Brett Robinson | Page 4

I have purchased a vehicle from this dealership and after two months of horrendous experience from the sales person all the way to the management I could say the sales sales person at least is very tentative two months of horrendous experience from the sales person all the way to the management I could say the sales sales person at least is very tentative and willing to communicate. I’m expecting to rectify the supercharger adapter was send it out to me, which is a never got it been lost by UPS send a picture to me which is I send the proof back to the sales person to to prove that the UPS send that two picture for the same item with a different tracking number which on that day happened to I receive another item from a different company and I sent all that proof to the sale person to speak to UPS even said my text the other day didn’t bother even Reply. In addition from the sales all the way up to now is the experience was horrible. They send the car out to me have a lot of swirl on the car and I have to fight them to pay for correction of the painting. They didn’t even pay the full amount I have to contribute it, that’s how bad they are. They blame me to the poor sales person. I even attempt to speak to General manager, which I did. He promised to call back. He never did, which is odd for a general manager . I also speak to the sales department general manager, Brett Robson, which is he’s terrible every time they try to blame the salesperson which is very difficult since they are over seeing him and if he’s making a mistake, they should correct it so please please stay away from this place don’t buy any cars from them specially, from out of state that’s where I am . I fly there and told them when I’m arriving, but they were making an excuse for the wasn’t ready and didn’t allow me to see the car either. And I trust them to send me a car without having any any swirl on the paint and didn’t do that the tenting right. Just stay away from them I think shame on them More

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The sales and service departments were excellent. Very prompt and helpful. Overall a great experience. Very prompt and helpful. Overall a great experience. More

by DAVE@MONEYHUN.COM Verified Customer Verified Customer

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The customer service I received was outstanding! My car buying experience could not have been any better. Brett (Sales), Spencer (Sales) and Carson (F&I) are awesome. It was the best car buying e My car buying experience could not have been any better. Brett (Sales), Spencer (Sales) and Carson (F&I) are awesome. It was the best car buying experience I have ever had. I will only purchase my vehicles from Ken Garff Mercedes moving forward. More

by matt@hydroshield.com Verified Customer Verified Customer

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Dillon (sales) and Rossi (F&I) gave me the best car purchasing experience I’ve ever had. They prepared for my appointment and had a selection of cars that met my checklist ready for my arrival. Trade-i purchasing experience I’ve ever had. They prepared for my appointment and had a selection of cars that met my checklist ready for my arrival. Trade-in, finance, and closing the deal was a breeze. I felt like the deal was fair without having to put in the effort to negotiate or protect my own interests. More

by GINA.MARSALA Verified Customer Verified Customer

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Excellent service. Always first class. Helpful. Best mechanic in the state of Utah. Really good muffins Always first class. Helpful. Best mechanic in the state of Utah. Really good muffins More

by bradolch Verified Customer Verified Customer

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Absolutely first rate service in every possible way…fast…courteous….cometley above the call of duty. Outstanding at a level seldom found these days. G. way…fast…courteous….cometley above the call of duty. Outstanding at a level seldom found these days. G. More

by contact24 Verified Customer Verified Customer

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Great dealership to do business with . The staff is helpful and friendly. Work is completed on time. The staff is helpful and friendly. Work is completed on time. More

by TONYK3 Verified Customer Verified Customer

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Very rude and he supported a lier sales man I called him to help me because his sales man lied to me when I purchased a Mercedes GLE . He Told me there's nothing I can do for you and call the coustmer serv to help me because his sales man lied to me when I purchased a Mercedes GLE . He Told me there's nothing I can do for you and call the coustmer services to help you . Plus all the used cars at Mercedes salt lake location are so over priced. Be careful guys . Don't trust them . And do some compare between Mercedes salt lake dealer ship and other dealers and you will see how over priced fo there used cars More

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Great service awesome staff. They take excellent care of there customers and go the extra miles. They take excellent care of there customers and go the extra miles. More

by CMANTAS0 Verified Customer Verified Customer

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I have owned Mercedes for over 30 years Ken Garff is by far the Best I have felt with. I have been going there for going on 11 years since I moved to Utah. far the Best I have felt with. I have been going there for going on 11 years since I moved to Utah. More

by BOYDHENDRICKSON Verified Customer Verified Customer

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