Brett Mathis | Page 36

Great Experience Buying an Awesome Car I bought an awesome car, a 2015 Mustang GT, and got a great deal (price). The sales person was very knowledgeable and great to work with. He helped us I bought an awesome car, a 2015 Mustang GT, and got a great deal (price). The sales person was very knowledgeable and great to work with. He helped us with the selection, evaluation, and subsequent purchase like a friend will help you. He was more like an advisor and there was no pressure to purchase. The dealership facility and service department is very clean and modern. The finance department and service department personnel were very professional and customer oriented. This car purchase was a fun and no stress experience because of our sales person and the dealership personnel. More

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appointment not honored I made an appointment on a Friday evening for 7 a.m. on Monday to have my 2012 Fleetwood motorhome service. The motorhome has an F53 Ford chasis. I ma I made an appointment on a Friday evening for 7 a.m. on Monday to have my 2012 Fleetwood motorhome service. The motorhome has an F53 Ford chasis. I made the appointment with their service writer Mike. When I arrived on Monday at 7 am, I was told by their service writer Brett, that her wasn't sure that they could diagnose why my windshield motor would not turn on and that he wouldn't be able to get me in for at least another day. I had told Mike I was already late departing on my trip and he assured me he could get me in first thing Monday. I have had numerous vehicles serviced here before but not anymore. Update as of 5/11/15...I worked with Svc Mgr Justin who appologized for the situation and helped me get my money refunded for a part I purchased from their parts department before I left the day of my appointment. More

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Green Ford Fiesta I was having shifting problems with my Fiesta, I took it to the dealership I bought it from and I felt like they never actually fixed the problem. I I was having shifting problems with my Fiesta, I took it to the dealership I bought it from and I felt like they never actually fixed the problem. I decided to bring it to Sunset Ford and everyone there was so helpful, Brett Mathis was especially helpful, he was very detailed on what he was going to do to fix the problem. Once it was all done he explained what he fixed on it and how the transmission works in my car. I really appreciate his help and kindness. Thank you all!!! More

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Service Department Doing Things Right In the past year I have had two service events. A normal 10K mile maintenance; and a factory covered door panel replacement. On the door panel repla In the past year I have had two service events. A normal 10K mile maintenance; and a factory covered door panel replacement. On the door panel replacement the Service Manager and Advisor kept me apprised of the status, and scheduled the repair. Great experience. More

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