Brian Downey | Page 3

Shawn went the extra mile on his day off to make sure we were happy. Bob made sure we were in good hands. The car was ready earlier than expected. A great experience. were happy. Bob made sure we were in good hands. The car was ready earlier than expected. A great experience. More

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Great Place I loved the attention to details and excellent customer service. Will come back again in 3 years. I can recommend it to everyone I know or interested I loved the attention to details and excellent customer service. Will come back again in 3 years. I can recommend it to everyone I know or interested in upgrading their vehicles More

by OMAYRA_PRZ Verified Customer Verified Customer

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Horrible experience Would not recommend. 5 family members have Honda's and after the way I was treated AFTER the sale went through I told them all to go elsewhere. I had Would not recommend. 5 family members have Honda's and after the way I was treated AFTER the sale went through I told them all to go elsewhere. I had problems with my brand new car nobody could help me - Tom Grover, very disrespectful and u professional. Rich is a wheeler dealer then unhelpful after the sale - j O'neill made promises he could not fulfill and Brian Downey should not be General Manager, ignores the issues will not take phone calls or respond to emails. I am disgusted in this dealership More

by MEGANCOLBY21 Verified Customer Verified Customer

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Easy and relaxed Working with Dennis was relaxed. There was no pressure. He was personable and professional. He knows the produce and confidentally presented it to me. Working with Dennis was relaxed. There was no pressure. He was personable and professional. He knows the produce and confidentally presented it to me. I would go to him again. More

by CARNESJ Verified Customer Verified Customer

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Great job Amadou Barry! Great service and sales from Amadou Barry! Boch beat every dealership prices for my CRV. I would recommend Amadou Barry and Boch dealership for any Great service and sales from Amadou Barry! Boch beat every dealership prices for my CRV. I would recommend Amadou Barry and Boch dealership for any future customers! More

by WAYNECARNEY Verified Customer Verified Customer

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Purchasing New Car Boch Honda made purchasing my new Honda Fit a great easy experience. My salesman understood that I didn't want all the bells and whistles and why I ha Boch Honda made purchasing my new Honda Fit a great easy experience. My salesman understood that I didn't want all the bells and whistles and why I had such an issue with how it felt to sit and drive it due to my height issues. More

by BBSGIRL78 Verified Customer Verified Customer

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Great experience. Excellent customer services Boch Honda has an excellent customer services. I did have a great experience. I am very happy with the service rendered. I highly recommend it. Boch Honda has an excellent customer services. I did have a great experience. I am very happy with the service rendered. I highly recommend it. More

by Zmendez Verified Customer Verified Customer

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Smooth process I enjoyed working with Inna, Hayden and Brian. Inna met my needs and we found exactly what I wanted in the price range that I desired. Hayden was extr I enjoyed working with Inna, Hayden and Brian. Inna met my needs and we found exactly what I wanted in the price range that I desired. Hayden was extremely helpful with explaining the financial obligation, options and warranty and Brian was kind enough to extend a courtesy for a tire repair at the end of the deal. At the end of the day I recommended the same team to a family member who is now in the process of purchasing his first car from Boch Honda. Any incentives for a referral? Thanks guys! More

by Savvy Shopper Verified Customer Verified Customer

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Buyer Beware with this dealership! I sincerely hope that whoever reads this review takes it to heart when considering where to do business. I'm not writing this because I'm angry, but b I sincerely hope that whoever reads this review takes it to heart when considering where to do business. I'm not writing this because I'm angry, but because I think potential customers need to know what happened to me when making an informed choice. Here are the problems I encountered. I was pressured to sign over the title to my trade-in even though the dealership would not release the new car to me, and even though I still needed to drive my car since I could not pick up my new car as promised. I was told that even if I signed the title over to the dealer, the car was still mine and I still owned it. It was also not disclosed to me that the moment I sign the title to the dealer, the clock starts on the 7 day grace period for transferring registration -- even though they were not releasing the new car that day. I refused to sign over my title, and they relented only after I began to pack up and leave. They also listed my delivery date on the contract as two days prior to the actual delivery date of the car. The dealership then failed to transfer registration to my new car within the 7 day grace period, as they had promised to do (and the state requires). No one offered any reasonable explanation why something that takes barely an hour wasn't done until 10 days after the car was delivered, and 12 days after the car was purchased. It was only after many calls, much fighting, and appeals to the GM, Sales Manager, and my salesman, that they finally transferred registration to my new car -- 10 days after receiving the car. Also, just FYI, if they don't want to talk to you, expect to be on indefinite hold that usually lasts about 10 minutes. And the only copy of that registration I received was a photocopy from the personal email of the sales associate. I have still received nothing from the dealership itself. Because the grace period had expired, I could not legally drive my new, bought and paid for, car for three days. However, I was told by the Sales Manager that it was perfectly legal to drive my car after the grace period ended, and in spite of the fact that the car was unregistered. And the number of apologies I received? 0. The number of attempts to make right what they had done? 0. Compensation for the missed time from work because I could not drive my car due to their mistake? $0. Any compensation or attempt to make it whole at all? None. In fact, everyone I spoke to, emailed, or contacted -- from the sales person to the managers -- was indifferent or just downright mean. Literally no one took responsibility for failing to register my car, and no one at this dealership cared that I had to miss work because I couldn't legally drive my car for three days. Finally, I told my salesman that the bank providing the loan could either overnight a check to me that I would give to the dealer, or provide instructions for a same-day transfer of the money. I live over 60 miles away, and I did not want to make the drive more than once. I was repeatedly assured the same-day transfer was fine. When I showed up -- and after I refused dealer financing -- I was told the same-day transfer was not fine, that I could not pick up the car as promised, and that a bank check was required. I had to come back -- again -- two days later before I could pick up the car. This was not just a bad experience. It was a nightmarish experience. I sincerely doubt this dealership will change its practices given how they chose to handle this situation with me. More

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Buying new car Friendly, helpful and truthful about their product. Inn’s was really caring sale woman. She really explain all functions of Honda CR V 2019 and help Friendly, helpful and truthful about their product. Inn’s was really caring sale woman. She really explain all functions of Honda CR V 2019 and help also in paper work and registration More

by IR2855 Verified Customer Verified Customer

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