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Britney King
Refer Me
102 Reviews
My name is Britney Rawls. I am originally from Covington, Georgia having moved here to Birmingham in 2009. I would absolutely say my passion lies largest with people, getting to interact with them and walk with them through their daily enjoyments in life.
Read moreDealership Experience
3 yrs, 10 mos
Industry Experience
6 yrs, 10 mos
Languages Spoken
English
102 Reviews
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102 Reviews of Britney King
Helpful 
January 29, 2024
I had a horrific experience with the Service Department. I took my truck in on the 15th to be diagnosed because my truck vibrated on acceleration once it reached a speed of 40-45mph. On the 19th, I advised I took my truck in on the 15th to be diagnosed because my truck vibrated on acceleration once it reached a speed of 40-45mph. On the 19th, I advised the service advisor Brian Bouchillon that I had couponS (plural), and he told me to bring the coupons in ONCE THE SERVICE WAS COMPLETED. I did exactly as advised, and that's when everything went South. When I went to pick my vehicle up and presented the service advisor Britney with the coupons (Brian was not there), she told me that only one coupon could be used per service date. The manager Steward Pike was called to help facilitate the issue. After waiting for approximately 20 minutes, Steward Pike told me that he could not use my MAIN COUPON which was 20% off service, because it had to be "present upon write-up". Mind you, we did everything by phone because I dropped the vehicle off on the 15th, and once the diagnostic was completed on the 18th, I was presented with a list of issues via an online link. I spoke with Brian on the 19th, where I told him about the coupons I had. Brian told me to bring the coupons in once the service was completed (service was completed on the 24th), I then brought the coupons in on the 27th as advised by Brian. The service department manager, Steward Pike, even went as far as to replay the recorded conversation I had with my service advisor to verify that I was indeed told by Brian to bring the coupons in at the time I pick up my truck. HOWEVER, after Steward Pike listened to the recording, he denied me the opportunity to utilize my 20% off coupon because I didn't physically come present the coupon in person, although I was told by the service advisor Brian Bouchillon to bring my coupons when I come pick up the vehicle. To top it off, Steward Pike the service department manager, was EXTREMELY condescending & degrading while speaking to me. Steward treated me very cold-hearted and he lacked empathy, compassion, and understanding. I'm very disappointed in Chevrolet as a company. To have someone like Steward representing a reputable company like Chevrolet makes me question the values and morals that Chevrolet has. I spent thousands of dollars with Chevrolet during this particular service visit, not to mention, the Chevrolet Suburban and Chevrolet Tahoe that I currently have. Chevrolet's Mission is to provide customers with the best buying and servicing experience in the auto industry, however, I had a horrific experience mainly with Steward Pike. I was degraded and spoken to in a way that made me feel less of a human, he was very condescending and lacked empathy, respect, & compassion. Is this what Chevrolet stands for now? I'm deeply saddened, hurt, and traumatized by my experience. To add to this horrific experience, after spending thousands of dollars to fix my truck, it is STILL vibrating when I reach a speed of 40-45mph. Lord help me. So sad. More
by TopNotchRN
Other Employees Tagged: Stewart Pike, Brian Bouchillon
January 25, 2024
Great people at the service department met me at the designated time and were very helpful and understanding with the problem. They had me in and out and on my way. Great to have a service department li designated time and were very helpful and understanding with the problem. They had me in and out and on my way. Great to have a service department like yours to help me. Thanks More
by Mjones
December 07, 2023
I was in this Dealership 3 months ago and got an oil change and tire rotation. They did not reset the new tire rotation 'tire pressure sensors' correctly. On Dec 5, I got in my auto and the Front Right change and tire rotation. They did not reset the new tire rotation 'tire pressure sensors' correctly. On Dec 5, I got in my auto and the Front Right tire sensor was showing 20 psig. All the other tires were showing somewhat correctly. I checked the front right with a gauge, and it read 34 psig. So I assumed there was some malfunction with the tire sensor on the front right. I made an appointment to have this checked out. When I arrived, they discovered that the last tire rotation, someone did not correctly reset the pressure sensors. And it was Really, my back right tire that was going flat, not the front right tire. They discovered a nail and they did a repair. I was thankful that they could repair. When I checked the tire pressure on my dashboard, the two Right tires were 34 psig, and the two left tires were at 31 and 30. To get an above average rating, I would have thought they would have made sure all four tires were at the same good pressure. But, i guess that they really only checked the two right tire psig. More
by brownmarvinh3
November 17, 2023
Britney saved my life multiple times at this dealership! Won’t ever go anywhere else! Won’t ever go anywhere else! More
by tdp0005
Other Employees Tagged: Tyler Kent
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