Brian Syme | Page 6

Takes to long for oil change waited over hour and half check out was to slow no card readers check out was to slow no card readers More

by TRACYMSMITH21 Verified Customer Verified Customer

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Customer service was awesome. Wait time was a little long for a basic oil change Wait time was a little long for a basic oil change More

by SHANELOVAIN Verified Customer Verified Customer

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Always a good experience. Worked through a problem with service parts. All is well. Will return. Worked through a problem with service parts. All is well. Will return. More

by USTY00 Verified Customer Verified Customer

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I was pleased with the services provided by Shottenkirk Ford, The service advisor was very helpful. Ford, The service advisor was very helpful. More

by CHAP530115 Verified Customer Verified Customer

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The only reason i brought the car in was for a recall that we called about and the lady said yes there was a recall. I had already stopped using the dealership for service due to issues and price before. that we called about and the lady said yes there was a recall. I had already stopped using the dealership for service due to issues and price before. But I thought I would give you a second chance. Now I will not use this dealership for service any more. They did not call this time and get approval for the replacement of a filter. The service department was asked to check it and they didn't call for approval they just replaced it. I spoke with the service manager who said since we were not asked he would credit it and then changed his mind. I told Brian I would pay whatever bill was in front of me when I got there but if the cabin air filter was on the bill I would not use this dealership any more. When i came to pay the filter was still on the bill and I am a man of my word so because of approx $70.00 your dealership lost my business. We have bought 7 cars from this dealership over the years and done countless service. Pretty sad that you would loose a customer over the mistakes of two service advisors. You have my number and my email I’ll be glad to speak to anyone in management at the dealership. If you are concerned as you say you are about your reputation, Ill hear from someone there if not it will just prove my decision to leave was the right one. More

by JOSHPARKER0 Verified Customer Verified Customer

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Jerry is always friendly and always lets me know exactly what work needs to done on my Edge SUV. Makes me aware of promotions and discounts that I have in Ford passport. He makes sure that the work is co what work needs to done on my Edge SUV. Makes me aware of promotions and discounts that I have in Ford passport. He makes sure that the work is completed on my time frame. Always calls me to let me know the cost and work needed. More

by DEBBIEHWRIGHT Verified Customer Verified Customer

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Great service, Kara was very helpful through the whole process and made it very easy process and made it very easy More

by daverydavis02 Verified Customer Verified Customer

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The service department is great! Everyone is so friendly and helpful. Go see anyone of the service advisors, they can get you taken care of. Brian the service manager is extremely he Everyone is so friendly and helpful. Go see anyone of the service advisors, they can get you taken care of. Brian the service manager is extremely helpful and helped make my service process very smooth. More

by TAYLOR.TMAUTO Verified Customer Verified Customer

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My car was fixed properly and everyone was very nice! They have all very nice people in the service department They have all very nice people in the service department More

by dmedwardsco Verified Customer Verified Customer

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I never have a problem when I bring something in, this last visit Jerry and Kara took care of me, was just for an oil change and tire rotation. They also fixed a minor trim issue in the cabin that I poin last visit Jerry and Kara took care of me, was just for an oil change and tire rotation. They also fixed a minor trim issue in the cabin that I pointed out. More

by pjcolombo1 Verified Customer Verified Customer

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