Brianna Williams | Page 2

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Catherine! We’re happy to hear Brianna, Matt, and our team made the entire process easy and convenient for you. From scheduling your appointment to our pickup & delivery service, we strive to make vehicle service as simple and stress-free as possible at Gordie Boucher Ford of Kenosha. We also appreciate you recognizing Matt’s communication and commitment to keeping you updated throughout your visit. Thank you again for your support, and we look forward to helping you with your future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We’re thrilled to hear Brianna provided a professional and pressure free experience during your visit. It means a lot that you trust Gordie Boucher Ford of Kenosha to service your Honda as well. Our team works hard to make vehicle maintenance easy, honest, and stress-free without unnecessary pressure. We truly appreciate your support and look forward to helping you again in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the honest and thoughtful review! We know vehicle service isn’t always anyone’s favorite thing, but we’re glad our team was able to make the experience welcoming and help get everything you needed taken care of. We truly appreciate you choosing Gordie Boucher Ford of Kenosha for your service needs and look forward to helping you again in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re glad Brianna was able to help get everything taken care of for you. We know vehicle service isn’t always something people look forward to, so our goal at Gordie Boucher Ford of Kenosha is to make the process as welcoming, convenient, and stress-free as possible. We truly appreciate you choosing us for your service needs and look forward to assisting you again in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 4- star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great experience purchasing your SUV with us. Providing a friendly, professional, and easy buying experience is exactly what we strive for every day. We truly appreciate your trust and look forward to helping you when you’re ready for your truck later this year! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had such a positive experience and that our team member provided polite, professional service while taking great care of your vehicle. Earning your trust and recommendation means a lot to us. Thank you again for your kind words we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review—we truly appreciate your continued loyalty and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Brianna has kept you well informed throughout your service visits and that you enjoy the service update videos and vehicle delivery convenience. Providing clear communication and making service as easy as possible are exactly what we strive for. It also means a great deal to hear you’ve trusted us with your truck since purchasing it here in 2012. Long-term relationships like that are something we truly value. Thank you again for your loyalty over the years we look forward to continuing to take care of you and your truck for many more miles ahead! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, Mike we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great experience working with Brianna and that everything from the check-in process to the waiting area made your visit enjoyable and convenient. Providing friendly service and a comfortable experience is exactly what we strive for every day. Thank you again for choosing us we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, Keegan. I’m very sorry to hear the issue was not fully resolved and that the panel came off while driving that’s definitely concerning and not the level of service we aim to provide at Gordie Boucher Ford of Kenosha. While we’re glad we could provide the convenience of Mobile Service at your home, the repair should have been completed properly the first time, and I understand your frustration. I would appreciate the opportunity to personally look into this and make sure the issue is corrected the right way. Please reach out to me directly at your convenience to sal.pappalardo@boucher.com so we can coordinate next steps and get this taken care of for you. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your continued support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Brianna always takes great care of you and is able to accommodate your schedule, especially for last-minute service. That level of flexibility and customer care is exactly what we strive to provide. We’ll be sure to share your kind words with her—she’ll really appreciate it. Thank you again for your loyalty and for trusting us with all of your vehicles. We look forward to seeing you again on your next visit! Sal Pappalardo General Manager