Brett Younger

Best car buying experience I have ever had. Time Graham was amazing to work with, he definitely made the whole experience stand out. I 100% recommend working with him. Time Graham was amazing to work with, he definitely made the whole experience stand out. I 100% recommend working with him. More

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MUST READ LONG BUT VERY WORTH IT! AVOID THIS PLACE AT ALL COSTS! THREE MANAGERS INVOLVED Brett Younger, Gene Drak & Tom Hyndman FYI-The car was purchased about 6 months ago. Apparentl AVOID THIS PLACE AT ALL COSTS! THREE MANAGERS INVOLVED Brett Younger, Gene Drak & Tom Hyndman FYI-The car was purchased about 6 months ago. Apparently they don't have an interpreter in the service department but do sometimes in the sales department so I went here with my neighbor to help him get his car fixed because of a language barrier. He purchased a 2019 Honda Pilot & a warranty from here. Brought it in for severe jerking. They said it needed the transmission oil flushed & if it continued, up to 30,000 miles from the time it was flushed, bring it back & they'd change the torque converter. Bill for the transmission oil flush was a little over $300 & still under warranty. The following day there was a big puddle of oil under his car. Sloane at first refused to look at it because the team that did the job wasn't there. After relentlessly arguing my neighbors had to take it to a mechanic right down the road who was nice enough not to charge them to look at it & told them Sloane never put the plug back so the oil drained. Went back to Sloane told them it was looked at what was missing & still had to argue for them to fix their own mistake, eventually did. Not even 10,000 miles later the severe jerking is back. Currently the car is at Mike Piazza Honda in Philadelphia. Piazza said its the torque converter however looking at all the service notes in the computer this was an issue Sloane Honda is responsible for. We went to Sloane first we spoke to Tom Hyndman who basically said because the warranty is over now they won't fix their mistake regardless of what the paper says that they had given us about returning if the jerking continues. They masked the problem right before the warranty was almost up & wouldn't honor what the service receipt stated from when the oil flush preformed about returning, if it continued, to have the torque converter changed. So we spoke to another manager Gene Drak. Explained the entire story to Gene, he said the general store manager Brett Younger will be in tomorrow morning come speak to him then. First thing in the morning we went back AGAIN to speak to Brett Younger the general manger however he was to busy to assist us Gene Drak said. Gene said he explained the issue to Brett & word for word he said, "out of courtesy we will replace the torque converter" any other issues would be out of their hands because the warranty is up & they are fixing what we had discussed prior to the warranty expiring. Told us make an appointment in service department for the torque converter out of courtesy & bring the car from Piazza. Before we went to the service department I asked Gene how could I get the transmission oil receipt looked at since it was under warranty I was confused to why it was over $300, told me to show it to the service department when making the appointment & they'll check it out. Went over made the appointment for the courtesy service & after asked about the receipt for the transmission oil flush & the warranty & he explained regular maintenance isnt covered by warranty. Shortly after leaving Sloane calls saying he no longer needs to bring the car from Piazza to Sloane & that Piazza will do the work & Sloane will send them a check. Shortly after that phone call Mike Piazza called & said Sloane reached out to them said to start the work & Sloane will send them, Piazza, a check for $300. Piazza asked about the rest, almost $3000, & Sloane said that’s the customers responsibility. Piazza didn't feel that was right & called to let us know them know. Nobody at Sloane spoke to us about a price or check because the torque converter was being done out of courtesy. However they TRIED to sneakily go behind their customers back, have a ton of work done & stiff us with the bill, gratefully Mike Piazza Honda didnt allow it. We denied the $300 check that was not at all what we agreed to, we're paying Mike Piazza Honda out of pocket & taking Sloane Honda to court. THIS WAS DONE BY ALL 3 MANAGERS at Sloane Honda Brett Younger, Gene Drak & Tom Hyndman. BE VERY CAUTIOUS More

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We received fast, friendly service. Nicole provided timely communication regarding progress and issues encountered. It is always a pleasure dealing with Sloane Honda. Definitely a good experience! timely communication regarding progress and issues encountered. It is always a pleasure dealing with Sloane Honda. Definitely a good experience! More

