Brian Cole

DO NOT SHOP HERE! !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other th !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other than that about as unprofessional as you can get. And for being smack in the middle of palm beach?! My scenario on TRADING my perfectly drivable no issues 2016 Silverado due to the economy and gas prices, key for key for a 2013 Jaguar that appeared to be in immaculate shape. Don’t judge a book by its cover is the best analogy I can use in this instance. I learned a valuable lesson this time around in buying or trading a vehicle. I could only test drive the car for about 3 blocks because there was no gas, and the salesman didn’t know how much was in it. So it was short but good enough to know the car drove well enough that I’d like it if the price was right. I ended up closing the deal before the car was ever fully inspected (I didn’t know until I already signed on the line.) There in lies my mistake. MAKE SURE ITS INSPECTED BEFORE YOU CLOSE THE DEAL!!! I had to wait three days for the car to hit Used car inspection, only to get a call saying they needed parts for the car. All ok, their doing their job (I thought). 3 and a half weeks later, yes almost a month, I called to follow up, and no one could find me in the system. That’s where Miss Judy at at least helped find me in the dealers computer system. 4 days from then, I get a call that the car is finished. Now, I was told that the car would get a 160 point inspection… I head down, to find the car half a** detailed, no gas, and buttons so sticky and greasy looked like a soda spilled all over it. Who, inspected this and allowed it pass inspection?!?! Someone who had already closed the deal. I have had the car for THREE DAYS!! And the headliner of the car isnt starting to sag. It’s sagging, bad. THREE DAYS!!! Now I know I bought (traded) for a USED car, but I for sure was under the impression it was of the same value as my truck. Wrong. To think I had to haggle to get an even trade now, boggles my mind. They wanted my truck plus 10,000 dollars to begin with, then we slowly made our way to terms of an even swap. I was told I’d get new brakes and rotors If needed. These looks pretty needed to me… I should have known then, it was too good to be true. They stole my truck and sent me away with a nice car that’s falling apart. Told them I would see them again for servicing, but after dealing with them for over a month, I’m going to take the LOSS, while they enjoy my GAIN. And pay to get new headliner, if that is, I can get someone to do the work, since of course everyone I call “doesn’t work on jaguars..” Let the nightmare begin! I will most likely be in another car from a reputable dealer in a month. Literally learned why people hate dealing with car dealerships. More

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My name is Marly Dumay i was happy to see how the Napleton's Palm Beach Acura team ( Mr Al Rodriguez) help me to buy my car i thank you all keep up the good work this is the best dealership Napleton's Palm Beach Acura team ( Mr Al Rodriguez) help me to buy my car i thank you all keep up the good work this is the best dealership More

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everyone conducting themselves very professionally. The salesman Dee St Juste was very knowledgeable and helpful throughout the process of purchasing/leasing the car.Bob Tallent The business manager was v salesman Dee St Juste was very knowledgeable and helpful throughout the process of purchasing/leasing the car.Bob Tallent The business manager was very professional as well and very efficient and his job. In the future I will recommend friends and family to visit the dealership More

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Great Experience My husband and I recently purchased a 2018 RDX Acura from Napleton’s Palm Beach Acura dealership. Our Sales Representative, Gustavo, made sure that we My husband and I recently purchased a 2018 RDX Acura from Napleton’s Palm Beach Acura dealership. Our Sales Representative, Gustavo, made sure that we had a great experience. He was very professional, patient and had a wonderful demeanor . We never felt rushed or pressured to make a purchase. We also met other employees who assisted in making our car purchase experience go as smoothly as possible. Overall, the dealership staff was very personable and pleasant at all times. We would definitely purchase another vehicle there, as well as, refer family and friends to do the same. Thanks for the “great experience “ and we love our new vehicle! More

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