Brian Gain | Page 15
Service Manager
Thomas Chrysler Dodge Jeep Ram of Highland
9604 Indianapolis Blvd.
Highland, IN 46322
I have been with Thomas Dodge since 1994. This dealership and it's customers are my family and I always try my best to take care of everyone.
Read moreDealership Experience
32 yrs
Industry Experience
32 yrs
Specialties & Trainings
FCA Certified Service Manager
372 Reviews
Write a Review372 Reviews of Brian Gain
October 23, 2021
The work done may well have been covered by our extended warranty, I did not make an issue about it when picking up our car as the advisor comped the rental we used so the cost to us was a few hundred dolla warranty, I did not make an issue about it when picking up our car as the advisor comped the rental we used so the cost to us was a few hundred dollars. Maybe in the future when we need more work done it will be an issue as our car is going on 12 years and while we would like a new one the time is not right yet with all the issues with chip shortages and other things, we were going to look for one in 2020 but now it may not be until 2022 at the earliest. More
Other Employees Tagged: Jamison Teslow , Kelli Henderson
October 22, 2021
Bad service didn’t even review my request on my vehicle and didn’t explain what was done and didn’t explain what was done More
Other Employees Tagged: Joel Dykstra, Jamison Teslow , Kelli Henderson, Leonard (Leo) Key, Christina Melago, Paul Nelson
October 20, 2021
The Service department consistently provide excellent service for me on all my vehicles. Brian Gain and his Team keep my vehicles on the road with terrific service at a fair price. service for me on all my vehicles. Brian Gain and his Team keep my vehicles on the road with terrific service at a fair price. More
Other Employees Tagged: Jamison Teslow , Kelli Henderson, Randy Mattingly, Christina Melago, Paul Nelson
October 14, 2021
This dealer screwed up my oil changed 3 times. The 1st time they never even changed my oil the 2nd time they overfilled my oil by double the 3rd time they added the wrong oil. They have no idea what they' time they never even changed my oil the 2nd time they overfilled my oil by double the 3rd time they added the wrong oil. They have no idea what they're doing and possibly damaged my vehicle. The only person that helped me was my service adviser Christina. She is the only competent person there. More
Other Employees Tagged: Frank Kowalski , Christina Melago
October 07, 2021
You guys are classic outstanding wonderful glad to be in the family and thank you for the special service man Jamie I’m grateful he helped me in so many ways regarding my vehicle thank you! the family and thank you for the special service man Jamie I’m grateful he helped me in so many ways regarding my vehicle thank you! More
Other Employees Tagged: Joel Dykstra, Jamison Teslow , Kelli Henderson, Leonard (Leo) Key, Christina Melago, Paul Nelson, Mike Rzonca
September 21, 2021
Pulled into the service center and immediately a young man came over and took the keys and asked us to wait for service person. No more had we walked over and she came out of he office. We gave her our i man came over and took the keys and asked us to wait for service person. No more had we walked over and she came out of he office. We gave her our information she instructed us to wait I. The waiting room after inquiring as to whether we knew it’s location. About 30 minutes late we were driving out Couldn’t be more pleased. More
Other Employees Tagged: Kelli Henderson
September 21, 2021
Brain Gain and Joe H. Ate amazing .super cool dudes... they are always sure to take good care of me when I come in for service :-) they are always sure to take good care of me when I come in for service :-) More
Other Employees Tagged: Tim Kroll, Joe Heisler , Neville weer
September 14, 2021
BEST service around. I travel from Illinois to get my car serviced at Thomas Dodge. There is not a place that has more knowledgeable employees who are always professional and courteous. serviced at Thomas Dodge. There is not a place that has more knowledgeable employees who are always professional and courteous. More
Other Employees Tagged: Kelli Henderson
September 12, 2021
Excellent timing in checking in my vehicle and speed of completion of the work. Contact was made when my vehicle needed other services. And quality of work completed completion of the work. Contact was made when my vehicle needed other services. And quality of work completed More

