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Brian Gain
Brian Gain at Thomas Chrysler Dodge Jeep Ram of Highland

Brian Gain | Page 4

Service Manager

Thomas Chrysler Dodge Jeep Ram of Highland

9604 Indianapolis Blvd.
Highland, IN 46322

Contact Me
4.9
372 Reviews

I have been with Thomas Dodge since 1994. This dealership and it's customers are my family and I always try my best to take care of everyone.

Dealership Experience

32 yrs

Industry Experience

32 yrs

Specialties & Trainings

FCA Certified Service Manager

4.9

372 Reviews

Write a Review

372 Reviews of Brian Gain

April 17, 2023

Dealership Rating
Employee Rating

Worse customer service I have ever had. No call back or update with car. I had to hunt down JW More

by paperowlstampin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christina Melago, Justin Wright and James W

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May 19, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Please know that we take your feedback seriously and would like to speak with you about the level of customer service and communication you received from our Service Department during your recent visit. Would you mind contacting me at a time that is convenient for you to discuss this further? Thank you, Jimmy Thomas 219-924-6100

April 07, 2023

Dealership Rating
Employee Rating

The staff is great and they are very clean and they explain everything you ask them keep up the good work. More

by Brown sugar👍
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

It's great to know that we have provided you with such a positive experience here at Thomas Dodge Chrysler Jeep of Highland! Thanks for the five stars and we hope you continue to choose us for all your automotive needs. Take care.

April 04, 2023

Dealership Rating
Employee Rating

Good service, friendly people. This is my second vehicle bought with them. Highly recommend using Thomas More

by Wesley Palmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Dykstra, Ashley Whitmire, Jamison Teslow , Kelli Henderson, Leonard (Leo) Key, Paul Nelson

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Apr 05, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the amazing 5-star review and for recommending our services, Wesley. We are pleased to learn that you had a good and friendly experience with our team on your recent visit. We appreciate your business and hope to see you again soon here at Thomas Dodge Chrysler Jeep of Highland.

March 15, 2023

Dealership Rating
Employee Rating

I have always been treated fair and with respect. The service department has been wrenching on my SUV since new. More

by Hiram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamison Teslow , Kelli Henderson, Christina Melago, Paul Nelson

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Mar 16, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello Hiram. We know the importance of having a great experience when servicing your car, thanks for choosing Thomas Dodge Chrysler Jeep of Highland to help. Your high rating and review are greatly appreciated.

March 06, 2023

Dealership Rating
Employee Rating

Always very professional and responsive. Continues working on the problem until it’s fixed. Does whatever is needed to treat the customer well. More

by bruce33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nady Boutros, Joel Dykstra, Jamison Teslow , Peter Clark, Kelli Henderson

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Mar 08, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for sharing this 5-star rating and review with us. We're glad to know that you were pleased with our Service Team's hard work during your visit at Thomas Dodge Chrysler Jeep of Highland. Have a fantastic day.

February 25, 2023

Dealership Rating
Employee Rating

The service writer Jen is fantastic. All work was done on time and done well. More

by radzikmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thanks for rating and reviewing us 5 stars. We're pleased to learn that our Service Team continues to be great at what they do. Have a wonderful day from all of us at Thomas Dodge Chrysler Jeep of Highland.

February 18, 2023

Dealership Rating
Employee Rating

Prices are HIGH lobby outdated but they were fast and customer service was amazing!! I would go back if prices were lower. More

by keonkennedy
Recommend Dealer
Yes

Other Employees Tagged: Joel Dykstra, Jamison Teslow , Kelli Henderson, Leonard (Leo) Key, Christina Melago, Paul Nelson

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Feb 19, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

We take our reviews seriously and are delighted to learn about your visit with us here at Thomas Dodge Chrysler Jeep of Highland. We appreciate your positive review and feedback. We want all our customers to feel this way when leaving our dealership.

Feb 18, 2023

keonkennedy responded

Service appreciated.

February 14, 2023

Dealership Rating
Employee Rating

Always responsive and willing to do whatever it takes to help the customer. never disappoints. More

by bruce33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Kubacki, Joel Dykstra , Peter Clark, Kelli Henderson, Leonard (Leo) Key, Randy Mattingly, Christina Melago

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Feb 14, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

We are glad you enjoyed great customer service working with our team at Thomas Dodge Chrysler Jeep of Highland. Thank you for your positive review. We are here if you need any further assistance.

February 03, 2023

Dealership Rating
Employee Rating

Always a pleasure to work with your team especially Jamie who takes the time to make sure everything is working well More

by wfarley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamison Teslow

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Feb 03, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

The Service Team here at Thomas Dodge Chrysler Jeep of Highland is excited to see your rating and review. Thank you for your visit and we hope to see you again.

January 31, 2023

Dealership Rating
Employee Rating

Best Service department in Northwest Indiana and the Chicagoland area. The Service Advisors and Service Manager treat you more like a friend than a customer! More

by rjf482
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Melago

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Jan 31, 2023

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, it's great to know that we provided you with such a positive experience here at Thomas Dodge Chrysler Jeep of Highland! Thanks for the 5 stars and we hope you continue to choose us for all your automotive needs. Our Service Department is always here to help. Take care.

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