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Brian Dorcey
Brian Dorcey at Bob Penkhus Volvo Mazda Volkswagen
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Brian Dorcey

Service Advisor

Bob Penkhus Volvo Mazda Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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5.0
580 Reviews
5.0

580 Reviews

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580 Reviews of Brian Dorcey

October 17, 2023

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Brian was easy to work with, communicated really well and assured me i was making the right decisions with my vehicle. More

by STEMAYL
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Recommend Dealer
Yes
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Oct 18, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your VW! We enjoyed working with you, and we hope to be able to serve you again in the future!

October 17, 2023

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I'm very pleased with my car service. Thank you for a job well done! Hi More

by LCJHORVATH
Recommend Dealer
Yes

Other Employees Tagged: Brian Dorcey

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Oct 18, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5-star review!

October 16, 2023

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Easy scheduling and excellent customer service. Brian accommodated my busy schedule and made the entire processes seamless. I also appreciated the surprise car clean at the end of the service! More

by JULIE.MAXWELL77
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Yes
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Oct 18, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Julie, we're so happy to hear you had a great service visit with Brian and the rest of our team! Thank you for the five stars!

October 06, 2023

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I’ve buying or servicing vehicles at Bob Penkus since 2006. I trust them with my business More

by RCKYMTN99
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Yes
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Oct 06, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We are so grateful for you! Thank you for continuing to choose Bob Penkhus.

October 05, 2023

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Great place and Brian is friendly and courteous. I gave a 4 star bc I specifically stated shock absorber needs replacing for the trunk. It was not done—telling me it just need adjustment, but as a r More

by BJB.BRENNEISEN
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Yes
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Oct 06, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

October 03, 2023

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Brian at Penkhus was a big help when I brought my Volkswagen in for services. I will definitely be returning. More

by SANDERSONENTERPRISE
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Yes
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Oct 04, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

It's our honor to have been able to service your VW! Thank you for the review!

September 30, 2023

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My repair proceeded in an organized and efficient manner, no surprises. The waiting area was clean and well stocked. Overall a very satisfactory experience. More

by P944CAB
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Yes
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Oct 02, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We are so happy to hear you enjoyed your experience in our service department! Thank you for the review!

September 23, 2023

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Chris and service teams was phenomenal the went above the expectations of the time required to address the concerns More

by DG Robinson
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Recommend Dealer
Yes

Other Employees Tagged: Justin Brant, Andrew Cossman, Aaron Evans, Danielle Brown , Seth Confer, Sean Heuertz, Chris Sherban

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Sep 25, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the five stars! Thanks for trusting our team with your Volvo.

September 23, 2023

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Amazing service! Everything is done with expertise and they keep you informed of what is being done to your car. More

by DYLZANSKY2
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Yes
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Sep 25, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the five-star review!

September 19, 2023

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Easy to work with. Good communication. Friendly and in good spirits during the repair process More

by guruted
Recommend Dealer
Yes
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Sep 20, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the 5-star review!

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