Dallas Ford Service advisor and parts specialist Definitely recommend Five Star Dallas Ford Service advisor and parts specialist More

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The salesman, Alllen was very helpful. Overall experience with this dealership was great. The only negative thing I can say was about the extra warranty packages they wanted to sell at the Overall experience with this dealership was great. The only negative thing I can say was about the extra warranty packages they wanted to sell at the end. In their defense the problem was self induced because I initially bought them but then changed my mind after seeing how expensive they were. Brett worked with me though and made sure everything was taken care of. More

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Great service quick work with salesman on pitching my truck and having it delivered to my house only issue is the truck came with a door dent and scratch on the drivers side fender flare. The door was e truck and having it delivered to my house only issue is the truck came with a door dent and scratch on the drivers side fender flare. The door was eventually repaired but I feel buying a 88k truck it should arrive flawless More

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My new experience buying my first car was so easy with Iliana’s knowledge, very easy buying process with financing. Everyone was so nice and patient. The communication was the best I’ve ever seen. Very ha Iliana’s knowledge, very easy buying process with financing. Everyone was so nice and patient. The communication was the best I’ve ever seen. Very happy with my purchase and experience. More

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Raed in sales was very helpful! Got me in to the F-250 truck I wanted! Got me in to the F-250 truck I wanted! More

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Great Service and Great Communication During the Entire Process Of Purchasing The Ford Bronco Raptor Process Of Purchasing The Ford Bronco Raptor More

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I was asked by the GM (Tim) of Ford Dallas to remove my negative review. Since it is honest to my experience--Im leaving the original review, but here is the update: Doug Miller reached out many times a negative review. Since it is honest to my experience--Im leaving the original review, but here is the update: Doug Miller reached out many times after I wrote several reviews, he was kind and wanted to help rectify the issue. Long story short, I didn't trust the work that was done at Ford service, and took the Mercedes to a Mercedes-Benz service center. The car had over $6K in repairs, bolts loose from the rack and pinion repairs done at Ford, and a tire that was torn internally (very risky on the highway). I was sold an unsafe car by Ford. Gladly we didn't have to take further legal action, after the breach in contract, and the dealership bought the car back. Out of frustration for my time and money wasted on premium fuel, cleaning supplies and batteries for the lemon car, I feel it is only fair for buyers to still beware of buying any used cars from these guys. If it isn't a Certified Pre-Owned... theres probably a reason its not. Original review: If you want your stereotypical “car dealer” experience, go here! I was apprehensive knowing I was going to have to deal with a car salesman to purchase a car… Wally and Brett seemed to be on the ball whenever I spoke with them over the phone while figuring out a deal from out of state. Yet like your typical car purchase goes, you are promised a lot, and then once you sign your paperwork RADIO SILENCE. Do yourself a favor, and shop elsewhere. Was told the vehicle I bought would have a short punch list completed before I could pick it up. They gave me a loaner (which was awesome) then when I inquired about when the car would be ready to pick up, they said it was…. I arrived to trade out the loaner and I could already tell 3 of the items I was promised would be completed were not done and I had a fast talking sales guy (Wally) tell me “oh we need parts still, and you can get the battery and will refund you.” At that point don’t tell me something is ready to be picked up if it was not. No interior detailing… like wow. xxxx poor communication from these guys. Wally & Brett, the used car sales manager specifically. Good at blowing smoke is all :) Whatever maintenance was done, there was no report. But hey, congrats 5 star Ford Dallas! you got my money, that’s all that matters for you right? More

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Very professional, great experience, great deal, super easy, and went above and beyond to make sure I was good easy, and went above and beyond to make sure I was good More

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