Brian Wheeler | Page 4

Cristian Orozco did a great job. He was the very best in helping me get my EV9. He was the very best in helping me get my EV9. More

by S.Choi Verified Customer Verified Customer

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I knew what I wanted, and the staff had everything ready to go when I got there. The salesman Anthony did a great job of showing me many features of the car. The finance person Brian was efficient and goo to go when I got there. The salesman Anthony did a great job of showing me many features of the car. The finance person Brian was efficient and good a explaining the documents. A great experience at your dealership. More

by kmlang Verified Customer Verified Customer

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Very friendly staff. Helpful and knowledgeable as to what was needed for us to do the deal. Helpful and knowledgeable as to what was needed for us to do the deal. More

by C2r2d2 Verified Customer Verified Customer

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I had a wonderful experience purchasing my Kia. They were very professional and helpful and I walked out with a car within my budget. They were very professional and helpful and I walked out with a car within my budget. More

by KB Verified Customer Verified Customer

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Friendly staff to include, Brian, Anthony and Haley. Quite a bit of my car buying experience too place between texts, emails and phone calls. Quite a bit of my car buying experience too place between texts, emails and phone calls. More

by gbavero Verified Customer Verified Customer

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This was a very low pressure dealership and my salesman, Sean, was very knowledgeable and professional. The whole experience was good. Sean, was very knowledgeable and professional. The whole experience was good. More

by a.laurie88 Verified Customer Verified Customer

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Amber, Brian, and Haley were exceptional to work with! They made the process seamless and quick, all while listening to all of my needs and providing full transparency along the way. They made the process seamless and quick, all while listening to all of my needs and providing full transparency along the way. More

by marggallo Verified Customer Verified Customer

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I went into Emich having a idea of what I wanted and Jessica was very helpful and incredibly informative about my 2025 KIA K5 Jessica was very helpful and incredibly informative about my 2025 KIA K5 More

by aly7900 Verified Customer Verified Customer

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First, I really appreciated that there weren't all sorts of additional, bogus add-ons to the contract that you hear other dealerships try to sneak on after you've already agreed upon the vehicle price. Beca of additional, bogus add-ons to the contract that you hear other dealerships try to sneak on after you've already agreed upon the vehicle price. Because of that, I had no problem paying the D&H fee, which every car-buying site told me I should attempt to have taken off of negotiate down. Second, I did my homework, came in with a fair offer, and that fair offer was accepted. I got a good price, and Emich Kia made a reasonable profit. No acrimonious haggling or power struggles. Third, my salesman Aaron and the F&I Dept's Christine were both great to work with; pleasant, friendly, honest, no high-pressure tactics. The managers who I met only briefly seemed like good people as well. I would come back to Emich Kia if I need another Kia, and I will not hesitate to recommend them to others. More

by Warren Verified Customer Verified Customer

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WATCH OUT. I did extensive research before going in and had offers from other dealers. I knew what selling price I wanted and what lease cash offer was availabl I did extensive research before going in and had offers from other dealers. I knew what selling price I wanted and what lease cash offer was available from the manufacturer. Unfortunately, despite my thorough preparation, I didn’t catch that the sales manager had increased the interest rate from the best one I knew I qualified for to a higher rate, while pretending to offer me a better deal than the one I got from a different dealer. Essentially, they charged me more than I was eligible for, making a profit off the difference. Since the interest rate wasn’t listed on the lease agreement, I didn’t realize the discrepancy until after signing and calculating it myself. After five hours of waiting and negotiating, I was too exhausted to think clearly. This practice of secretly increasing interest rates and misrepresenting what customers qualify for is a well-known dirty secret in the car business, and I can’t believe I fell for it, even though I knew the rate I was entitled to. Be wary of these tactics. I’ve mostly dealt with German brand dealers and had never experienced this kind of trick before, so it was a learning moment for me. That said, this dealer clearly lacks transparency. I would recommend avoiding them and finding a dealership that’s more upfront about how the deal is structured before a purchase order or lease agreement is signed. There are many ways for dealerships to make a profit, but this one seems to rely on one of the nasty ones called dealer reserve interest. More

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