Brock Smith

Brock was very patient in working with another Cadillac dealer that we just purchased our used car from. There were several items that were passed off as acceptable under and extensive pre-purchase inspect dealer that we just purchased our used car from. There were several items that were passed off as acceptable under and extensive pre-purchase inspection by the dealership that sold us the vehicle that should have been serviced prior to purchase. The service team at Cable Dahmer was excellent at finding those items and getting them repaired. We reached out to the original selling dealership for approval for them to cover the cost of items not covered under warranty. This required coordination with the selling dealership that Brock was awesome and very patient at doing so being that this added time to what would normally be a very quick turnaround on service. Thank you all very much. More

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Brock always goes above and beyond for us when we bring in or have our vehicles picked up for service. He is always straight forward on services that are necessary or can wait. He always does his best to a in or have our vehicles picked up for service. He is always straight forward on services that are necessary or can wait. He always does his best to accommodate us in any way he can. More

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Ron has been my service representative for awhile and every time he never disappoints very trustworthy and reliable. every time he never disappoints very trustworthy and reliable. More

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I had an appointment May 12 at 9 am to have them look at my 2025 Cadillac xt4 Front collision alert icon on dash that won’t go off Brock waited on me and said I should get a ride home he didn’t know how lon my 2025 Cadillac xt4 Front collision alert icon on dash that won’t go off Brock waited on me and said I should get a ride home he didn’t know how long it woul be. So around 2pm I called no Brock and he never bothered to keep me informed on my suv . So I drove down there no Brock he went home didn’t think I needed any updates. I talked to Oliver when I got there he couldn’t tell me if it was even looked at. Are these people too lazy to walk back and ask anybody about my car. I demanded to get me my car cause I’m leaving I told Oliver I needed that cause I was leaving town Wednesday Not only will I ever bring my suv back there but I will never buy another car from that dealership. I bought a 2024 Cadillac xt4 and this 2025 xt 4 . So if I need anymore service I will either drive to Topeka or go to Van Cadillac they like doing warranty work. This was absolutely terrible service and I’ve been there several times before. More

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