

Bri Zumkeller
Service Customer Retention Specialist
Crestview Cadillac, Inc.
555 S Rochester Rd
Rochester, MI 48307
Dealership Experience
1 yr
Industry Experience
12 yrs, 5 mos
64 Reviews
Write a Review64 Reviews of Bri Zumkeller
September 27, 2025
Great service. Very efficient. Trustworthy. Car runs great. Answered all my question with honesty. Love this place. Very efficient. Trustworthy. Car runs great. Answered all my question with honesty. Love this place. More
Other Employees Tagged: Ron Farmer, Tony Griffin , Adam King
September 13, 2025
The three USBc outlets on the center console didn’t work. We discovered it the day after we picked up our new car. It took 1 1/2 weeks for them to figure out what was wrong and only resolved the issue after We discovered it the day after we picked up our new car. It took 1 1/2 weeks for them to figure out what was wrong and only resolved the issue after working with engineers at GM engineering. We leased a 2025 Lyriq Luxury 3 and they gave us a sport 1 for a loaner. Not an equal car and being in demo mode, the settings went back to default with each key cycle. The staff is very nice. Brie at the loaner counter is awesome. They have a texting system for communication but only reply about 25% of the time. More
Other Employees Tagged: Ron Farmer, Tony Griffin
September 12, 2025
Fast, friendly and efficient. They did my oil change and installed a set of mudflaps in record time. They even wash the car when they were done.! They did my oil change and installed a set of mudflaps in record time. They even wash the car when they were done.! More
Other Employees Tagged: Ron Farmer, Tony Griffin
August 25, 2025
The Crestview Cadillac staff was amazing. Best price and an unmatched selection of new and used vehicles. Thank you! Best price and an unmatched selection of new and used vehicles. Thank you! More
Other Employees Tagged: Kara Sacks, Adam King, Emily Rooney, Ron Farmer, Tony Griffin
August 22, 2025
Entire staff is top notch! Was a great experience starting with Tony in the Service dept, to Bri when getting Courtesy vehicle and James in Sales. Was a great experience starting with Tony in the Service dept, to Bri when getting Courtesy vehicle and James in Sales. More
Other Employees Tagged: Tony Griffin , James, Sales
August 17, 2025
Failure to communicate and incomplete work without update; no response to messages or texts. I switched dealerships looking for a more pleasant experience with the service dept. and found more of the update; no response to messages or texts. I switched dealerships looking for a more pleasant experience with the service dept. and found more of the same. Sadly, this seems to be the Cadillac standard, and this is extremely disappointing and below standards I expected. Even left a message for the GM and didn’t get a call back. I don’t know why the Service team thinks it’s normal to keep someone’s vehicle and not provide an update, especially after 3 days. More
Other Employees Tagged: Ron Farmer, Tony Griffin
August 17, 2025
Crestview stuck with my very complicated warranty claim that encompassed several months of service and loaners. I appreciate their service and support. that encompassed several months of service and loaners. I appreciate their service and support. More
Other Employees Tagged: Ron Farmer
August 16, 2025
The service team is excellent. They get the vehicle done quickly and the prices are competitive. They have not tried to upsell additional services They get the vehicle done quickly and the prices are competitive. They have not tried to upsell additional services More
Other Employees Tagged: Ron Farmer, Tony Griffin
August 15, 2025
They were nice, efficient, quick and they explained the issue. I will be back for any questions or issues arise. issue. I will be back for any questions or issues arise. More
Other Employees Tagged: Ron Farmer, Tony Griffin
August 15, 2025
The sale person is the best she is the best helping person I known thanks for your help.. person I known thanks for your help.. More
Other Employees Tagged: Kara Sacks, Adam King, Emily Rooney, Ron Farmer, Tony Griffin