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Brian Giles
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20 Reviews
20 Reviews of Brian Giles
September 07, 2019
Rip off.... Hopeless service Total Rip off....got the 120k service package. Charged me a hefty bill about 1.5 to 2k. My vehicle started Giving trouble within a month or so. The br Total Rip off....got the 120k service package. Charged me a hefty bill about 1.5 to 2k. My vehicle started Giving trouble within a month or so. The break callipers, rotor and the pads on front had Worn out. The rotor and pads had to be replaced which cost me around 1k+ again. So what did they do in the 120k service? I wonder if they deliberately messed up these parts so that it would deteriorate faster and I would visit them again. This is not the first time I experienced this with this service consultant. I would not recommend this service consultant or center to anyone. More
by Honda_guy
Helpful 
November 24, 2018
Pilot recall fixed I received a letter from Honda stating that there was a recall on my Pilot. I called Honda of Tysons to schedule an appointment. I was able to get my I received a letter from Honda stating that there was a recall on my Pilot. I called Honda of Tysons to schedule an appointment. I was able to get my car in quickly and their shuttle service took me home while I waited for the repair to be done. Brian Giles was my service advisor. He was friendly and helpful. More
by EAST
Other Employees Tagged: Shuttle driver. I think his name is Allen.
September 12, 2018
Price gauging Wish I could give 0 stars. My son took our Honda (2 years old, under 23,000 miles) to Honda (purchased at this location) to have the tires rotated and Wish I could give 0 stars. My son took our Honda (2 years old, under 23,000 miles) to Honda (purchased at this location) to have the tires rotated and check one tire for a leak. They charged a total of $103!! ($22 for tire rotation/coupon) and the rest for patching the tire (they added an enviro fee). More
by Unhappy customer
September 05, 2018
Service Thank you for the great service, done in a timely manner. And I appreciate the car wash. I would highly recommend Honda of Tysons Corner. Thank you for the great service, done in a timely manner. And I appreciate the car wash. I would highly recommend Honda of Tysons Corner. More
by J
Other Employees Tagged: Ryan Parton
July 03, 2018
Fastest Service I had in 3 years. Quickest service I had in 3 years. Usually there for a couple of hours. The folks are always friendly and helpful. Brian Wasserstein great to work Quickest service I had in 3 years. Usually there for a couple of hours. The folks are always friendly and helpful. Brian Wasserstein great to work with and went over everything with me before they did any work. More
by Libby
June 06, 2018
Super Hero Service Advisor Brian Giles always takes very good care of me. I'm a senior citizen and he really knows how to explain things. Brian works hard to deliver a first r Brian Giles always takes very good care of me. I'm a senior citizen and he really knows how to explain things. Brian works hard to deliver a first rate customer service experience. There are never any surprises and he communicates every step of the process along the way. He truly is a star! More
by Auto Cavalry
May 07, 2018
Tysons Honda customer service After years of searching for a good mechanic and trying many in the Tysons area (to include Honda Tysons and leaving it), I decided to try it again. I After years of searching for a good mechanic and trying many in the Tysons area (to include Honda Tysons and leaving it), I decided to try it again. I chose Brian Giles as my service provider because of his high customer service ratings and am very glad I did. After approximately 3 years working with him, I can say he is consistently professional, courteous and respectful for his customers' time; and, he really tries to work with his customers if budgeting repairs is needed. I highly recommend BRIAN GILES. More
by bgcustomer
April 09, 2018
Friendly Service, Expert Help They know their stuff at Honda of Tysons. I have taken 4 Hondas to them over the years and have received solid advice. I drive my cars a long time and They know their stuff at Honda of Tysons. I have taken 4 Hondas to them over the years and have received solid advice. I drive my cars a long time and with this service department's help help they have really helped me extend the life of my cars. More
by HondaBen89
Other Employees Tagged: Michael Lewis, Tim Godinho
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