Brian Lucas
Brian Lucas at Moritz Kia Alliance

Brian Lucas | Page 6

Service Advisor

Moritz Kia Alliance

11210 North Freeway
Fort Worth, TX 76177

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5.0
190 Reviews

Languages Spoken

English English

5.0

190 Reviews

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190 Reviews of Brian Lucas

February 22, 2024

Dealership Rating
Employee Rating

Service department is great and communicates excellently. Even if there’s more items to order to replace, they’ve always taken care of us. More

by mjmcclimans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2024

Moritz Kia Alliance responded

We're glad to know our service department at Moritz Kia Alliance has been able to take good care of you and communicate effectively. Thanks for your review!

February 21, 2024

Dealership Rating
Employee Rating

It was easy to schedule and get in and out for a recall. I left my vehicle and was notified once service was complete. More

by Liz
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

January 29, 2024

Dealership Rating
Employee Rating

I have been using Moritz Kia Alliance for over 3-1/2 years. They have always done an excellent job. Today I was a “walk-in” for an oil change. They were much busier than any time I’ve ever been there, y More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field

Feb 01, 2024

Moritz Kia Alliance responded

Gene, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, The Moritz Kia Alliance Team

January 26, 2024

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Employee Rating

Extremely friendly, the whole group. Goes above and beyond service. It's all about customet service and these people, Paul especially, goes the whole way More

by lstrauss14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave, Paul

Jan 31, 2024

Moritz Kia Alliance responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, The Moritz Kia Alliance Team

January 05, 2024

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Employee Rating

The facility is very well maintained and all of the personnel I have had contact with have provided outstanding service. More

by Dedstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

Jan 09, 2024

Moritz Kia Alliance responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Best, The Moritz Kia Alliance Team

December 31, 2023

Dealership Rating
Employee Rating

Great dealer, enjoy getting my 2020 Kia Sorento serviced there. Great waiting area, fast and friendly personnel and Brian Lucas always takes good care of me! More

by lenaburgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2024

Moritz Kia Alliance responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, The Moritz Kia Alliance Team

December 16, 2023

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Employee Rating

Staff is always friendly and very informative. Brian has been taking care of me since I had my care. It's great to see the same courteous staff. More

by octaviaj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Weekend cashier in the service department

Dec 19, 2023

Moritz Kia Alliance responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Moritz Kia Alliance Team

December 15, 2023

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Excellent customer service, attention to detail. Would strongly recommend Kia to my friends Keep up the great work More

by maxwelltlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

Dec 18, 2023

Moritz Kia Alliance responded

Thank you so much for taking time out of your day to share your experience with everyone, Maxwell. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Moritz Kia Alliance Team

December 10, 2023

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Employee Rating

They have such wonderful service, very communicative with the whole process. Helped me understand what all was being done and needed to my car. More

by BreezeYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field , Steve Van Cleave

Dec 12, 2023

Moritz Kia Alliance responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, The Moritz Kia Alliance Team

December 08, 2023

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Employee Rating

I had multiple recalls and they did everything under an hour I appreciate you guys and you guys have a customer for life. More

by kyle numan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie Field, Kevin White , Steve Van Cleave, Everybody was fantastic. Unfortunately, I do not remember names.

Dec 11, 2023

Moritz Kia Alliance responded

Kyle, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Moritz Kia Alliance Team

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