Brian Jensen
Brian Jensen at Southlake Nissan

Brian Jensen

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

Contact Me
4.7
110 Reviews

Golf, Japanese car enthusiast, video games, cat ben, i drive a 350z,

Dealership Experience

22 yrs, 1 mo

Industry Experience

22 yrs, 1 mo

4.7

110 Reviews

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110 Reviews of Brian Jensen

August 24, 2025

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Employee Rating

Always a pleasure to bring my vehicle in to be serviced. Techs are always fantastic. More

by chrispartridge
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 25, 2025

Southlake Nissan responded

Thank you for your kind words! We’re thrilled to hear our techs continue to provide fantastic service, and we look forward to seeing you again.

August 15, 2025

Dealership Rating
Employee Rating

My fluids were not topped off. I was supposed to get a call when service was completed did not happen. My underbelly carriage is not properly hooked up when I called about my exten More

by trudledge91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 18, 2025

Southlake Nissan responded

Trudledge, we are extremely sorry to hear about this experience. We would like to talk about this situation with us. WIth your actual name not being on the review, or what kind of car you drive it is hard for us to find out who you are, and how to contact. If you could please respond to this with your full name, and what car you have so we can further investigate. Thank you!

August 14, 2025

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Southlake Nissan is outstanding. They are knowledgeable and professional. Brian, Ryan, Carlos and Nick in service are the best. The entire service team works hard for the customer. More

by Lainey
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado, Tony Deleon , Ryan, Will.

Aug 18, 2025

Southlake Nissan responded

Thank you for the wonderful feedback! We’re so glad to hear that Brian, Ryan, Carlos, Nick, and our entire service team provided you with knowledgeable and professional care. We’ll be sure to share your kind words with them. And a big shoutout to Will B. for being your go-to in sales! We truly appreciate your recommendation and look forward to serving you again.

August 13, 2025

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Excellent service and employee's. Love Southlake Nissan!! Will be buying my next car there for sure! More

by SueHoevet
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Recommend Dealer
Yes
Aug 14, 2025

Southlake Nissan responded

Thank you so much for your kind words! We’re thrilled to hear you love Southlake Nissan and had an excellent experience with our team. We look forward to helping you find your next car when the time comes!

August 07, 2025

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They did the work I needed done and went over the vehicle. It was done the time frame they gave me. More

by Steve
Service Price Transparency
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Recommend Dealer
Yes
Aug 11, 2025

Southlake Nissan responded

Thank you for your feedback! We’re happy to hear your service was completed on time and met your needs. We appreciate your business and hope to assist you again soon!

August 05, 2025

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Told dealer day before the I was driving 4. 5 hours from Dayton, Ohio to see the vehicle. I would come with a cashiers check for most of the funds and right personal check. I was told there was More

by GreenBayJim
Recommend Dealer
Yes

Other Employees Tagged: Brian Jensen

Aug 05, 2025

Southlake Nissan responded

Thanks for sharing your experience—it definitely sounds like a long trip and a bit of a mixed bag. It’s good to hear the process was relatively quick once you arrived and that you were able to find a truck that met your needs. Hopefully the vehicle proves to be worth the drive and effort in the long run. Safe travels in your new ride!

July 24, 2025

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Brian was able to get my car in at the last minute and get it fixed in a reasonable amount and time. It was fixed properly and I was very pleased with the results More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Southlake Nissan responded

Thank you for sharing your experience! We're so glad Brian was able to get you in last minute and take care of everything quickly and correctly. We appreciate your trust and are happy you’re pleased with the results!

July 24, 2025

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I always have a great experience when having my car serviced at Southlake Nissan. The service is quick and friendly. More

by shawn_adams76
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Recommend Dealer
Yes
Jul 25, 2025

Southlake Nissan responded

Thank you for the kind words! We're thrilled to hear that you consistently have a great experience with our service team at Southlake Nissan. We appreciate your continued trust and look forward to seeing you next time!

July 11, 2025

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Brian is excellent! Was prompt with my service, kept me informed and explained everything when the service was complete. Brian is the reason I will continue with South L More

by robertwaselovich
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Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Southlake Nissan responded

Thank you so much for your kind words! We're thrilled to hear Brian provided excellent, prompt service and kept you informed every step of the way. He truly cares about our customers, and we’re glad he’s made such a positive impression. We appreciate your recommendation and look forward to serving you and your friends and family in the future!

June 29, 2025

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Fast service got us in and out. We didn’t even have an appointment but they still took care of us!!!!! More

by DANIELPBEWLEY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Southlake Nissan responded

Thank you for the great review! We’re happy to hear our team was able to take care of you quickly, even without an appointment. We appreciate you choosing us and look forward to serving you again!

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