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9 Reviews of Brandon Sandoval
February 27, 2024
The service department is sure to always make sure you know what is needed to keep you Hyundai running in top shape. The service department is nice, clean, and quite comfortable. Currently have 2 Hyunda know what is needed to keep you Hyundai running in top shape. The service department is nice, clean, and quite comfortable. Currently have 2 Hyundai vehicles in the "family" and looking at obtaining one more. Brandon has been awesome when it comes to new car shopping. Always willing to help and explain everything. I highly recommend him for any of your purchase needs. More
by LEM29
Verified CustomerOther Employees Tagged: Juan Vasquez, Kaleb Chadwell
Helpful 
January 07, 2024
This dealership was So easy and fast! ! I went to Toyota dealership twice and the salesman gave me a hard time. Brandon was awesome! ! I went to Toyota dealership twice and the salesman gave me a hard time. Brandon was awesome! More
by glendap027
Other Employees Tagged: Randol Manjarrez
November 26, 2023
Big Star Hyundai is the best place to go for your Automobile purchase. They are Excellent and very supportive to customers. Always on hand to help walk you through the path of choosing a good and c Automobile purchase. They are Excellent and very supportive to customers. Always on hand to help walk you through the path of choosing a good and convenient automobile. I will choose Big Star anytime anyday. More
by uwakkyben
October 30, 2023
Staff was very friendly and approachable. They made the entire negotiation process go by very quickly. They made the entire negotiation process go by very quickly. More
by rownakrahman
Other Employees Tagged: Sam Caldwell, James Teng
September 08, 2023
Buena atención, los procesos muy rápidos. Falta un poco de explicación acercde los nu Eros para entenderlos bn, se necesitan más incentivos como se tenían antes. Falta un poco de explicación acercde los nu Eros para entenderlos bn, se necesitan más incentivos como se tenían antes. More
by KARIMEORELLANA09
Other Employees Tagged: Randol Manjarrez
June 03, 2023
3-30-2023 Big Star Hyundai--After I made an on-line inquiry about their in stock 2023 Santa Hybrid, limited I was contacted by Sales Manager, Brandon. He was very pleasant and after a good discussion o inquiry about their in stock 2023 Santa Hybrid, limited I was contacted by Sales Manager, Brandon. He was very pleasant and after a good discussion offered to email a cash quote to me. He did not send a quote and over days and did not return my calls. When he finally took my call he said he had been busy but would send it now, but again did not. Brandon told me they prefer customers that take out Hyundai loans because Hyundai will automatically replace the sold vehicle. Bottom line, they make money on Hyundai's loan incentive and on the loan itself. On cash deals the dealership has to purchase the replacement car. In my opinion, they don't like cash deals because it exposes just how much they are marking up the car over MSRP. It's much easier to hide profits in a loan purchase. I understand negotiating and not agreeing on a price but I was blown off, plain and simple. I rate Sales Manager Brandon a one star just because he is nice when he tell customers what they want to hear without intentions of following through. Some people would call it lying. . More
by Steve
July 19, 2021
Stay far away! They will smile in your face and stab you in the back. Car shopping is inherently stressful, but everyone here was reasonably nice at first. I did the typical dance with the salesman where in the back. Car shopping is inherently stressful, but everyone here was reasonably nice at first. I did the typical dance with the salesman where they pretend like you have to add every single extra warranty. I declined them all and we eventually agreed on the price. I finally get back to the financial manager (Jimmy Kirby) and he goes through everything very quickly. There was one warranty on the leather that he insisted was "included" in the price I'd already agreed on with the salesman, despite me questioning it. I should have looked more closely, but after 6 hours at the dealer I was exhausted (which is of course one of their tactics). When I got home, I saw that the "included" leather warranty actually tacked an additional $950 onto my loan. I immediately emailed the financial manager to point out the error and he again insisted that it was included. I pointed out the difference in price from what I had agreed to with the salesman and at that point he admitted it was a "misunderstanding" and had me sign a cancellation form and said that the refund would be applied to my account in about 60 days. Now we are almost 4 months out and no refund has been applied and no one will answer my calls or emails. I have tried to get in contact with the financial manager, the general manager and the general customer service email to get a status update with zero response. Would not recommend this dealer to anyone. UPDATE: A couple weeks after posting this review on Google, I received a call from their Customer Relations Manager, Deedee. Guess they didn't like the bad press. She refers me to their Finance Director, Shane, who does not respond. For a month, I go round and round with Deedee as she tries to find someone who can help. At one point I was told that there was nothing to cancel (then why did I sign a cancellation form?) and eventually was routed back to Jimmy who leaves me a voicemail saying they can't honor the cancellation because I "agreed to the price." I mean, I also agreed to/signed the cancellation, but whatever. It's clear to me that the entire thing was a scam. If the price was truly set in stone, they could have said that back in January when I asked to cancel or at any point in the 5 months after that as I tried to follow up rather than being cowards and wasting my time. It's terrible customer service and just a really awful way to treat people in general. More
by achambers414
Other Employees Tagged: zzScott zzKimbrough, Jimmy Kirby, Shane Sims, Deedee Varner
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