Brian Crane
Brian Crane at Five Star Dealerships Inc.

Brian Crane

Service Manager

Five Star Dealerships Inc.

711 E Wishkah St.
Aberdeen, WA 98520

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4.8
52 Reviews

Dealership Experience

9 yrs, 2 mos

4.8

52 Reviews

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52 Reviews of Brian Crane

August 31, 2026

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Employee Rating

I chose Five Star Dealership to do my car maintenance because it's always friendly, clean and they have an expresso machine. More

by camprog.22
Service Price Transparency
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Recommend Dealer
Yes
Sep 01, 2026

Five Star Dealerships Inc. responded

Thank you so much for the wonderful review and for trusting us with your car maintenance! We completely agree—a great cup of espresso makes waiting for your vehicle a whole lot better. ☕ We are thrilled to hear that you consistently enjoy our friendly team and clean facilities. Thank you for choosing Five Star Dealerships.

August 27, 2026

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I am pleased again with the service I received at Five Star. Very good customer service and I am planning to return again. More

by ingridloy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 01, 2026

Five Star Dealerships Inc. responded

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you were pleased with your service once again. Providing excellent customer care is our top priority, and earning your continued trust means the world to our team. We look forward to welcoming you back to Five Star Dealerships for your next visit!

August 20, 2026

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The dealership is very outgoing and competent. The service was fast and very good customer service. More

by joelthomas8769
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Recommend Dealer
Yes
Aug 24, 2026

Five Star Dealerships Inc. responded

Thank you so much for the fantastic feedback! We are thrilled to hear that you found our team outgoing and competent, and that we could get you taken care of with fast, high-quality service. Providing a smooth and efficient experience for our customers is always our top goal. We truly appreciate you taking the time to share your experience with us, and we look forward to seeing you again whenever you need anything else!

August 20, 2026

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Very trouble free transaction all around. My truck had a recall notice for an airbag issue- Five Star provided a driver to pick up my truck and then deliver it after the service was performed More

by cmnthd
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sarah Davy

Aug 24, 2026

Five Star Dealerships Inc. responded

Thank you so much for taking the time to leave us such a wonderful review! We know that driving in from out of town can make getting recall work done a hassle, so our team is always happy to provide pickup and delivery service to make things as easy and trouble-free for you as possible. Hearing that we delivered true "Five Star" service from start to finish truly makes our day. Thank you for trusting us with your truck, and please don't hesitate to reach out whenever you need us next!

August 20, 2026

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Should have asked if I was waiting for my truck but the work was done fast More

by jackrnordman
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Recommend Dealer
Yes
Aug 24, 2026

Five Star Dealerships Inc. responded

Thank you so much for taking the time to share your feedback with us! We are glad to hear that our team got the work done quickly for you. At the same time, we appreciate you mentioning that we missed asking whether you planned to wait. Making sure our customers are comfortable and well-informed is a big part of the experience we strive to provide, and we will certainly share this with our service team to ensure we are checking in better next time. Thank you for choosing Five Star Dealerships, and we look forward to providing you with an even smoother experience on your next visit!

August 20, 2026

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Courteous professional clean and comfortable waiting area fast friendly service team i will always have service here More

by roadstarangel2
Service Price Transparency
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Recommend Dealer
Yes
Aug 24, 2026

Five Star Dealerships Inc. responded

Thank you so much for the stellar review! We are thrilled to hear that you enjoyed our clean and comfortable waiting area and that our service team took great care of you with fast, courteous, and professional service. Knowing that you plan to always bring your business to us is the highest compliment our team could receive. Thank you for your loyalty, and we look forward to seeing you again next time!

August 19, 2026

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Had a check-engine light to interpret and diagnose. This was done and problem solved for less than expected. Very happy. More

by RB
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Recommend Dealer
Yes
Aug 19, 2026

Five Star Dealerships Inc. responded

Thank you so much for the fantastic review! We know how stressful a check-engine light can be, so we are absolutely thrilled to hear that our service team was able to diagnose the issue and get it resolved for less than you expected. Providing honest, efficient, and transparent service is always our top priority. We are so glad you left our service drive very happy! Thank you for trusting Five Star Dealerships with your vehicle. Please do not hesitate to reach out if you need anything else in the future!

August 15, 2026

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Service Manager Van was great. Very personable and informative. My truck was in good hands. More

by Drijelly2001
Recommend Dealer
Yes

Other Employees Tagged: Marshall Mccowan

Aug 17, 2026

Five Star Dealerships Inc. responded

Thank you so much for the fantastic review! We are thrilled to hear that Van took such great care of you and your truck. He truly prides himself on providing top-notch, personable service and keeping our customers fully informed every step of the way. We always want you to feel confident that your vehicle is in good hands with our service team. Thank you for trusting Five Star Dealerships, and we look forward to seeing you the next time you need maintenance!

August 12, 2026

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Helpful and communicative staff, gorgeous waiting room and amenities. They are fast and efficient! They treated me with utmost respect! More

by Rick
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Recommend Dealer
Yes

Other Employees Tagged: Niccole Fesler

Aug 17, 2026

Five Star Dealerships Inc. responded

Thank you so much for the glowing review! We are absolutely thrilled to hear about your fantastic experience with us. Providing a welcoming environment—complete with a comfortable waiting area and great amenities—is incredibly important to us, so we are delighted that you enjoyed it! It is also wonderful to hear that our staff was communicative, fast, and treated you with the utmost respect. That is exactly the kind of top-notch, efficient service we strive to deliver every single day. Thank you for trusting Five Star Dealerships with your vehicle. We look forward to welcoming you back the next time you need us!

August 06, 2026

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I Had a fantastic experience with Five Stars Service department, my vehicle was handled with care, my truck was serviced and the concerns I had with it were addressed. The Service advisors listed to m More

by dustinhanson
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Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Five Star Dealerships Inc. responded

This is such an amazing review to read—thank you so much for taking the time to share your experience! Dealing with warranty repairs can sometimes feel overwhelming, so we are thrilled that our service advisors listened to your concerns, took care of the warranty company, and made the whole process a total cakewalk for you. Hearing that you felt your truck was handled with care and that all your concerns were addressed is the absolute best compliment our team could receive. We are truly honored by your recommendation to friends and family and your continued support. Thank you for being part of the Five Star family, and we look forward to taking care of your truck for years to come!

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