Sandra Castrillo

DO NOT SHOP HERE! !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other th !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other than that about as unprofessional as you can get. And for being smack in the middle of palm beach?! My scenario on TRADING my perfectly drivable no issues 2016 Silverado due to the economy and gas prices, key for key for a 2013 Jaguar that appeared to be in immaculate shape. Don’t judge a book by its cover is the best analogy I can use in this instance. I learned a valuable lesson this time around in buying or trading a vehicle. I could only test drive the car for about 3 blocks because there was no gas, and the salesman didn’t know how much was in it. So it was short but good enough to know the car drove well enough that I’d like it if the price was right. I ended up closing the deal before the car was ever fully inspected (I didn’t know until I already signed on the line.) There in lies my mistake. MAKE SURE ITS INSPECTED BEFORE YOU CLOSE THE DEAL!!! I had to wait three days for the car to hit Used car inspection, only to get a call saying they needed parts for the car. All ok, their doing their job (I thought). 3 and a half weeks later, yes almost a month, I called to follow up, and no one could find me in the system. That’s where Miss Judy at at least helped find me in the dealers computer system. 4 days from then, I get a call that the car is finished. Now, I was told that the car would get a 160 point inspection… I head down, to find the car half a** detailed, no gas, and buttons so sticky and greasy looked like a soda spilled all over it. Who, inspected this and allowed it pass inspection?!?! Someone who had already closed the deal. I have had the car for THREE DAYS!! And the headliner of the car isnt starting to sag. It’s sagging, bad. THREE DAYS!!! Now I know I bought (traded) for a USED car, but I for sure was under the impression it was of the same value as my truck. Wrong. To think I had to haggle to get an even trade now, boggles my mind. They wanted my truck plus 10,000 dollars to begin with, then we slowly made our way to terms of an even swap. I was told I’d get new brakes and rotors If needed. These looks pretty needed to me… I should have known then, it was too good to be true. They stole my truck and sent me away with a nice car that’s falling apart. Told them I would see them again for servicing, but after dealing with them for over a month, I’m going to take the LOSS, while they enjoy my GAIN. And pay to get new headliner, if that is, I can get someone to do the work, since of course everyone I call “doesn’t work on jaguars..” Let the nightmare begin! I will most likely be in another car from a reputable dealer in a month. Literally learned why people hate dealing with car dealerships. More

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The worst dealership in the US! I was physically assaulted by the "finance" guy when refused to sign the document with outrageous APR. Everyone else was also rude, unprofessional, let us wait 1 hour assaulted by the "finance" guy when refused to sign the document with outrageous APR. Everyone else was also rude, unprofessional, let us wait 1 hour before we even get someone regardless we had an appointment. We came to spend a lot of money for a Porsche car, but their greed and rudeness has no limits. Stay away from them, they are the worst bottom feeders in the business! More

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Worst dealership to ever visited due to the fact the salesman and everyone that work at this dealership are all liars. I came to this dealership in March to buy a car for my father which I was instructe salesman and everyone that work at this dealership are all liars. I came to this dealership in March to buy a car for my father which I was instructed by one of the manger to put the down a deposit to allow them to take the care off the internet. Which I did but they end up selling it without even asking me if I’m still interested or not but since March I haven’t received my $500 deposit and this is only place that I know that refunds takes up to 1 year to be refunded. Derek Brubaker continued to lied to me about my refund saying it was sent back to my card till now and I haven’t received anything. Only place a manager will tell someone that it was their fault to put down money on a vehicle they like and after signing documents on the the vehicle. All I want them to do is refund me my money or tell me that they won’t because at the end not the day I deserve to know. More

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