Brian Klug

Terrible service, I mean “no service”. I made an appointment for an oil change. I arrived at the right time, checked in, and said I would wait for the car. I was told it would be about I made an appointment for an oil change. I arrived at the right time, checked in, and said I would wait for the car. I was told it would be about an hour. I walked down the street had a cup of coffee and checked back in at the service counter about an hour and 30 minutes later. I was told by the 2 service agents at the desk, not the same one that checked me in, that the car had just been taken in for the work. I said I would wait in the waiting room … and an hour later (2 and a half hours since dropping the car off) I went to the service desk to see how much longer … the car had not even been pulled into the garage bay nor work started yet. I took my keys to leave and expressed my dissatisfaction to the Sales Manager Brian, who apologized with weak platitudes. I will not be going back to Brewster Ford. More

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Recently I had my 2020 Ford F150 Raptor in for problems with the 4 wheel drive and the drivers side door lock. I'm very please with the repairs made by Service Manger Brian Klug mechanics.. My truck was with the 4 wheel drive and the drivers side door lock. I'm very please with the repairs made by Service Manger Brian Klug mechanics.. My truck was in for several days and Brian kept me updated on the parts and work that was being performed. I'm happy to say that my truck is like new again and Brian also did a follow up call a few days later just to see how everything was with my vehicle. More

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If you are looking to buy a car, I would highly recommend BREWSTER Ford. I haven't bought a car from a dealership in years. In fact, I dreaded going to a dealership; because last time, I had felt pressure BREWSTER Ford. I haven't bought a car from a dealership in years. In fact, I dreaded going to a dealership; because last time, I had felt pressured by salesmen, hunted down by phone calls and emails!!! BUT.... what a pleasant experience I had with the sales team Tim, Rob , and Brian from Brewster Ford. No pressure, no hard sales...just a friendly honest experience which made me buy from them. We bought a used Ford Explorer, they made it look and ride as good as a new one. I still can't believe how fast and friendly it all went, at the exact price and mileage I was looking for. More IMPORTANTLY, even After we had car for a Few Days, we needed a second computerized chip thing KEY, My first thought was " oh, here we go, more expense". but they said " Bring car and other key Fob in, and they will give us a second computerized key". That would have been like an additional $200-$300 expense for me. I am so glad they did this for us , BECAUSE, we had to have their service department match car and key....and we learned that their service department is NOT full of young kids working on cars...but certified professional mechanics. So now, we will be taking my ford vehicles for service to 'them. More

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I called several times to check on my car. the person who answered said they would find out and call me back but they never did. then when i get there to pick up my car the bill is high then the person who answered said they would find out and call me back but they never did. then when i get there to pick up my car the bill is high then quoted because there is a materials transportation fee which was about 8% of the bill. all i had was an oil change. Brian called to discuss but said I would have to talk to the parts department. I really wanted to use the dealer but not if they are that shady. Very disappointed in the communication and gouging. More

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