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Carlos Maldonado
Carlos Maldonado at Southlake Nissan
Refer Me

Carlos Maldonado

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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5.0
13 Reviews

Hi, My name is Carlos and I've been with Southlake Auto mall for 7 years now. I enjoy spending time with my family, fishing, golfing, video games and softball. I strive to make your experience as smooth and efficient as possible. Thank you and have a great day.

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Specialties & Trainings

Certified Nissan Service Advisor

Nissan Award of Excellence recipient

View more specialties & trainings
5.0

13 Reviews

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13 Reviews of Carlos Maldonado

April 18, 2024

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Employee Rating

Great dealership . Randy is the best, he is the reason we keep buying Nissan’s. The service is great More

by Gregory Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Broughton, Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen

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Apr 19, 2024

Southlake Nissan responded

Hi Gregory, thank you for the positive review. We are happy to hear your satisfaction with Randy! If you need anything in the future, please don't hesitate to reach out. Have a great day!

April 15, 2024

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Employee Rating

Professional and knowledgable, process was very quick . I was updated very well, Friendly and informative advisors. More

by robert.garcia.82603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Holliday, Nicholas Barrett

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Apr 16, 2024

Southlake Nissan responded

Thank you for your positive feedback! We're glad to hear that you had a professional, knowledgeable, and efficient experience with us. Our goal is to provide excellent service and keep our customers informed every step of the way. If you have any questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future.

April 13, 2024

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Very respectable and curtious and knowledgeable and well staffed with the needs and service department. More

by buddy2368758
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nicholas Barrett

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Apr 16, 2024

Southlake Nissan responded

Hi, thank you for the positive. We are happy to hear about your recent visit with us here at Southlake Nissan! If you ever need anything in the future, please don't hesitate to reach out! Have a great day!

April 11, 2024

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Employee Rating

The experience was great and they were able to help with with my problem. Thanks again More

by Tonia Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen, Kevin Amodeo

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Apr 16, 2024

Southlake Nissan responded

Hi Tonia, thank you for the positive review. We are happy to hear you had a great experience with us! Have a great day!

April 08, 2024

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I have been very pleased with the service at the Nissan dealership from the moment that I purchased my car until now. Always a satisfying experience at this dealership. Continue to keep up the good work. More

by Linda.spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen

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Apr 16, 2024

Southlake Nissan responded

Thank you for your positive feedback! We're delighted to hear that you've had a satisfying experience at our Nissan dealership from the moment of purchase until now. We appreciate your kind words and are committed to maintaining the high standard of service that you've come to expect. If you ever need anything else, please don't hesitate to reach out.

March 16, 2024

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Well 2 new cars in 1 month if you are in the market for a new car head on over to southlake auto they are amazing!!! This is the place to go they really treat you like family sales and services my sales guy More

by aboufis01
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Micheal Arizmendi, Soc Gray

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Mar 20, 2024

Southlake Nissan responded

Thank you for your feedback! We're thrilled to hear that you had a great experience here at Southlake and that Michael provided excellent service. We appreciate your recommendation about our service department staff, and look forward to serving you in the future. If you ever need anything else, feel free to reach out. Have a terrific day!

January 31, 2024

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The service shop is very persistent to get it done correctly. One of the service representatives Nathan Holiday was very helpful helped me understand the whole process. Someone that all service reps s More

by gavin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett

Helpful
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Jan 31, 2024

Southlake Nissan responded

Hi Gavin, Thank you for sharing your experience! We're pleased to hear that our service department is persistent in ensuring the job is done correctly. Nathan is a valuable member of our team, and we're delighted to know that he was very helpful in guiding you through the process. We appreciate your feedback, and if you ever have more questions or need assistance in the future, feel free to reach out. Safe travels!

January 29, 2024

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Employee Rating

Dixie was very helpful. She gave me hope when everyone turned me down. I will never forget what you've done for me Dixie. If you want the best ask for Dixie. More

by elishaarmstead1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dixie Pineda, Randy Kawanna, Dakota Pineda, Jenna Volikas, Micheal Arizmendi, Nathan Holliday, Nicholas Barrett, Brian Jensen , Micah Pruett

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Jan 29, 2024

Southlake Nissan responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Dixie could assist you and provide hope when you needed it most. We appreciate your kind words, and we'll be sure to pass along your gratitude to Dixie. If you ever have further needs or questions, don't hesitate to reach out. We're here for you, and we look forward to serving you again in the future!

January 28, 2024

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Employee Rating

Every time we come in The service department it’s quick and easy they’re always great ! Nate was fast and very reliable ! More

by kiaraellis18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen

Helpful
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Jan 29, 2024

Southlake Nissan responded

Hi, thank you for your positive feedback! It's fantastic to hear that your experiences in our service department have consistently been quick and easy. We're pleased to know that Nate provided fast and reliable service. Thank you for choosing Southlake Nissan, and if you ever have more service needs or questions, feel free to reach out. Have a great day!

January 26, 2024

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Employee Rating

Nick was great! Very professional, knowledgeable and ready to help. He took care of everything I needed with ease. Look forward to coming again! More

by matteorivas21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Brian Jensen

Helpful
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Jan 26, 2024

Southlake Nissan responded

Hi, Thank you for your positive feedback! We're thrilled to hear that Nick provided you with professional and knowledgeable service. We appreciate your business and look forward to serving you again. If you have any further needs or questions, feel free to reach out.

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