Brian Cole
Brian Cole at Frank Brown Auto and Truck Ranch
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Brian Cole

GMC Sales Consultant

Frank Brown Auto and Truck Ranch

5802 TX-327 Spur
Lubbock, TX 79424

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5.0
44 Reviews
5.0

44 Reviews

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44 Reviews of Brian Cole

August 05, 2022

Dealership Rating
Employee Rating

After seven days I was told I was next in line for five days picked up unfixed More

by johnmarkaddison
Overall Experience
Recommend Dealer
No
Aug 08, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

July 29, 2022

Dealership Rating
Employee Rating

It was a good experience went in for oil change and. tire rotation all was done with the hour More

by amaldo1980
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Aug 01, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 20, 2022

Dealership Rating
Employee Rating

The service was very fast and the parts manager was very helpful. The service team were very helpful as well. They got me in and out in no time. The repairs were taken care of 100%. Highly recommend. More

by Steve7161
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Armondo(Parts Dept.)

Jul 21, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 07, 2022

Dealership Rating
Employee Rating

Very friendly, good people. They make it very easy for me to get my routine service completed. More

by plee1322
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jul 08, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 07, 2022

Dealership Rating
Employee Rating

Every time I take my car for service everyone is friendly and the job is done quickly and efficiently. More

by gabrielamd4
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jul 08, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 26, 2022

Dealership Rating
Employee Rating

The salesman was friendly and helpful to get me exactly what I needed and wanted. More

by jamiepetmecky
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jun 27, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 27, 2022

Dealership Rating
Employee Rating

Great experience! Brian Cole is a great salesman. Very knowledgeable and friendly staff. Emilio in finance was easy to understand and offered several different options More

by htnajera
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven and Emilio

Jun 01, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 19, 2022

Dealership Rating
Employee Rating

Great car buying experience. Friendly and professional staff. Grateful for Brian, Steven and Emilio made the deal so smooth More

by htnajera
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Emilio

May 20, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 19, 2022

Dealership Rating
Employee Rating

They always have the best service and are always so fast at getting things done. Will only buy may cars from them! More

by Frogy669
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Kienan Beasley

May 20, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 13, 2022

Dealership Rating
Employee Rating

Brian was fantastic about getting us the car we wanted at a price that worked for everyone involved. Very fast and courteous process throughout! More

by cenevoldsen
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Albert Botello , Ethan - sales

May 13, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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