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Brian Lucas

Overview Reviews (190)

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Brian Lucas

Brian Lucas | Page 14

Service Advisor

Moritz Kia Alliance

11210 North Freeway
Fort Worth, TX 76177

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5.0

190 Reviews

Overview Reviews (190)

Languages Spoken

English

5.0

190 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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190 Reviews of Brian Lucas

August 06, 2022

Dealership Rating

Employee Rating

I was in and out within 28 minutes for a service recall on my vehicle. on my vehicle. More

by Lisahaymon

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Aug 10, 2022 -

Moritz Kia Alliance responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Moritz Kia Alliance provided you with super fast service! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, The Moritz Kia Alliance Team

August 02, 2022

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Employee Rating

I had a scheduled appointment and I arrived hours early because I was in the area and didn’t want to waste gas. I was greeted by the service advisors and they were able to squeeze me in and I out of ther because I was in the area and didn’t want to waste gas. I was greeted by the service advisors and they were able to squeeze me in and I out of there in under 30 minutes. Thank you More

by Pauls 2020 Kia

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 05, 2022 -

Moritz Kia Alliance responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, The Moritz Kia Alliance Team

July 19, 2022

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Employee Rating

I look forward to bringing my car in for service, the advisors take great care of me and listening to what issues I have with my car. Keep up the great work! advisors take great care of me and listening to what issues I have with my car. Keep up the great work! More

by Kimmh23

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave, Paul

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Jul 22, 2022 -

Moritz Kia Alliance responded

Hello, and thank you so much for your kind words about our service department! We can't tell you how much we appreciate your customer loyalty. Take care! Best, The Moritz Kia Alliance Team

July 16, 2022

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Employee Rating

Service was quick a professional. I was in and out for a works service in less than an hour. I was in and out for a works service in less than an hour. More

by Oki240

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 20, 2022 -

Moritz Kia Alliance responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Moritz Kia Alliance Team

July 08, 2022

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Employee Rating

Our salesman was straight forward and gave us options to consider. As a result, we didn’t have buyers remorse. consider. As a result, we didn’t have buyers remorse. More

by rob.garciajr1@yahoo.com

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bryan Vick, Inderjeet "Andy" Singh, Joseph Bethel

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Jul 13, 2022 -

Moritz Kia Alliance responded

Thank you for your wonderful feedback! Best, The Moritz Kia Alliance Team

July 06, 2022

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Employee Rating

The service department employees are respectful courteous and knowledgeable and explain everything that is being done and knowledgeable and explain everything that is being done More

by Spauldingrobyn

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

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Jul 11, 2022 -

Moritz Kia Alliance responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Best, The Moritz Kia Alliance Team

July 02, 2022

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Employee Rating

They’re a good dealership to deal with, service department is good and they always answer your questions department is good and they always answer your questions More

by 1danny70

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 07, 2022 -

Moritz Kia Alliance responded

Thank you so much for taking the time to write such great feedback! Best, The Moritz Kia Alliance Team

June 27, 2022

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Employee Rating

My car was serviced promptly and efficiently. The personnel were friendly and courteous, answering any questions I had The personnel were friendly and courteous, answering any questions I had More

by Pam.norman5

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 30, 2022 -

Moritz Kia Alliance responded

We cannot thank you enough for this glowing review of our service center, Pam! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, The Moritz Kia Alliance Team

June 20, 2022

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Employee Rating

Brian Lucas was friendly and kind. I really appreciate his help today. I love giving the Moritz Kia in Alliance, Texas technicians Holiday Christmas gifts and treats. They are the I really appreciate his help today. I love giving the Moritz Kia in Alliance, Texas technicians Holiday Christmas gifts and treats. They are the best. Noteworthy comment, I hope the service manager and dealership owners go down on the maintenance cost, especially the cost for an oil change. More

by Sophia

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 24, 2022 -

Moritz Kia Alliance responded

Sophia, thank you for providing this feedback about your experience at Moritz Kia Alliance. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Best, The Moritz Kia Alliance Team

June 14, 2022

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Employee Rating

An excellent service. A special thanks to Brain. For his professionalism and his beautiful attitude. A special thanks to Brain. For his professionalism and his beautiful attitude. More

by Tareqsalha

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 17, 2022 -

Moritz Kia Alliance responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Best, The Moritz Kia Alliance Team