- KBANDOCH0
Verified Customer
Great customer service and facility. I went with 4 stars due to the failure to check tire pressure after rotating the tires. Small oversight, and mild inconvenience.
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- OAC3387
Verified Customer
Brian was fantastic. He communicated the entire time and made the service as good as he could. I have worked with Brian and Tina and they have both been fantastic.
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- Michelle S.
Verified Customer
This was my first time getting service on my Atlas and Brian was amazing! He was very friendly and kept me in the loop throughout the appointment. Excellent customer service!
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Mar 04, 2021 -
Bob Penkhus Mazda Volkswagen Volvo responded
Michelle thank you for the feedback on your visit to our service department. Brian is great at what he does and we will make sure to let him know he did a excellent job.
- Stavros
Verified Customer
Everytime I have to bring my car here it’s a pleasant experience. Brian always knows what he’s talking about and he is always helpful in getting my car back on the road. 10/10 would recommend!
And the waiting room had good muffins.
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Mar 02, 2021 -
Bob Penkhus Mazda Volkswagen Volvo responded
Stavros thank you for the 5 star review. We will make sure to let Brian know he did a great job with your visit. Come see us again soon.
- Tiguani Mami
Verified Customer
I was very pleased with the on time delivery that our service writer gave us. Was able to get oil changed and tires done all by lunch time. Thanks again Brian!
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Mar 02, 2021 -
Bob Penkhus Mazda Volkswagen Volvo responded
Thank you for the review. Our goal at Bob Penkhus is to provide all customers with the best service in town. We are pleased that Brian delivered on that promise with your visit. Come see us again.
- RJPENCE
Verified Customer
Great service and communication. Can't really say much more, except that I am very pleased. Thanks for taking good care of us. Only thing that would make it better is a military discount.
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Mar 02, 2021 -
Bob Penkhus Mazda Volkswagen Volvo responded
We appreciate you taking the time to give us your feedback. We are happy we could help you get your vehicle serviced. Please come see us again.
- ANNAINSERRA3
Verified Customer
Always experience exceptional service at this VW location. They were able to fit me in when I had a tire emergency and it was fixed the next day.
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Mar 01, 2021 -
Bob Penkhus Mazda Volkswagen Volvo responded
Thank you for taking the time to write a review. We are happy to know we could help you get your tire serviced.
- DEREKJLAW
Verified Customer
Outstanding customer service! Authentic sales and maintenance department. Easy to work with people and not too pushy. Appreciate the straight forward candidness. Highly recommend this dealership!
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Feb 22, 2021 -
Bob Penkhus Mazda Volkswagen Volvo responded
Derek thank you for your honest feedback. We are very pleased to hear that our team has been able to provide you with great customer service on all sides. We look forward to your next visit.
- SABRPRIN5
Verified Customer
I'm always satisfied with the service department specialy with Brian he is friendly helpful,and know his job and his customers Thank you brian .
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Feb 22, 2021 -
Bob Penkhus Mazda Volkswagen Volvo responded
Thank you for the 5 star review. We will make sure to let Brian know he is doing a great job.
- LEJLA27
Verified Customer
Great service and very quick. Informed us about a recall we didn't know about. Kept us informed of the process via text, and I loved that. Contactless payment options available. Detailed invoice on repairs performed. Very pleased with customer service and the repair. Would recommend!
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Feb 12, 2021 -
Bob Penkhus Mazda Volkswagen Volvo responded
Thank you for the recommendation. We are honored. We appreciate you giving us the chance to service your vehicle. We work hard to make sure we can make the process as easy as possible!