"I bought my car at a different Mercedes dealership, but..."
I bought my car at a different Mercedes dealership, but after some really disappointing issues came to Natick for service. The level of service here has been extraordinary. Savannah and Scott are my go to in the service department. They are knowledgeable, professional, friendly and always exceed my expectations. They are detail oriented and I have never had any issues in the years I have been coming here. I will buy my next Mercedes vehicle from this dealership because of the exemplary staff in the service department.
"Great Experience. Brian in service looked out for me and..."
Great Experience. Brian in service looked out for me and my car as if I were his close friend and that matters. That felt good.
"Always great service and amazing attention to destabilize..."
Always great service and amazing attention to destabilize in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles
"I've worked with a few advisors in the service dept. Some..."
I've worked with a few advisors in the service dept. Some are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed before promised and he always anticipates my needs and questions. He pays attention to every single detail that others don't. For example, during my service today, he made sure to change the battery of my car key, which the previous advisor forgot last time (and I asked)- this time I even did not have to say anything, he saw the request and took care of it. The days that he is available not always match my available times, but I make the effort to make it work and go for my service only when he is available because I know that he will make sure that I have the best experience possible. He is knowledgeable, friendly and nice to work with, in fact, he is the only reason I have not switched to another Mercedes-Benz dealership for service based on previous experiences with other advisors there.
"Despite the fact that the new air bag was defective and a..."
Despite the fact that the new air bag was defective and a second one was installed taking 4-5 hours in all, I appreciate the workmanship that goes into repairs at M-B of Natick as well as the relationship we have with Brian, our service advisor. Unfortunately, Brian was on the phone with a client when we arrived, and another service advisor took over and advised us to order some services we did not need. In the future, I will just wait if Brian is temporarily busy or insist another service advisor review our service record before recommending what should be done.
"All precautions were taken during the pandemic and I felt..."
All precautions were taken during the pandemic and I felt very comfortable during my entire service experience. Prompt and efficient check in and out, and my service advisor, Brian, was polite and knowledgeable.
"Brian did an outstanding job ..did what he said he was..."
Brian did an outstanding job ..did what he said he was going to do, very good follow through and communication. You check-out Cashier was was also very nice! Thanks!
"My experience with the service staff"
The service staff were extremely nice and very caring about my cars problems
and fixed the issues in a good time frame while I waited
"Great Service and Outstanding Dealership Staff!"
I have been attending this MB Dealership since 2013, not only to buy my MB but to get services. I have always got the best service and attention to my needs. Service advisors and management are always on top of customer's requirements and satisfaction. They follow-up on any outstanding matter and provide quick solutions. I do highly recommend "Mercedes Benz of Natick" for all your MB needs and wishes.
"Leasing a new 2019 GLC 300"
- Denise Jessa Car
Professional, personable, courteous, helpful, compassionate, willing to listen and spend time with me, I would recommend Vito to any prospective buyers or lessee, Check out MB of Natick and their entire team
Other Employees Tagged: