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Brian Lucas

Overview Reviews (190)

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Brian Lucas

Brian Lucas | Page 5

Service Advisor

Moritz Kia Alliance

11210 North Freeway
Fort Worth, TX 76177

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5.0

190 Reviews

Overview Reviews (190)

Languages Spoken

English

5.0

190 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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190 Reviews of Brian Lucas

April 26, 2024

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Employee Rating

Very professional and accommodating. Moritz Kia representative agreed to pick up my vehicle, take it to the dealership, have service performed, and return the vehicle back to my home. Moritz Kia representative agreed to pick up my vehicle, take it to the dealership, have service performed, and return the vehicle back to my home. More

by Ronnie

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug Ashbrook

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Apr 26, 2024 -

Moritz Kia Alliance responded

Ronnie, we're glad to know our pick-up and drop-off service at Moritz Kia Alliance worked well for you. Thanks for sharing your experience!

April 23, 2024

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Bryan Lucas does a fabulous job along with the other employees I give them a 10 employees I give them a 10 More

by Clcox1966

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Apr 23, 2024 -

Moritz Kia Alliance responded

We really appreciate you taking the time to leave Moritz Kia Alliance this awesome review, thank you!

April 19, 2024

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Employee Rating

Great staff from. The moment you pool in, to the time you take your vehicle home The moment you pool in, to the time you take your vehicle home More

by Albertoliortega2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charlie Field, Kevin White , Steve Van Cleave

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Apr 22, 2024 -

Moritz Kia Alliance responded

Thank you for the wonderful feedback about our Moritz Kia Alliance team! We look forward to serving you again next time!

April 19, 2024

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Employee Rating

Moritz Kia Alliance has always fond right by me. In and out in less than an hour! In and out in less than an hour! More

by KWgibbs

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Recommend Dealer

Yes

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Apr 22, 2024 -

Moritz Kia Alliance responded

Hi K W Gibbs! Thank you for leaving us this five-star review and the kind words about our service team at Moritz Kia Alliance! We'll see you next time!

April 11, 2024

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Fast but thorough. Very pleasant and comfortable while waiting on my car. My advisor Brian is always professional and friendly. Very pleasant and comfortable while waiting on my car. My advisor Brian is always professional and friendly. More

by Theri

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Workmanship

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Recommend Dealer

Yes

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Apr 11, 2024 -

Moritz Kia Alliance responded

Theri, it's great to know that Brian and our team at Moritz Kia Alliance made your visit comfortable and efficient. We appreciate the positive feedback!

March 31, 2024

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Employee Rating

They have always been fast and willing to resolve any issues I have had with my car. When I go in for the service, Brian makes sure everything is taken care of and tells me what to expect when I need it issues I have had with my car. When I go in for the service, Brian makes sure everything is taken care of and tells me what to expect when I need it. I have always had excellent service. More

by Glenda Sue Rooer

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Workmanship

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Recommend Dealer

Yes

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Apr 01, 2024 -

Moritz Kia Alliance responded

Hi Glenda! It's great to know that Brian and our team at Moritz Kia Alliance have consistently provided you with excellent service. We appreciate your kind words and look forward to assisting you in the future!

March 09, 2024

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The service was good. I had a great experience and would most definitely come back. I had a great experience and would most definitely come back. More

by deshun_grant

Recommend Dealer

Yes

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Mar 11, 2024 -

Moritz Kia Alliance responded

Hi Deshun, we're glad to hear that you had a great experience with our service team at Moritz Kia Alliance! We appreciate your recommendation and see you again! Safe travels!

March 06, 2024

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Employee Rating

My advisor, Brian Lucas, is always responsive if I have any questions. Thorough & detailed in communicating work performed & what to expect. An asset to this KIA dealership any questions. Thorough & detailed in communicating work performed & what to expect. An asset to this KIA dealership More

by ngb4479

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Dorothy Xavier

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Mar 07, 2024 -

Moritz Kia Alliance responded

Thank you for the kind review! We're thrilled to know that Brian always provides you with such excellent service here at Moritz Kia Alliance and we can't wait to share this wonderful feedback with him. Take care and we'll see you next time!

March 01, 2024

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They were tremendous. Very quick and resolved my issue with an update of the navigation system! Great people! Very quick and resolved my issue with an update of the navigation system! Great people! More

by Jeff

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Can’t remember guys name

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Mar 01, 2024 -

Moritz Kia Alliance responded

Jeff, we're glad to know our team at Moritz Kia Alliance was able to resolve your issue quickly and efficiently. Thanks for the positive feedback!

February 27, 2024

Dealership Rating

Employee Rating

Great customer service they do what they say in timely manner as promised will be back manner as promised will be back More

by morrismee

Recommend Dealer

Yes

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Feb 28, 2024 -

Moritz Kia Alliance responded

Morris, thank you for choosing us! We'll see you next time. Safe travels!- The Moritz Kia Alliance Team