Brian O'Rourke

Jake was my service technician during my recent visit to Gerald Honda. I needed an oil change. Also an an ongoing issue with my rear brakes howling in reverse was addressed. Brian O'Rourke and Sam assisted Gerald Honda. I needed an oil change. Also an an ongoing issue with my rear brakes howling in reverse was addressed. Brian O'Rourke and Sam assisted Jake with this issue. Our friendly and formative and very professional. Listen to my concerns and attempted to address them. Communication skills at this dealership are excellent. I felt very valued as a Honda Accord owner. Would not hesitate to buy my next car here or have my current one serviced in the future. More

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Gerald Honda Countryside Service department is consistently reliable, respectful, and knowledgeable keeping my Civic in tip top running shape! Service Consultant, Brian Donlan is my choice for be consistently reliable, respectful, and knowledgeable keeping my Civic in tip top running shape! Service Consultant, Brian Donlan is my choice for being an insightful listener as I describe the “rattle” I heard! Thank you ! More

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They have very expeditious check in. Service rep Brian was very personable and delivered "bad" news with empathy. Returned my car washed even though I have to return for a part to be rep Service rep Brian was very personable and delivered "bad" news with empathy. Returned my car washed even though I have to return for a part to be replaced. Brian in Service Management called for a follow up prior to my return to complete the repair once the part arrives. Everyone I encountered was very pleasant. More

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Have been with Honda for many years. Always taken care of immediately. Comfortable waiting area. Pleasant people to deal with. And my car gets washed. Nice! Love my Honda Fit! Always taken care of immediately. Comfortable waiting area. Pleasant people to deal with. And my car gets washed. Nice! Love my Honda Fit! More

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Service department is always helpful and they go above and beyond. Have been taking our vehicles there for almost 20 years and beyond. Have been taking our vehicles there for almost 20 years More

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Joe, my service advisor, listened to my concerns and communicated throughout the process. He is courteous, professional and enjoyable to deal with. I also greatly appreciated the much needed courtesy ri communicated throughout the process. He is courteous, professional and enjoyable to deal with. I also greatly appreciated the much needed courtesy ride from and to. Ed was nice to talk to and an excellent driver and vehicle was wonderful! More

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Staff was extremely helpful and knowledgeable. I really appreciated the time and explanation provided by Brian O'Rourke. Thank you! I really appreciated the time and explanation provided by Brian O'Rourke. Thank you! More

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From Mike Manns in sales to Brian O’Rourke in the service department, it’s a pleasure to deal with the honest people at Gerald Honda. department, it’s a pleasure to deal with the honest people at Gerald Honda. More

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I've been coming here for service & cars for over 16 years. Brian O'Rouke has been my go to guy for service. Bob O. has been my go-to salesperson. years. Brian O'Rouke has been my go to guy for service. Bob O. has been my go-to salesperson. More

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Good, honest service work. Hope you realize how valuable an employee Brian O'Rourke is. He is knowledgeable, listens to the customer, and is meticulous in his attention to deta Hope you realize how valuable an employee Brian O'Rourke is. He is knowledgeable, listens to the customer, and is meticulous in his attention to detail More

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