Brian Reeves | Page 10

OK experience up to signing and delivery of new Jeep. Then all broken promises, screened calls, and more broken promises. Absolutely most deceitful sales/support effort I've experienced in 40 years of bu Then all broken promises, screened calls, and more broken promises. Absolutely most deceitful sales/support effort I've experienced in 40 years of buying new cars. When picking up and taking possession of new Jeep, $165 mud mats were missing and told another salesman took from Jeep for his customer. Was promised they were ordered and would be sent to us in about a week. 2 months and my numerous follow up calls, all put into voicemail, AND STILL NO MATS OR REFUND OF $165 from sales agreement. I tried over 10 times to resolve and escalate and always put into someones voicemail. Worst customer service ever!! Now its just principle that everyone knows and is warned about how unethically Lester Glenn Chrysler Jeep Dodge Ram does business. More

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BEWARE!!!!! Make sure you look over the vehicle twice and very well. They claim they check the all their vehicles over very well with multi point inspections but I found that not to be true the hard way. The very well. They claim they check the all their vehicles over very well with multi point inspections but I found that not to be true the hard way. They don’t stand behind what they say either More

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I contacted Kim aboutMy situation....I leased a Jeep I contacted Kim about My situation....I leased a Jeep Compass and want To my options to buy Out. She was very nice And gave me info about Buying I contacted Kim about My situation....I leased a Jeep Compass and want To my options to buy Out. She was very nice And gave me info about Buying out my car.... I have decided to keep the lease and buy it out At end ...I will then finance thru Lester Glenn Even though I did NOT LEASE THERE ...THEY WERE STILL HELPING ME OUT!!!!👌SO IF YOUR LOOKING FOR A CAR THERE!!!👍 More

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On February 07, 2020 I purchased a Ram 1500 Limited from On February 07, 2020 I purchased a Ram 1500 Limited from Lester Glen auto group in Toms River , N.J. The deal was negotiated with my father Frank G On February 07, 2020 I purchased a Ram 1500 Limited from Lester Glen auto group in Toms River , N.J. The deal was negotiated with my father Frank Guzman, and Brian Reeves of Lester Glen auto group and a $4,000.00 deposit was given for the vehicle. My father had purchased a Ram 1500 Big Horn on February 04,2020 from the same dealership which prompted me to purchase my vehicle, unfortunately I could not be present on the 7th due to my hectic work schedule and my proximity from the dealership. At the time of the purchase I was promised the truck I had purchased  was located at another dealership would be ready for pickup on Monday February 10, 2020 at the Toms River location. I requested a day off from work on February 10, 2020, and drove over two hours from my home in northern N.J. with my vehicle I was trading in for the Ram 1500.  I was approximately five minutes from arriving to the dealership when I received a telephone call advising me they could not get the truck I was promised, and had to locate a replacement from another dealership. They managed to find a vehicle which was located in the state of Connecticut, and they would have to get drivers to pick up the vehicle, and they would have it delivered to my home on Wednesday February 12, 2020, due to the inconvenience I had through the process. ‪On February 12th I phoned the dealership in the afternoon inquiring as to the status of my truck. I was advised they had it at their dealership but could not‬ deliver it to me as promised. I once again took off from work on the 13th and drove to the dealership to pick up my vehicle. When I completed the paper work on the truck I purchased a bed cover, which had to be ordered, and was also promised the bed divider which was not with the truck, and would be notified when the parts would be available. I waited approximately two months with no word on the parts so I called and was advised the bed cover would be in within a week, and they  did not have any information on the bed divider. On April 23, 2020 I received a call advising me the bed cover was at the dealership ready  to be installed, and they did not have the bed divider. I scheduled  an appointment for Thursday April 30 th at 8:00 Am for an oil change, and installation of my bed cover. I dropped off the vehicle ‪at 7:45 Am on the 30 th‬, at 2:00 Pm I received a phone call advising me the oil change was completed but hey could not install the bed cover which was the wrong size, and I would have to come back down again on Monday to have the proper one installed. Once again I wasted another day off from work at the ports being an essential worker. I responded to the dealership to pick up my truck and spoke with the service manager who stated they would mail me my bed cover to my house on Monday and I would install it myself, so not to be inconvenienced once again. To add to that i also had 3 OPEN SAFTEY RECALLS on my vehicle that were never checked during my service. As I write this review the date is Friday May 08, 2020, and I still have not received my bed cover, my bed divider, and no phone call after leaving a message on May 06, 2020 to please call me back. I was promised so many times only to be disappointed each step of the way from both sales and service. I would hope you would want the continued business from me and my family in the future, but i am going to take my business somewhere else. More

