Brian Banks | Page 7

I'm a Subaru fan and I just purchased a 2024 Forester from this store, which is my third Subaru car. The overall experience with Subaru Superstore Chandler has been fantastic. They open till 9 pm, which from this store, which is my third Subaru car. The overall experience with Subaru Superstore Chandler has been fantastic. They open till 9 pm, which is convenient for buyers like me. They offer a great selection of snacks. Staff are very friendly and professional. I want to mention that Caitlin Humphrey who helped me with the purchase is absolutely the best! I have probably interacted with more than 20 salespersons in the past years and Caitlin is the best of the best. She's professional, knowledgeable, and also very considerate. She answered questions straight and frank, which saved my time and efforts to do my own investigation. In just two visits, I have fully established trust to her. The purchase took in total 5 days, bridging over the Christmas. It would not happen without Caitlin's effective communication and putting many critical things upfront. For whoever want to get a new car, I definitely recommend Subaru Superstore at Chandler, where Caitlin and other staff members are there to help! More

Report | Print

The Chandler superstore is what a proper representation of Subaru brand should be like. After a bottom of the barrel worst possible experience at another Subaru dealership in town closer to Phoenix/Sco of Subaru brand should be like. After a bottom of the barrel worst possible experience at another Subaru dealership in town closer to Phoenix/Scottsdale, I was strongly encouraged by a family member to work with the Chandler team. Working with the Chandler team vs the previous dealership was night and day. We are talking the worst McDonalds you’ve ever been to vs a three star Michelin restaurant. Chandler is three stars and then some. They are what a car leasing/buying experience should be like. They are what make a Subaru, a Subaru. GM Rob Daily from Chandler called me the same day of my horrid experience with the other dealership and told me he would get me sorted and he did just that. Asked me what I was looking for, budget and all. He passed me off to Jack Callaghan his assistant sales manager who (what felt like) effortlessly got me sorted with the exact 2024 Crosstrek Wilderness with upgrades and accessories that I was looking for within 24hours. Not only that, and maybe my budgeting was off, but he got things $5 below the lower end of what I was looking to have as my monthly payments. Done deal. Put some money down to hold the car, was told it would be in end of month (December), got a text this past Friday morning (12/15) as I was walking to the gym that it had arrived. Jack, knowing my excitement, was able to work with the team to have it ready for me later that day after 5pm. Unfortunately, Jack was unable to be on-site, so he ensured that I was prepared when I came in: we spoke that afternoon, made a checklist of what I needed and he confidently handed me off to Caitlin Humphrey his sales associate who would help me that evening with things. Caitlin simply put, was outstanding and so friendly. She took the ball and ran with it to the end-zone. Walked me through all of the papers I was signing. She took time to explain a couple additional options that I could add in, most being extremely practical, by no means tried selling me anything I didn’t need. Working in a previous life as a sales development rep, I very much appreciate the handoff process between a manager and associate. Caitlin wanted to ensure that she took the same level of care as Rob and Jack did and it showed. Last but not least, Brian Banks - he is FUN and just a delight to work with for the money side of things. When going through a couple final options of additional coverage for a third year of the lease, I felt like I was being given clear and transparent information that I was able to process at my speed. It wasn’t like this non stop jabber of buzz words where I am unable to even process what is being said to me. Top to bottom, from Rob to Jack to Caitlin to Brian - when you have a positive experience with each person, that isn’t a coincidence, that is the sign of a strong and honest team who care about their customer’s first and the commission check second. My experience with the Subaru brand was almost completely destroyed because of the other dealership near PHX/Scottsdale. The Chandler Subaru team changed that and they have my loyalty as a customer moving forward. Chandler Subaru is the shining definition of what I would call an honest, fair and friendly dealership who properly represent Subaru’s brand and values. I will proudly champion and recommend Chandler to anyone considering a Subaru. Do not waste your time with anywhere else in the PHX area. Chandler will treat you as a human and that is what the car leasing/buying experience should be. In three years, I look forward to working with Chandler Subaru again - whether it is purchasing my current Subaru or leasing another model. Oh ya, and the Crosstrek rocks so far. Awesome awesome car. More

Report | Print

"Griz" was professional and extremely knowledgeable about Subaru vehicles. I was impressed with the buying experience as it was straightforward, direct and fast! Everyone we dealt with was friendly, courteou Subaru vehicles. I was impressed with the buying experience as it was straightforward, direct and fast! Everyone we dealt with was friendly, courteous and professional. I live over 40 miles from the dealership and would return in a heartbeat! I was particularly impressed with the scope and thoroughness of the inspection and used car reconditioning. The car is pristine and I could eat off the engine compartment! Thanks all, I had a wonderful experience!! More

Report | Print

Best experience I’ve ever had purchasing a car! From the look of the dealership to Sai, my amazing salesperson, to financing to delivery, I’ve purchased luxury cars in the past and never been treat From the look of the dealership to Sai, my amazing salesperson, to financing to delivery, I’ve purchased luxury cars in the past and never been treated as well as I was throughout the entire process at any dealership. Highly recommended! More

Report | Print

I had an excellent experience with David. He was professional and understanding. He never made me feel uncomfortable or pressured into the sale. He explained all the processing fees and every He was professional and understanding. He never made me feel uncomfortable or pressured into the sale. He explained all the processing fees and everything in detail to me. David was nothing but fantastic throughout the entire process. The manager with whom I processed my paperwork, Brian, was just okay. He was nice but called me "good girl" several times which was very strange considering I'm a grown woman. More

Report | Print

David Griz Griffin made buying the new car a very pleasant experience. Professional and polite, knowledgeable, all question answered. pleasant experience. Professional and polite, knowledgeable, all question answered. More

Report | Print

This was the best car buying experience I've ever had. Everyone was friendly and helpful without being pushy. I will definitely purchase from here again. Everyone was friendly and helpful without being pushy. I will definitely purchase from here again. More

Report | Print

Caitlin made the whole process of choosing and buying the car a very enjoyable experience. Everyone at the dealership was exceptionally friendly and there was no pushy “car sales” talk. The dealership has car a very enjoyable experience. Everyone at the dealership was exceptionally friendly and there was no pushy “car sales” talk. The dealership has a great atmosphere, and my whole experience was enjoyable. I will certainly recommend them, especially Caitlin, to anyone More

Report | Print

Initial impression was the nice clean showroom and was immediately greeted with Caitlin’s friendly smile. Throughout my visit I felt no pressure from the staff. Caitlin, Jack and Brian were knowledgeable, immediately greeted with Caitlin’s friendly smile. Throughout my visit I felt no pressure from the staff. Caitlin, Jack and Brian were knowledgeable, professional, patient, good listeners, kind and had great sense of humor. I would definitely recommend this dealership to everyone and no doubt will return More

Report | Print

The dealership was clean, the employees were very courteous and attentive with out being pushy! The sales process was low pressure. We were in and out in less than one hour. Griz was a pleaser to wor courteous and attentive with out being pushy! The sales process was low pressure. We were in and out in less than one hour. Griz was a pleaser to work with. More

Report | Print