Brett Lloyd

We have been dealing with this dealership since 2023 when we purchased our Telluride. The beginning was rocky when the first salesman told us he did not have any Tellerides in stock. Then we were given anoth we purchased our Telluride. The beginning was rocky when the first salesman told us he did not have any Tellerides in stock. Then we were given another salesman that did know what was in stock and I fell in love with my Telluride. Then, we had issues with the finance representative that became very upset when we wanted to go with our bank at a much lower interest. He threatened to stop the sale and make us leave. Our salesman stepped in and apologized for his actions and all was well. Then, the issues began again, when we had to take our car in for recall and warranty work. It took a long time to get in, extended time in the shop and no status notifications. Right now my car is still in the shop after 8 days with no idea when I may get my car back. They are having issues getting my car calibrated. We have called multiple times leaving messages, sending texts and just calling to talk with a human. The 2 times I could get someone to answer just tried to connect me with the service department and told me no one would answer. It's very infuriating to feel that they do not care, that it's alright to keep your car days on end without giving us a plan for fixing the car. They knew day 1 what the problem was! Today, still no calls or texts. I would not recommend them for any service needs. I feel ignored, management trying to blame me for "missing an appointment" when we changed it and telling me they are very busy, thus they do not have time to call. Please do not use them. More

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If you actually want your car “fixed” I STRONGLY suggest going literally anywhere else. If you want to spend months of your time waiting for parts to never arrive, calls to never be returned, calls to never going literally anywhere else. If you want to spend months of your time waiting for parts to never arrive, calls to never be returned, calls to never be answered, service employees to quit or be fired who were supposed to be working on your car, and to have none of your car issues ever be resolved then I highly advise Southern! More

by Peacekeeper882 Verified Customer Verified Customer

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It’s should be self explanatory as to why this is a 1 star rating. This dealership has had many changes in management and the turn over rate of its service advisors and technicians has been ridiculous. T star rating. This dealership has had many changes in management and the turn over rate of its service advisors and technicians has been ridiculous. The lack of concern for customer needs is worth vomiting over and their ability to use common sense and logic is absolutely laughable. More

by Godgivenstrength Verified Customer Verified Customer

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Everyone was pleseant and patient. Made sure we liked the vehicle and it met our family's needs Made sure we liked the vehicle and it met our family's needs More

by bdejesus67 Verified Customer Verified Customer

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Great service, easy process, knowledgeable associates. Loved the whole process and timely process in getting my vehicle. Loved the whole process and timely process in getting my vehicle. More

by TRUEDECYPHER Verified Customer Verified Customer

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Friendly and courteous service. Tomeliness in which the service is provided. Also, the convenient of the service that are provided to me in the notification that I get that my servi Tomeliness in which the service is provided. Also, the convenient of the service that are provided to me in the notification that I get that my service is required More

by GFREED01 Verified Customer Verified Customer

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Took my broken down car in on Saturday. Was called on Monday and they said it would be diagnosed “soon”. Called Wednesday because we hadn’t heard anything. Was told they would not be able t Was called on Monday and they said it would be diagnosed “soon”. Called Wednesday because we hadn’t heard anything. Was told they would not be able to look at the car until the following Monday. Went in on Thursday to see about the possibility of a rental. Was told they were unable to provide a free rental until it was diagnosed. Was also told that it was unlikely that it would be diagnosed on Monday and instead would probably be 4 WEEKS until they would be able to take a look at it. Ridiculous that the wait time is 4 weeks for a completely broken down car. Will not be coming back or recommending. More

by Michaela Verified Customer Verified Customer

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Great customer service and friendly staff. Meryll was very patient and explained everything very thoroughly. Meryll was very patient and explained everything very thoroughly. More

by exercisenut02 Verified Customer Verified Customer

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My experience has been good and the employees very helpful . Car service has also good helpful . Car service has also good More

by stanhies Verified Customer Verified Customer

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The service advisor was courteous kind and helpful my vehicle was done on time keep up the good work vehicle was done on time keep up the good work More

by tarrene Verified Customer Verified Customer

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