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On 07/29/2021 I went to Sloane Honda at Bustleton Avenue and Haldeman Avenues to buy a car. The Salesperson JOHN RIVERA showed me , Model : 2022 Honda Odyssey EX-L VIN : 5FNRL 6H79NB032425 Stock and Haldeman Avenues to buy a car. The Salesperson JOHN RIVERA showed me , Model : 2022 Honda Odyssey EX-L VIN : 5FNRL 6H79NB032425 Stock # : 5200896 The MSRP of the car was $42,582 and I agreed to pay that in full and gave a check for $500 to confirm the agreement. I was informed that because of Covid the car will be handed to me on 08/05/2021. On 08/05/2021 when I went to pick up my car they tried to trick me by giving me a car with a different VIN : 5FNRL6H78NB031783 for which the MSRP was $40,580. I agreed to buy that car even if they lied about it, however they told me that I had to pay the original MSRP of $42,582. I told them that if I were paying the original MSRP I would wait for the original car. How can they sell me a car at a higher MSRP even when they aren’t delivering me the car which we agreed upon. They started arguing with me whilst they were doing a fraud by handing me a different car. I went to speak to the manager. He was rude, upon asking his name he told me that he won’t give me his name either. I told them to refund me my $500 agreement money after looking at their Rudeness and Racist behavior towards me. They told me that it will be delivered to me after 10 business days. I would suggest that anyone who is willing to buy a car from this place should rethink. Their way of doing business is absolutely diabolical and they try to fool the customer and do fraud. Upon asking for the original car they get rude. In my life I have never seen such customer service and never thought they would try to cheat me. It was absolute shambles and I wish to soon see them in court. I am attaching all the proof to this review. Hope this review helps other customers to be aware of the money leachers and the parasites. More

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For buying my first car, I couldn’t have asked for more of an incredible experience. John did a amazing job working with me to get the best deal and car of my dreams. He effectively communicated every step of an incredible experience. John did a amazing job working with me to get the best deal and car of my dreams. He effectively communicated every step of the way and when we ran into some issues, on my end, he made sure to exhaust every option until we found a solution. I told John that I didn’t want to leave the dealership without my first car and he made it happen. Thank you to John, Michael and Brett for working with me to make buying my first car an experience I will not forget! More

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We are returning customers. Any time that we have come in to look or purchase we have been met with a very attentive yet not pushy staff. They are eager to please and help us in any way necessary. They make to look or purchase we have been met with a very attentive yet not pushy staff. They are eager to please and help us in any way necessary. They make the purchase aspect very quick and efficient. We appreciate the time that they take to help us set up our new car and become familiar with it More

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I’d like to start by saying I’ve been looking for this specific car for a few months. I’ve dealt with a lot of shady and strange dealerships/salesman. Tim from Sloane auto was not one of them. I original specific car for a few months. I’ve dealt with a lot of shady and strange dealerships/salesman. Tim from Sloane auto was not one of them. I originally had an appointment with Edwin but he was busy and passed us off to Tim. Edwin was very professional. Tim was very easy to deal with and not pushy at all. Overall I had a great buying experience & would recommend Tim, Edwin & Sloane auto to anyone looking for a new or used car. Thanks to everyone involved. More

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I got what I expected. Thank you! It was late evening and we just said, " ok lets just see what deal we can get". So we drove out brand new vehicle , 2 hours later. Thank you Mahdy and Thank you " Manager" we just said, " ok lets just see what deal we can get". So we drove out brand new vehicle , 2 hours later. Thank you Mahdy and Thank you " Manager" More

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Quedemuy complacida con los servicios tanto de Jhon Rivera como su supervisor me fue explicado espero seguir con ustedes comprando mas carros y seguir recomendaciones de sus servicios Rivera como su supervisor me fue explicado espero seguir con ustedes comprando mas carros y seguir recomendaciones de sus servicios More

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Top Notch Dealership, this is the 5th vehicle that we purchased from Larry Walsh, this Dealership goes above and beyond to meet customer needs, We will continue to recommend Sloane Automotive to all frie purchased from Larry Walsh, this Dealership goes above and beyond to meet customer needs, We will continue to recommend Sloane Automotive to all friends and family. More

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