Brian Etheridge

I'm a new customer to this dealership and believe the Customer Experience should go in hand with the service department, but in this case I see this is a trend. Per the following: I went to drop my Customer Experience should go in hand with the service department, but in this case I see this is a trend. Per the following: I went to drop my truck off for a scheduled appointment and a Brian E (rude advisor by the way) told me it would take upwards of 72 hours to even do a diagnostic check to assess a code fault which popped up with only 325 miles on the vehicle. I''ll voice the same sentiment "Why in TF schedule an appointment with someone if you cannot see them at that time, let alone that day? all i needed was a qualified technician to hook up his scan tool and conduct a deeper scan on the system components, I dont need Brian E's sarcasm pointing his "no faults on his I fkn Pad". Brain E states: “I know you had an appointment to have your vehicle worked on this morning, but just leave it with us for the better part of a work week”. Either schedule appropriately, or don’t schedule at all. This Service Department (Brain E) representative was a colossal waste of time and BLUF, try and work with the customer and check your attitude. #wasteoftime More

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