Got a used car had water liked on to from the antenna
they order part it was still liking it has trow up in the back seat inside the spikes on the door windshield wasent working window wasent working was
they order part it was still liking it has trow up in the back seat inside the spikes on the door windshield wasent working window wasent working was told they would fixed the window detail it was email trying to make apointment was told to come in to tell me they wasent going to do it I have email and recordings
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by Mary
Other Employees Tagged:
Nathan Arend, Austin Bradford
Thanks for finding my on going problem with my car.
Looking forward to have it completed in the next several weeks.
Looking forward to have it completed in the next several weeks.
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by OKOSTOFF
Verified Customer
Verified Customer
Other Employees Tagged:
Herb Lefler, Pyay Thu, Damian
Aug 12, 2022 -
Fort Wayne Toyota responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.
Very good work and excellent use of technology.
Did really pressure me into doing anything I didn't want to do. Service was prompt and the timeline the service advisor provided at the beginning was
Did really pressure me into doing anything I didn't want to do. Service was prompt and the timeline the service advisor provided at the beginning was accurate. Overall great experience.
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by ANDREW.J.GIBS
Verified Customer
Verified Customer
Aug 08, 2022 -
Fort Wayne Toyota responded
Andrew, We appreciate your business and our service team looks forward to serving you again soon!
Was quickly able to get me in for service, and a job well
done. Very polite at the service desk.
done. Very polite at the service desk.
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by fire446
Verified Customer
Verified Customer
Other Employees Tagged:
Damian
Aug 08, 2022 -
Fort Wayne Toyota responded
Thanks for sharing your thoughts about your service experience working with Brianna here at Fort Wayne Toyota. We appreciate your business and hope to see you again soon!
The finance manager was mad because we did not purchase
his extended service plan and when we told him that we were buying a Toyota because of the quality - he said the quality was not as good as back in 2
his extended service plan and when we told him that we were buying a Toyota because of the quality - he said the quality was not as good as back in 2004.
The car was dirty and had not been cleaned - hand prints all over the windows.
No one showed us any of the features of the car.
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by PEARSONTE
Verified Customer
Verified Customer
Aug 04, 2022 -
Fort Wayne Toyota responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Aug 04, 2022 -
PEARSONTE responded
I would be great to hear from you - your dealership has our contact info.
Aug 04, 2022 -
Fort Wayne Toyota responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Our Highlander was in for service but it also had an
issue with the air conditioning. I explained the issue and the service department checked it, found exactly what the problem was and fixed it! The
issue with the air conditioning. I explained the issue and the service department checked it, found exactly what the problem was and fixed it! The air conditioner worked fine on the way home. Great work!!
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by YODER1150
Verified Customer
Verified Customer
Jul 26, 2022 -
Fort Wayne Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Toyota Lexus!
They worked great and very accommodating and very nice i
would recommend them to anyone that is trying to buy a car I wouldn’t go anywhere else they are the best sales people out their and they are very nic
would recommend them to anyone that is trying to buy a car I wouldn’t go anywhere else they are the best sales people out their and they are very nice
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by JESSICAANDAUSTIN
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Smith
, Dalton Carr, Herb Lefler, Cindy Paulk, Chris Rinker, Phil Snyder, Pyay Thu, Dave Welling, Logan Wood
Jun 20, 2022 -
Fort Wayne Toyota responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.