Brian Gain
Brian Gain at Thomas Chrysler Dodge Jeep Ram of Highland

Brian Gain | Page 15

Service Manager

Thomas Chrysler Dodge Jeep Ram of Highland

9604 Indianapolis Blvd.
Highland, IN 46322

Contact Me
4.9
372 Reviews

I have been with Thomas Dodge since 1994. This dealership and it's customers are my family and I always try my best to take care of everyone.

Dealership Experience

32 yrs

Industry Experience

32 yrs

Specialties & Trainings

FCA Certified Service Manager

4.9

372 Reviews

Write a Review

372 Reviews of Brian Gain

October 25, 2021

Dealership Rating
Employee Rating

Took my daughters 2019 Jeep Compass for new tires, made appointment and they were pretty fast 1.5 hours. And they gave me the best price More

by HEISLERCURT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelli Henderson

Oct 26, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, Thank you for your positive review. We are thrilled you had a professional, helpful and accommodating service experience for your daughters 2019 Jeep Compass. We are looking forward to your next visit with us here at Thomas Dodge Chrysler Jeep of Highland for any of your automotive needs.

October 23, 2021

Dealership Rating
Employee Rating

The work done may well have been covered by our extended warranty, I did not make an issue about it when picking up our car as the advisor comped the rental we used so the cost to us was a few hundred dolla More

by brayburn44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamison Teslow , Kelli Henderson

Oct 23, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your review. If you would like to discuss your feedback regarding your recent service experience, please feel free to reach out to me. I look forward to connecting with you. Best regards, Jimmy Thomas 219-924-6100

October 22, 2021

Dealership Rating
Employee Rating

Bad service didn’t even review my request on my vehicle and didn’t explain what was done More

by tolle_sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joel Dykstra, Jamison Teslow , Kelli Henderson, Leonard (Leo) Key, Christina Melago, Paul Nelson

Oct 22, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing your recent service visit to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Jimmy Thomas 219-924-6100

October 20, 2021

Dealership Rating
Employee Rating

The Service department consistently provide excellent service for me on all my vehicles. Brian Gain and his Team keep my vehicles on the road with terrific service at a fair price. More

by rjf482
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamison Teslow , Kelli Henderson, Randy Mattingly, Christina Melago, Paul Nelson

Oct 20, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thomas Dodge Chrysler Jeep of Highland appreciates the 5-stars and feedback. The team is glad your experience was excellent. We look forward to future visits. Safe travels on the road ahead.

October 14, 2021

Dealership Rating
Employee Rating

This dealer screwed up my oil changed 3 times. The 1st time they never even changed my oil the 2nd time they overfilled my oil by double the 3rd time they added the wrong oil. They have no idea what they' More

by TRAVISBALL89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Frank Kowalski , Christina Melago

Oct 14, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing your service visits to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Jimmy Thomas 219-924-6100

Oct 14, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Travis, again we deeply apologize for this situation. Our management team got involved and made sure your truck was 100% perfect when you left yesterday. Unfortunately mistakes happen and our Management did the right thing to make sure it was handled before giving you your vehicle back. The employee involved will be handled internally so this won't ever happen again. Again, we apologize and appreciate your business. You said you lost $800 yesterday and we offered to give you over $1,000 off the extended service contract you wanted. We are sorry we couldn't reach a happy medium. Again, we apologize for this inconvenience and thank you for your business.

October 07, 2021

Dealership Rating
Employee Rating

You guys are classic outstanding wonderful glad to be in the family and thank you for the special service man Jamie I’m grateful he helped me in so many ways regarding my vehicle thank you! More

by Maria1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Dykstra, Jamison Teslow , Kelli Henderson, Leonard (Leo) Key, Christina Melago, Paul Nelson, Mike Rzonca

Oct 08, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Maria! Thank you for the 5-stars and feedback. The team is glad your experience at Thomas Dodge Chrysler Jeep of Highland was outstanding. We look forward to future visits! Safe travels on the road ahead.

Oct 08, 2021

Maria1963 responded

All of you well deserve every star and then some Enjoy.

September 21, 2021

Dealership Rating
Employee Rating

Pulled into the service center and immediately a young man came over and took the keys and asked us to wait for service person. No more had we walked over and she came out of he office. We gave her our i More

by CAROLYNSANDERS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelli Henderson

Sep 22, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Carolyn, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2021

Dealership Rating
Employee Rating

Brain Gain and Joe H. Ate amazing .super cool dudes... they are always sure to take good care of me when I come in for service :-) More

by Princesstracy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Kroll, Joe Heisler , Neville weer

Sep 22, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the 5-stars and feedback! The team is glad your experience was amazing. We hope to see you back at Thomas Dodge Chrysler Jeep of Highland!

September 14, 2021

Dealership Rating
Employee Rating

BEST service around. I travel from Illinois to get my car serviced at Thomas Dodge. There is not a place that has more knowledgeable employees who are always professional and courteous. More

by DINGER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelli Henderson

Sep 14, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to share your best service experience with Brian and Kelli! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Thomas Dodge Chrysler Jeep of Highland.

September 12, 2021

Dealership Rating
Employee Rating

Excellent timing in checking in my vehicle and speed of completion of the work. Contact was made when my vehicle needed other services. And quality of work completed More

by gera4529_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, It is great that our Service Department were able to get you back on the road in a timely manner. Thank you for choosing Thomas Dodge Chrysler Jeep of Highland and we look forward to working with you again.

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