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Brianna Williams
Brianna Williams at Gordie Boucher Ford of Kenosha

Brianna Williams

Express Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.9
88 Reviews
4.9

88 Reviews

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88 Reviews of Brianna Williams

June 19, 2026

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Employee Rating

Semi-negative. I feel I was overcharged for my car, but life is. No thank you More

by NATALIEHARFORD52
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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June 18, 2026

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Brianna is thorough, professional, kept me informed throughout the day, explained my options with the pluses and minuses. She really is great to work with! More

by REBECCAJOHNSON862
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Jun 18, 2026

Gordie Boucher Ford of Kenosha responded

We’re delighted Brianna provided clear explanations of your options and kept you informed during your Ford Explorer service. Thanks for recognizing her professionalism and thoroughness, and we look forward to assisting you again. Sal Pappalardo General Sales Manager 262-697-0700

June 17, 2026

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Wonderful! Very friendly and quick to serve! Enjoyable I cannot wait to come back to Boucher More

by zman1
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Jun 17, 2026

Gordie Boucher Ford of Kenosha responded

It’s great to hear Brianna and our team made your Ford Bronco Sport service fast and friendly. We’re glad you enjoyed your visit and look forward to welcoming you back. Sal Pappalardo General Sales Manager 262-697-0700

June 15, 2026

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Friendly service. They do a great job and that's why I go to Boucher Ford. Nowhere else. More

by CFORSBERG1962
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Jun 15, 2026

Gordie Boucher Ford of Kenosha responded

It’s wonderful to hear our friendly approach and attention to detail on your Ford Focus keep you coming back. Thank you for trusting us with your service needs. We’re here for your next visit whenever you need us. Sal Pappalardo General Sales Manager 262-697-0700

June 11, 2026

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Always professional and courteous. The convenience of having my vehicle picked up is amazing. I don't trust anyone with my Bronco. More

by Andrew
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Jun 11, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for noting our team’s professionalism and courtesy. We’re glad the pickup service was convenient and honored to earn your trust with your Ford Bronco. Sal Pappalardo General Sales Manager 262-697-0700

June 06, 2026

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again as always my vehicle was taken care of and done on time quality service More

by james martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Burges, Terryn Clemmensen

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Jun 06, 2026

Gordie Boucher Ford of Kenosha responded

It’s great to know your Mustang received prompt, high quality attention once again. Thank you for trusting us with your service needs. Sal Pappalardo General Sales Manager 262-697-0700

June 06, 2026

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Brianna was very pleasant, and the service was good, the only place I got my truck serviced at. More

by JR4592
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Jun 06, 2026

Gordie Boucher Ford of Kenosha responded

It’s great to know Brianna provided a welcoming and positive experience. Thank you for trusting us with your Ford service as your preferred location. We look forward to assisting with your next visit. Sal Pappalardo General Sales Manager 262-697-0700

June 05, 2026

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Everybody acted professionally and friendly. Great service is why I go to Boucher Ford in Kenosha More

by ANDREW.SCHAPALS
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Jun 05, 2026

Gordie Boucher Ford of Kenosha responded

We’re thrilled to hear our team’s professionalism and friendliness stood out during your visit. It’s rewarding to know you trust us for your Ford service. Whenever you need us again, just let us know. Sal Pappalardo General Sales Manager 262-697-0700

June 04, 2026

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Employee Rating

Good so far. Although I asked them to try and diagnose a noise I'm having with the truck and they thought it was a loose heat shield that they tightened but the n More

by RWARMOUTH3
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Jun 05, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for your review and for choosing Gordie Boucher Ford of Kenosha. We’re glad to hear you’ve had a positive experience so far and that Brianna took good care of you during your visit. We also appreciate you letting us know that the noise is still present after the heat shield adjustment. Vehicle noises can sometimes be challenging to diagnose, and while we’re happy we were able to identify a potential cause, we understand how frustrating it is when the concern persists. We’d appreciate the opportunity to take another look and continue working toward a proper diagnosis and repair. Thank you again for your feedback and your trust in our team. We look forward to assisting you and getting your truck operating the way it should. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

June 03, 2026

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Employee Rating

Very friendly and really know how to take care of the customers. I have been to other Ford dealerships and Boucher is by far a better experience. More

by Bandjkasprowicz
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

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Jun 05, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Brianna and our team provided such a friendly, customer-focused experience. Taking great care of our customers and making every service visit as smooth and enjoyable as possible is exactly what we strive for every day. Hearing that your experience with us stands out compared to other Ford dealerships means a great deal to our entire team. We’ll be sure to share your kind words with Brianna. Thank you again for your trust and recommendation. We look forward to assisting you with all of your future Ford service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

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