Brian Lucas
Brian Lucas at Moritz Kia Alliance

Brian Lucas | Page 13

Service Advisor

Moritz Kia Alliance

11210 North Freeway
Fort Worth, TX 76177

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5.0
190 Reviews

Languages Spoken

English English

5.0

190 Reviews

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190 Reviews of Brian Lucas

August 24, 2022

Dealership Rating
Employee Rating

I have heard tons of horror stories about Dealerships being terrible. NOT HERE. The staff is always top tier. Our service experience since day 1 has been superb! I have delt with many dealerships over my More

by dtgm636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Vick, Charlie Field, Kevin White, Matt Ducote, Inderjeet "Andy" Singh , Mike Ford, Bruce Lindeman, Steve Van Cleave

Aug 30, 2022

Moritz Kia Alliance responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, The Moritz Kia Alliance Team

August 21, 2022

Dealership Rating
Employee Rating

Gives me peace of mind I know my vehicle is being properly taken care of and I’m up-to-date on all my service requirements from the manufacturer More

by Crprisoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2022

Moritz Kia Alliance responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Moritz Kia Alliance Team

August 20, 2022

Dealership Rating
Employee Rating

Friendly and professional great service I would recommend Merit to all of my friends and family More

by jweller6470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2022

Moritz Kia Alliance responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Moritz Kia Alliance Team

August 19, 2022

Dealership Rating
Employee Rating

They did a great job! I dropped off and it was fixed the same day. More

by John C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Capelle

Aug 24, 2022

Moritz Kia Alliance responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Moritz Kia Alliance Team

August 18, 2022

Dealership Rating
Employee Rating

Steve is a great service manager. He thoroughly reviews the work and explains without being condescending. I trust that I’m getting the work I need and not just a sales job. Stev More

by mebatche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Van Cleave

Aug 23, 2022

Moritz Kia Alliance responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, The Moritz Kia Alliance Team

August 17, 2022

Dealership Rating
Employee Rating

The work was done in a timely fashion. In addition, the service rep was very prompt in his responses to my questions. I was impressed. More

by beagledwight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

Aug 22, 2022

Moritz Kia Alliance responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, The Moritz Kia Alliance Team

August 12, 2022

Dealership Rating
Employee Rating

Service was great. Wait time was great. Customer service was excellent.I would recommend your business to any one. More

by roseannalgeer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave, Paul Egerton

Aug 16, 2022

Moritz Kia Alliance responded

Thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Best, The Moritz Kia Alliance Team

August 11, 2022

Dealership Rating
Employee Rating

Good, clean, on time, excelente service, honest, proper, good facility, nice location, Nice team…..very good people. More

by Juan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 16, 2022

Moritz Kia Alliance responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Moritz Kia Alliance Team

August 09, 2022

Dealership Rating
Employee Rating

Took care of checking my tire when I just drove in. Finished very quickly while I waited and no charge! Awesome service! More

by Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Not sure who else.

Aug 12, 2022

Moritz Kia Alliance responded

Jo, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Moritz Kia Alliance. If there is anything more that we can do, please come back and see us again. Take care! Best, The Moritz Kia Alliance Team

August 07, 2022

Dealership Rating
Employee Rating

Moritz Kia Alliance has a top-notch service department! Taylor Ridgeway always takes care of us and makes us feel at home while going above and beyond! The service department doesn’t think of you as a na More

by Michelle M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave, Taylor Treadway

Aug 10, 2022

Moritz Kia Alliance responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, The Moritz Kia Alliance Team

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