Brianna Williams
Brianna Williams at Gordie Boucher Ford of Kenosha

Brianna Williams

Express Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.9
111 Reviews
4.9

111 Reviews

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111 Reviews of Brianna Williams

September 01, 2026

Dealership Rating
Employee Rating

Easy, helpful, friendly. Everything was explained, and pleasant experience. Quick and easy service The end More

by RUSCO37
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Sep 12, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We’re glad to hear Brianna made your service visit easy, helpful, and friendly while taking the time to clearly explain everything along the way. At Gordie Boucher Ford of Kenosha, our goal is to provide quick, convenient Ford service with clear communication so our customers feel comfortable and informed throughout the entire process. We truly appreciate you trusting Brianna and our service department with your vehicle, and we look forward to making your next service visit just as easy and pleasant! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

September 01, 2026

Dealership Rating
Employee Rating

Professional Very professional and quick informative easy check-in and comfortable and clean waiting room Done More

by mbethke0
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Sep 12, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We’re glad to hear Brianna provided a professional, informative, and efficient service experience from check-in through completion. At Gordie Boucher Ford of Kenosha, we work hard to make Ford service and vehicle maintenance as easy and convenient as possible while providing a clean and comfortable waiting area for our customers. We truly appreciate you trusting Brianna and our service team with your vehicle, and we look forward to providing you with another great experience on your next visit! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

August 27, 2026

Dealership Rating
Employee Rating

Everyone was friendly, helpful, and listened to you. I highly recommend the service department at Gordie Boucher. More

by mtwillis56
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Aug 31, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review and recommendation! We’re glad to hear Brianna and our team were friendly, helpful, and took the time to listen to your needs. At Gordie Boucher Ford of Kenosha, our goal is to make every Ford service visit welcoming, convenient, and focused on taking care of you and your vehicle. We truly appreciate you recommending our service department and look forward to helping you again! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

August 26, 2026

Dealership Rating
Employee Rating

Treated with respect, friendly and informative. Waiting area is very nice and free beverages and snacks are appreciated. More

by TAPAUL21
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Aug 31, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We’re glad to hear you were treated with respect and that our team was friendly and informative throughout your visit. At Gordie Boucher Ford of Kenosha, we want every Ford service experience to be comfortable and welcoming from start to finish, so it’s great to hear you enjoyed our customer waiting area, complimentary beverages, and snacks. We truly appreciate you choosing our service department and look forward to taking care of you and your vehicle again! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

August 22, 2026

Dealership Rating
Employee Rating

Great people and customer service is the best Bradford is great to work with Best dealership More

by bobaci
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Aug 31, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We’re thrilled to hear Brianna and Bradford provided you with great customer service and made your experience such a positive one. At Gordie Boucher Ford of Kenosha, our team works hard to provide friendly, helpful, and professional service every time you visit. Being called the best dealership means a lot to us, and we truly appreciate your trust and support. We look forward to taking care of you again! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

August 01, 2026

Dealership Rating
Employee Rating

Fast, efficient, and cost effective Brianna is a brilliant addition to the service team! She was quick to get me in and out of service and explained everything thoroughly More

by Drake.Bowers
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Aug 11, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review, Drake! We're thrilled to hear Brianna made your service visit fast, efficient, and easy while taking the time to thoroughly explain everything along the way. Clear communication, value, and respecting our customers' time are all important parts of the Ford service experience we strive to provide at Gordie Boucher Ford of Kenosha. We couldn't agree more that Brianna is a great addition to our Service team, and we'll be sure to share your kind words with her. Thank you for trusting us with your vehicle we look forward to taking care of you again! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

July 28, 2026

Dealership Rating
Employee Rating

My entire situation was out of the ordinary, and the whole Gordie Boucher staff - starting with and stemming from, Brianna Williams - handled it with grace and efficiency, earning my very genuine gratit More

by Chrisfannin681
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Jul 28, 2026

Gordie Boucher Ford of Kenosha responded

It’s wonderful to hear our team supported you through such unique circumstances with professionalism. Brianna’s dedication to handling your Mazda3 service with care and efficiency means a lot to us. Thank you for sharing your feedback. Sal Pappalardo General Sales Manager 262-697-0700

July 27, 2026

Dealership Rating
Employee Rating

The staff is very friendly and helpful. I was disappointed to not get the usual discount on my service. I never got an actual itemized statement of services and charges. Not sure why they c More

by PALLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sal Pappalardo General Sales Manager 262-697-0700

July 26, 2026

Dealership Rating
Employee Rating

Brianna is great and is the ultimate person to have as one of the first people you deal with upon arrival. She gives clear and accurate information and keeps you up to date. A great point person to let me More

by rkaebs
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Jul 26, 2026

Gordie Boucher Ford of Kenosha responded

It’s wonderful to hear that Brianna served as a clear, reliable point of contact during your Ford F-150 service. We’re glad she kept you informed of each step and coordinated the team’s efforts. Thank you for sharing your positive feedback. Sal Pappalardo General Sales Manager 262-697-0700

July 24, 2026

Dealership Rating
Employee Rating

One of the best services I’ve ever had before. Definitely would recommend to my friends and family More

by Bri.Baltimore98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for your amazing review! We're honored to hear Brianna provided one of the best service experiences you've ever had. Delivering exceptional customer care and making every visit easy, honest, and enjoyable is what we strive for every day at Gordie Boucher Ford of Kenosha. Your recommendation to your friends and family means the world to us and is one of the greatest compliments we can receive. Thank you for trusting us with your Ford service needs. We look forward to welcoming you back for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

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