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Great CPO Sales Experience At Lester Glenn Jeep, we received courteous and professional treatment at every touch point. Since we were traveling over an hour to see the pre-owned At Lester Glenn Jeep, we received courteous and professional treatment at every touch point. Since we were traveling over an hour to see the pre-owned Jeep we wanted, the responsive phone and email communication was appreciated. Martin Stab (sales consultant) was very knowledgeable about the vehicle and went above and beyond to make sure the process was seamless. The trade-in and finance process were hassle-free and we got a fair price on the CPO Jeep. Martin made the entire process very pleasant and he went over every vehicle feature before we left. Kimberly and Christina (Customer Care) Martin and Brian (Sales) Dominick (F&I) and the rest of the Lester Glenn Jeep team provided an excellent buying experience! More

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Update to July 09, 2019 review Well you can read my review from the date mentioned in title about Lester Glenn on rte 37 Toms River NJ . This is the update I mentioned about seeing Well you can read my review from the date mentioned in title about Lester Glenn on rte 37 Toms River NJ . This is the update I mentioned about seeing if they actually did the right thing after buying a new Fiat 124 Spider. The answer is NO they did not do right by me and in fact after all is said and done they actually robbed me for half of the gap payment and only refunded me half of my payment of GAP. I guess they needed to keep $500 of my payment rather than giving me a full refund after lying to me about the cost of GAP. Looks to me after you buy a car from this dealership and they get your money, they then don't give a dam about doing the right thing by the customer. READ WHAT THEY WRITE UP AS OPPOSED TO WHAT THEY DO FOR YOU. They will tell you one thing and do another. I personally would never buy from this dealer again and I would not recommend them to my worst enemy! Bunch of lying thieves. They are a take your money and run dealership. So salesman was Great ! WoW Sales manager lies Finance manager lies even more General sales manager just goes along with the lies his team tells you. Horrible Dealer YOU HAVE BEEN WARNED ! More

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Great Sales rep, poor financing dept. I purchased a new Fiat 124 spider, my sales rep. Justin was great, never pushy, he let me tell him what I wanted and he made it happen. The only downf I purchased a new Fiat 124 spider, my sales rep. Justin was great, never pushy, he let me tell him what I wanted and he made it happen. The only downfall was, I was not happy with the financing mgrs. and let me tell you why. I was purchasing with an 827 credit score and I don't know why but they were searching for the best rates because I got 5 inquiry alerts . After all was said and done they were giving me a 6.99% finance rate. and they told me gap insurance would be $13 a month for the 84 months, when in fact on sales bill the gap insurance, is on the receipt as $495.00 gap package so I guess they needed to make money off of my gap insurance and make 2% on my loan.( (I signed this because I was there for 5 hrs and just wanted to get out of there with a car as it was almost 9pm ) So only 1 day after I bought the car I called my bank and already am going through the headaches of refinancing the loan at below 5% for same 84 month term. The dealer should have just gave me the best rate they could get, not add 2% for the life of loan as more money for them . Refinancing before first payment is absolutely ridiculous, aggravating, and annoying but it will save me almost $4000.00 over the life of the 84 month loan. They should not try and make money off peoples financing. just not good business. More

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Grand Cherokee purchase Went for a test drive. Bought a Grand Cherokee. That's how easy it is to do business at Lester Glenn, Toms River, NJ. My salesman, Joe Carroll is e Went for a test drive. Bought a Grand Cherokee. That's how easy it is to do business at Lester Glenn, Toms River, NJ. My salesman, Joe Carroll is experienced and knowledgeable answering all my questions. From start to finish, the team including managers, Brian and Ed, Kristi in internet sales and Jerry in financing were professional, friendly and a delight. I highly recommend this group when in the market for a Jeep, Dodge and or Fiat. More

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Great Experience Rob and Brian made the entire buying process enjoyable and stress free. They worked with me to find the right truck to meet my needs! Rob and Brian made the entire buying process enjoyable and stress free. They worked with me to find the right truck to meet my needs! More

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Got out of my lease and into a new one easily Steve helped me get out of my lease way over mileage into a brand new lease at a reasonable price and in a reasonable time! The customer service is ov Steve helped me get out of my lease way over mileage into a brand new lease at a reasonable price and in a reasonable time! The customer service is over the top outstanding. They don’t try to sell you a car the try to get you a car that is suited for YOU! Go to Steve he will give you the truth and put you in the best position possible financially for you. This process and expierence was very quick and painless which is rare to find at dealerships! I would strongly recommend! They have earned the business from my family as well we will be back Lester Glenn! More

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