Brett Muller

I had a great experience with Rose. The dealership itself was nice and clean. I would have appreciated more privacy though. There were customers sitting close by who could possible see The dealership itself was nice and clean. I would have appreciated more privacy though. There were customers sitting close by who could possible see the computer screens and hear private information. Also, the receptionist is the first person a customer comes in contact with and sets the initial tone for their experience...not impressed. More

by hollygodeaux Verified Customer Verified Customer

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An Exhausting Battle Although our salesperson was charismatic and friendly, everything went south when trying to negotiate a fair deal on a new Tucson. This dealer insis Although our salesperson was charismatic and friendly, everything went south when trying to negotiate a fair deal on a new Tucson. This dealer insisted on adding $2995 to the price of the deal with a Platinum Protection Package, and then relentlessly applied all of the classic (aggravating) sales tactics when I objected to the unwanted add-ons. We just wanted a fair and simple deal. We ended up going back-and-forth for an hour before disappointment and exhaustion set in. I would be embarrassed to recommend this dealer, and risk having a friend, co-worker, or family member endure the same circus act. Down the road a few exits, at Demontrond Mazda Clear Lake, we received prompt and clear pricing. With Mazda, there was no need for haggling over up-charges or questionable add-ons. Mazda got our business, again. More

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