Brian Fiddleman | Page 11

Long term review: We bought a minivan from Echo Park in 2023 knowing that they stood behind their vehicles. They did, but problems remain, and I had to come out of pocket to fix the problems myself. Whe 2023 knowing that they stood behind their vehicles. They did, but problems remain, and I had to come out of pocket to fix the problems myself. When we took delivery of the van, the navigation system did not work. Echo Park got it fixed. I was happy. But, our minivan, days after we got it from Echo Park, started creaking and groaning over low speed bumps, and it felt a little unsettled at highway speed. I contacted Echo Park, and they agreed to do whatever it took to fix the problem. They took the van to the Chrysler dealership and gave me a loaner. Fast forward a few weeks, and Chrysler replaced the entire transmission under warranty. Great. But the van groans over bumps and still feels odd. Fast forward, and Echo Park replaces the entire front strut assemblies. Hooray. Two days later, groan over bumps. Months have passed between the car purchase and the replacement of the struts, I've been in multiple rental cars from Echo Park, they give me a gift card to compensate me for the trouble. But the van creaks and groans. 38,000 miles on the odometer. I take it to the Chrysler dealer-a different one closer to my house-and the dealership charges me to diagnose it. Diagnosis? We need to look into it. Conclusion? We need you to come in and give us more money. Great. I call echo park, they call me back but don't leave a message. Life happens, everyone is busy, I drive my creaking, groaning van for 12,000 miles. Fast forward to two months ago, and my front tires, which were pretty much new when I bought the van ,are worn down to the belts at the edges. Great. I put two new tires on the back and rotate the rears to the front. Two weeks go by and the front tires wear out again at the edges. Great. My van is so broken that I can't even keep tires on it. I have to pay to replace the entire control arm assemblies out of pocket on a vehicle that's been "inspected" by Echo Park and is "certified." So I do. After the entire front suspension is replaced, the car doesn't make any more creaking noises. "Certified," "Inspected." Two more brand new tires go on. Overall, I am happy enough: I bought a used car during the worst possible used car market and got a good price. But, the car showed up broken after I paid $400 to ship it to myself. Echo Park went out of their way to try to make me happy, but the car didn't get fixed. I had to do it myself. The moral of the story is: the idea that Echo Park inspects the cars and certifies them may not be entirely accurate. They kind of do that, but when it came down to it, their inspection was a failure when it comes to my van. And, the idea that Echo Park will stand behind what they sell might not be entirely accurate. They did, until problems remained, and then they were my problems. They kind of stood behind the van and spent time and money to make me happy, but at the end of the day, my van was still broken, and I'm out a few thousand dollars to fix a van that was certified to be trouble free. I would not recommend Echo Park. They did not find an obvious problem with my van that they should have when they inspected the van and certified it. And, even though they jumped through hoops to get the problem solved, when they were done, they were done. So, I had to fix a car that was certified as being flawless with my own money so that it was drivable. And, if you've read all the way to the end, my car was delivered totally filthy inside. The loaner cars that I had for the months it took to fix the problems that were not fixed came off the lot-they were for sale. Totally filthy. They don't detail the cars, they don't do anything. How do I know? Well, one of the cars had a receipt for the last time someone rented it from Avis in the center console. And some of the cars were in worse shape than mine, they felt worn out. Oh your certified inspected guaranteed minivan is not road worthy? Here's a car so dirty you don't want your kids to be in More

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Brian was great very informative and very knowledgeable person. Would highly recommend him to buy a car person. Would highly recommend him to buy a car More

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Buying a Pre-Owned car can be fun, efficient and professional. EchoPark and their team takes pride to a new level. Check them out for yourself. Brian Fiddleman and his experience can help bring b professional. EchoPark and their team takes pride to a new level. Check them out for yourself. Brian Fiddleman and his experience can help bring balance to any force. Exceeding expectations consistently. More

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I give it a 2 and not a 1 due to how wonderful the sales person was, unfortunately I do not remember her name. The interest rate is terrible over 16% for a 2021 with 55000 miles. I was with my son as his ca person was, unfortunately I do not remember her name. The interest rate is terrible over 16% for a 2021 with 55000 miles. I was with my son as his car was totaled and I was his ride. I mentioned to the 2nd person that came out , "I guess to try to close the sale" that he(my son) might as well buy a new car, he said then why did you come here, why don't you? I stated I thought we could get a good deal here but clearly with what you charge interest rate wise I was wrong. We left and the next day my son bought a brand new 2023 same type of vehicle with a 7.2% interest rate, comes with a warranty, sales tax included, no money down. I admit that it being model clearance time helped with the price. Monthly price way less than what they were going to charge for just the loan on the vehicle, same term. Maybe this place is great for some, they seem to have some very good reviews, it was not in our case. More

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outstanding sales people couldn’t be nicer n more helpful from chris to jerry to brian highly knowledgeable i would highly recommend any parent buying a car for there daughter or son to come out to echo par from chris to jerry to brian highly knowledgeable i would highly recommend any parent buying a car for there daughter or son to come out to echo park chesterfield mike More

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Brian is the best dealer i’ve dealt with ever 10/10 would recommend him to anyone who shopping for a new car he’s your man !! recommend him to anyone who shopping for a new car he’s your man !! More

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Very quick and easy process. Not pushy at all. And able to understand the process. Not pushy at all. And able to understand the process. More

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Brian did an excellent job with walking us through the process and ensuring we were happy with our purchase without the high pressure sales pitch. I would highly recommend him! process and ensuring we were happy with our purchase without the high pressure sales pitch. I would highly recommend him! More

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the car buying process with Brian was perfect! Quick process overall, all the details were broken down so i could understand and now i have a car that i love! Quick process overall, all the details were broken down so i could understand and now i have a car that i love! More

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Brian was so kind and very informative, im thankful that i had him as my consultant. i had him as my consultant. More

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