Brian McMahan | Page 6

They go out of their way to help you. This is my third vehicle bought from Gates (formally Richmond) Honda. This time I was very particular about the vehicle that I wanted, it had to be th This is my third vehicle bought from Gates (formally Richmond) Honda. This time I was very particular about the vehicle that I wanted, it had to be the exact model, trim, and color, no exceptions. At least according to online inventory, I knew that Gates did not have the color that I was looking for. I could've gone to a different dealership, but I decided to gives Gates a chance to get my return business. While behind the scenes I'm sure more folks were involved, Patrick Ellis was the one that I dealt with exclusively. My car had to come from far away (Kingsport I believe). I know this because of the Odometer reading indicating a roughly 200 mile trip. Patrick was very professional, and kept me informed about the process...that a dealer swap had to be made, that the vehicle would need to be detailed and serviced when it got in, etc. Even still, the time elapsed between completing purchase paperwork and final vehicle delivery was only 2 days, and the vehicle is in immaculate condition. Go see for yourself, ask for Patrick. Ask him about that one test drive... More

Report | Print

Car sale Matthew, Brian and Garry were fantastic. They were able to get me the lowest price so that I could buy the car I wanted, without any pressure! Matthew, Brian and Garry were fantastic. They were able to get me the lowest price so that I could buy the car I wanted, without any pressure! More

Report | Print

My experience I had a very good experience at Gates Honda. I bought a used Honda for my Daughter. The salesman, Patrick Ellis was very knowledgeable and very helpfu I had a very good experience at Gates Honda. I bought a used Honda for my Daughter. The salesman, Patrick Ellis was very knowledgeable and very helpful. Also there was no pressure to buy. We test drove several vehicles. I am glad I went to their dealership and would go back. More

Report | Print

ASK FOR MATTHEW! Matthew was fantastic, not your typical arrogant salesman and you can tell he has educated himself on the vehicles that he sells. He was an honest, he Matthew was fantastic, not your typical arrogant salesman and you can tell he has educated himself on the vehicles that he sells. He was an honest, helpful, different breed of car salesman. if all were like Matthew, no one would dread getting a new/used car! I sincerely appreciate his service to my family (and to our country- he’s also a veteran). Gary is also one of the kindest, most helpful sales managers in the industry- if Matthew ever moves on to bigger things, look for Gary- he’s the manager and will set you up with the best salesman he’s got! More

Report | Print

Awesome buying experience!!! We weren’t planning on actually buying a car-we just wanted to look so we went to Gates Honda. We were not swamped by over eager salesman, we had a sa We weren’t planning on actually buying a car-we just wanted to look so we went to Gates Honda. We were not swamped by over eager salesman, we had a salesman ask if he could help us and we told him we were just looking. He gave us his card and let us look. He wasn’t right by our side and pushing us to buy. We found him when we saw something we loved and he gave us all of the information and details we needed when we ask for them. The salesman was Jordan Seeberger. He was excellent and was part of the reason we did buy the car!! The entire Gates Honda family we’re so personable and informative! A GREAT car buying experience!! Will definitely go there again and recommend them to others! More

Report | Print

Awesome sales finance n service staff Matt was my salesman and has gone above and beyond from the time I walked on the lot to help me. Service and finance staff are always there to answer Matt was my salesman and has gone above and beyond from the time I walked on the lot to help me. Service and finance staff are always there to answer my questions n give me advice in a friendly manner you dont get at other dealerships. I have and will continue to recommend this dealership to all my family and friends. More

Report | Print

Travis. AKA The best salesman .. I really have never liked car salesmen but Travis changed that. He's one of the best. And we have bought a total of 3 vehicles from him so far. I really have never liked car salesmen but Travis changed that. He's one of the best. And we have bought a total of 3 vehicles from him so far. More

Report | Print

Maximum Service Since 2011 my family has been doing business with Brian. We consider him our “Go To Man” when purchasing vehicles. He’s honest, fair and dependable. W Since 2011 my family has been doing business with Brian. We consider him our “Go To Man” when purchasing vehicles. He’s honest, fair and dependable. We connected with Matt last Fall and he has sold my family two used and one new vehicle. That makes 8 total vehicles from your company in 8 years. We are really grateful for the countless hours Matt and Brian have invested in ensuring we find cars suitable for our wants and needs. We will continue to come back as long as we can work with them. A company is only as good as its employees and with these two men, you have the best. More

Report | Print

Incredibly Helpful! Matt and Brian went out of their way to help me find the perfect vehicle for me and my wife. It was the smoothest experience I’ve ever had buying a ve Matt and Brian went out of their way to help me find the perfect vehicle for me and my wife. It was the smoothest experience I’ve ever had buying a vehicle. More

Report | Print

Quick in and out buying I enjoyed my experience at Gates Honda. Patrick and Lance were great and finance employee was quick and very helpful. I highly recommend Gates Honda I enjoyed my experience at Gates Honda. Patrick and Lance were great and finance employee was quick and very helpful. I highly recommend Gates Honda. More

Report | Print