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Brian Kelledy
Brian Kelledy at Russell & Smith Ford

Brian Kelledy

Ford General Manager

Russell & Smith Ford

3440 S Loop W
Houston, TX 77025

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1 Review of Brian Kelledy

August 17, 2022

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I certainly wish I could have shared a positive 5 star review, but I can't and need to let any potential buyer beware. I live outside of Houston, but was there for a follow up procedure at MD Anderson fo More

by DJ
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Martin Xiloj

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Aug 19, 2022

Russell & Smith Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please call our General Manager, Brian Kelledy, at bkelledy@russellsmith.com or 713-663-4704 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Aug 19, 2022

DJ responded

Unfortunately, I've already given Brian that opportunity. I did reach out to him directly via e-mail. We went back and forth, but the bottom line is he said it was basically my fault and I should have put down a deposit! Never offered to help me find another vehicle or offer anything else. He only said he would talk with the sales rep to make sure to get a deposit for customers who are really interested in a vehicle. The really upsetting part is it was my sales rep's manager who sold it out from under me! That manager had FULL knowledge of my intention to buy it! My guess is someone came in and either offered more money or didn't need any of the items fixed that I had asked to be fixed. So the sales manager took the easy path to sell it.

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