Brett Robinson | Page 5

The sales manager was super helpful and I would recommend them to anyone in need of a new car. them to anyone in need of a new car. More

by dusty5683 Verified Customer Verified Customer

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Solid service department and a friendly staff. I would recommend them for any and all service needs I would recommend them for any and all service needs More

by Chase Verified Customer Verified Customer

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Best dealership to work with. The staff is always pleasant and super helpful. I’ve purchased multiple cars from this location. The staff is always pleasant and super helpful. I’ve purchased multiple cars from this location. More

by israel.patterson Verified Customer Verified Customer

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There is a reason why this is the number one Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- More

by Benz girls Verified Customer Verified Customer

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I love that they respond immediately when I call. They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform me about issues, and completion of the repair. More

by DIXIE.MERBACK Verified Customer Verified Customer

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They are always so good to work with. Friendly, knowledgeable, accommodating, Very fair, and not pushy Friendly, knowledgeable, accommodating, Very fair, and not pushy More

by keywestbeachrental Verified Customer Verified Customer

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Worst customer service ever! !! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issu !! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issue and he said he would speak to someone at the dealership about it and would get back to me. Two weeks later and nothing. I called him today to see what the result was; bc I never heard back from him. He said the dealership was not going to do anything about it! He told me to call Mercedes USA customer service. I called them and after being put on hold for 24 minutes, then was hung up on the first time, I called the second time and another 15 minutes of being on hold the representative told me that I would have to go through the dealership. They told me that the dealership is responsible for that!!! I called the dealership again and spoke to Bret who seems to be the one in charge for the last 20 years as he says … he said he could not help me with it. Long story short I leased this car; bc it had certain features and now one year in to this lease they are taking one of the features away. Kind of like going to a restaurant and ordering something on the menu and being served excluding one of the items and still being charged the price that was on the menu!! So disappointed in your customer service and this is putting a bad taste in my mouth with your company and the way things have been handled!!! I don’t understand how you can sell a product and then one year later take part of the product away!!! This is bad service and looks bad on not only the sales person but it makes Ken Garff look bad as far as company. Bad presentation!!! If you have any questions or concerns you may contact me at 801-897-9767 Rhonda Holt More

by RONISADEGHI Verified Customer Verified Customer

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Average service continues despite completing their service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuume service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuumed but it looked like they just ran it thru a wash and didn’t even wipe off spots. Disappointed once again. More

by DEGRAYHOME Verified Customer Verified Customer

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The people in the service department are exceptional. Work was completed quicker than I had expected. The drop off box made it easy for me to drop off my car on my time. And ensure the vehicle was rea Work was completed quicker than I had expected. The drop off box made it easy for me to drop off my car on my time. And ensure the vehicle was ready for the team in morning. More

by iannchrysta Verified Customer Verified Customer

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Honestly, I'm so glad I went back to Mercedes of SLC, not only for my vehicle but for the experience. From Eric, my sales person to Brett and Amanda in service. It's always seamless, professional, friendly, only for my vehicle but for the experience. From Eric, my sales person to Brett and Amanda in service. It's always seamless, professional, friendly, and timely. Thank you all! More

by Mike C Verified Customer Verified Customer

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